We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Case study: 1.What are the key components of the relationship between leaders and followers in South West Airlines 2.Cr - Essay Example

Comments (0) Cite this document
Summary
Case study: South West Airlines Introduction One of the key challenges that firms have to face in the international market is the standardization of their performance. Moreover, the increase of competition, both locally and internationally, leads often to the need for continuous growth, a target that it is quite difficult to be achieved…
Download full paperFile format: .doc, available for editing
Polish This Essay98.8% of users find it useful
Case study: 1.What are the key components of the relationship between leaders and followers in South West Airlines 2.Cr
Read TextPreview

Extract of sample
"Case study: 1.What are the key components of the relationship between leaders and followers in South West Airlines 2.Cr"

Download file to see previous pages In fact, the improvement of communication within organizations has been found to contribute in the increase of employee performance, a fact that positively affects the performance of the organization. Such case exists in South West Airlines. The success of the firm in its market has been impressive. This success has been related to a particular aspect of organizational culture: the use of fun by employees when developing daily tasks. Humour, as a tool of communication, has not been quite popular in modern businesses, probably under the fear of its potential acceptance in the workplace, both by employees and by customers. The CEO of SWA proved that such approach can be quite successful at the level that it is incorporated in the culture of the organization and it is not used just for achieving temporary benefits. Fun, as a communication approach in SWA, has reflected the potentials of emotional intelligence (EI) for enhancing organizational performance. The review of the literature published in this field has proved that not all leaders are able of managing effectively emotional intelligence; rather, specific leadership styles, such as authentic leadership style and servant leadership style indicate the ability of leaders to use EI for inspiring and motivating their followers. 1. What are the key components of the relationship between leaders and followers in South West Airlines? In order to understand the relationship between leaders and followers in SW Airlines it would be necessary to refer primarily to the common elements of such relationship, as described in the existing literature. Particular reference should be made to emotional intelligence, a strategy that is often used so that leadership practices become more effective. At a first level, emotions have been found to be closely related to leadership (Stough, Saklofske & Parker 2009). Indeed, it has been proved that ‘the emotional skills of a leader can highly affect his leadership’ (Stough, Saklofske & Parker 2009, p.177). It has been also found that emotional intelligence can ‘contribute in effective leadership and transformational leadership’ (George 2000, Megerian & Sosik 1996, cited in Stough, Saklofske & Parker 2009, p.177). It should be noted that emotional intelligence has been related to specific characteristics of human behaviour, such as ‘enthusiasm, motivation and effective commitment’ (Stough, Saklofske & Parker 2009, p.171). According to Emmerling, Shanwal & Mandal (2008) the development of emotional intelligence, as a framework, has become necessary since there has been no similar framework for explaining the different ways that employees use when managing emotions (Emmerling, Shanwal & Mandal 2008, p.72). The definition of emotional intelligence, as developed by Mayer and Salovey in 1997 reflects the role of emotional intelligence in the workplace. According to Mayer and Salovey (1997) emotional intelligence can be described as ‘a group of mental abilities’ (Mayer and Salovey 1997, cited in Emmerling, Shanwal & Mandal 2008, p.72). In general, emotional intelligence is related to the management of emotions in such way that particular benefits are achieved. The effectiveness of emotional intelligence in the workplace has been verified through a series of empirical studies (Stough, Saklofske & Parker 2009, p.177). Stevens (2011) notes that ‘employees tend to stay with leaders who can manage emotions’ ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Case study: 1.What are the key components of the relationship between Essay”, n.d.)
Case study: 1.What are the key components of the relationship between Essay. Retrieved from https://studentshare.org/management/1460901-case-study-1what-are-the-key-components-of-the-relationship-between-leaders-and-followers-in-south-west-airlines-2cr
(Case Study: 1.What Are the Key Components of the Relationship Between Essay)
Case Study: 1.What Are the Key Components of the Relationship Between Essay. https://studentshare.org/management/1460901-case-study-1what-are-the-key-components-of-the-relationship-between-leaders-and-followers-in-south-west-airlines-2cr.
“Case Study: 1.What Are the Key Components of the Relationship Between Essay”, n.d. https://studentshare.org/management/1460901-case-study-1what-are-the-key-components-of-the-relationship-between-leaders-and-followers-in-south-west-airlines-2cr.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Case Study on South West Airlines
It is the biggest domestic airline in United States of America. The company has enjoyed profitability after the initial two years of its inception and has never seen a net loss in any year after 1972. This alone signifies the performance of Southwest Airlines.
9 Pages(2250 words)Case Study
Southwest Airlines Case Study
It was started in 1967 in Dallas Texas. It is the largest domestic airline in the USA as of 2011 and operates nearly 3300 flights every day. It ahs recently acquired and integrated with Air Tran, another carrier to expand its fleet, reach and area of operation to a more regional base.
6 Pages(1500 words)Essay
Case study-Southwest Airlines
ears ago, the airline has grown to become one of the largest airlines in America today, flying more than 80 million passengers annually to 62 cities across USA more than 3100 times in a day. The success of the airline can be attributed to its organizational strategy and
5 Pages(1250 words)Essay
Why followers suport toxic leaders qualitative case study perspective
From executive suites to the religious pulpits, followers still demonstrate evident support of the toxic behaviors despite their negative consequences such as stress and demotivation in the workforce and lowered performance in the organization as a whole. How
32 Pages(8000 words)Essay
What is the relationship between social and economic development Do these imply democracy Use a case study to illustrate your argument
Social development can be viewed as progress or evolution of a community from a lower social status to a higher one. By higher status I mean greater levels of productivity, energy, efficiency, creativity, quality, complexity, and mastery.
7 Pages(1750 words)Essay
3 key differences between managers and leaders
Both the position of leader and manager are quite different from each other, the three main differences between the positions of a leader and a manager includes: the leader is an innovator and the manager is an administrator, leadership is dependent on trust and
2 Pages(500 words)Essay
Chaleffs (1995) perception of leaders and followers
owers in an organization from the perspective of their identities and values they uphold while at the same time examining their perceptions of leaders. This is accompanied by in-depth research into a follower’s self-will and determination through a theory referred as intrinsic
6 Pages(1500 words)Essay
Determination of money supply and what is the relationship between money supply and inflation: A Comparative Case study between UK and EU market
There is a correlation between money supply and price as provided by the monetary exchange equation. An increase in the money supply for a normal economy results to an
8 Pages(2000 words)Essay
Relationship between World war 1 and World war 2
On the one hand, Germany was rejected in its right to maintain an army and be wealthy. In fact, the number of people who could protect this land
1 Pages(250 words)Essay
A Relationship between Followers and Leaders
The paper begins by giving an overview of what sets the base of the research study. The next section states the problem that the study is set to address based in research that has previously been done on the field of leadership. The objectives of the study are then stated in order to give an overview of the arsenal of the paper.
40 Pages(10000 words)Thesis
Let us find you another Essay on topic Case study: 1.What are the key components of the relationship between leaders and followers in South West Airlines 2.Cr for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us