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Starwood Project Part Three - Research Paper Example

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STARWOOD PROJECT PART THREE Overview of the need for Re-ignited Process Analysis For a competitively high class hotel and resort as Phoenician, the kind of attention given to the stewarding processes that take place in the facility goes a very long way to determine the kind of public response that will be given to the facility in terms of customer patronage (De Cenzo, & Robbins, 2004)…
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Starwood Project Part Three
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Download file to see previous pages What this means is that if the steward falters in ensuring that such roles are performed to their logical perfection, the facility will be affected severely because customers will not be pleased. As with all profit based organizations, once the customer is not pleased, the resulting circumstance is that profits will begin to decline (Schein, 2002). Another critical aspect of stewarding as applies to the present case of Phoenician Resort is the fact that the processes undertaken by the steward go a long way to determine the speed of work at the facility. Once speed is directly related to the amount of work that can be done within a given timeframe, it could also be said that the processes and the speed for that matter affects the efficiency of the whole facility (Barney, 2001). To sum it all, the present process analysis would therefore look at ways of making the work of the steward more effective and efficient. A flowchart illustrating the new process The benefits that the POI program can bring to Starwood As outlined in the overview, a consideration of the whole processes that take place at Phoenician Resort presently would directly impact on the efficiency and effectiveness at the facility. Luckily, the adjustment of the present process into a new model is directly incorporated into the roles of the POI. What this means is that the PI program brings to Starwood as a parent company, an efficient and effective workforce that is led by the stewards. Interestingly, both effectiveness and efficiency have some rates of affecting the productivity that is recorded at the workplace positively (Al-Ghorfa, 2009). For instance if the processes are adjusted such that the steward can perform his roles more effectively by delivering high quality tasks, more and more customers are going to be pleased and would consider this as excellent customer service. Hitherto, those whose commitment levels were low in terms of doing business with the company would have their decisions rescinded because they are going to have reasons for assured quality of service. On the part of efficiency, it would be expected that as more customers become pleased with the quality of service and they demand for more service, the factor of efficiency would be there to match up the demand. At the end, there will be as much supply as demand from customers would pose and this would be a very positive factor for improving productivity. In all, the POI program would benefit Starwood because it would ensure and increase quality, which would subsequently increase patronage and then productivity, which would also increase revenue for the company. Extending Benefits to other processes and properties within the Starwood system Indeed, the workforce at Starwood that makes up the Starwood system is interrelated and coordinated. In such a situation, the shortfalls and strengths of one sector affect what happens in most other sectors (Barney, 2001). Given the case of the benefits that the POI would have on the processes of the stewards, it can boldly be said that indeed, these benefits can be extended to other processes and properties within the Starwood system. The reason why this is so, is that Phoenician Resort represents Starwood as a larger corporate image. Subsequently, the proposed benefits of efficiency and effectiveness, which would be translated into productivity and revenue, would ...Download file to see next pagesRead More
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