We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Training and development 1 - Essay Example

Comments (0) Cite this document
Name: University: Course: Tutor: Date: Training and development 1 Introduction Employee training and development is essential for any successful organization. It is a key performance improvement tool. Any organization must first identify the training needs based on the strategic objectives of the organization…
Download full paperFile format: .doc, available for editing
Polish This Essay91.2% of users find it useful
Training and development 1
Read TextPreview

Extract of sample
"Training and development 1"

Download file to see previous pages Good customer service entails maintaining communications with both internal customers and attracting external customers. Good customer service will improve customer retention and loyalty to the organizational products and services. Good customer service will improve the sales revenues and profitability of the organization through repeat sales. Good customer service will ensure market share retention thus the organization will reduce the advertising and promotional costs that are incurred in attracting new customers. Good customer service will also reduce the number of customer complains thus improving the reputation and corporate image in the society. Some of the essential customer service skills that employees should be trained include building customer trust, customer courtesy, maintaining positive relationships, controlling customer conversations, calming upset customers, business etiquette, problem solving skills, customer service attitude, listening skills, managing customer expectations and dealing with difficult customers. Other customer service skills that need training include the customer service charter, handling customer complains and customer follow-ups in order to create future selling opportunities. Question two Competency modeling has some similarities and differences with traditional needs assessment technique. Competency modeling entails determining the specific competencies that will lead to high performance and success in an organization. Competencies include the knowledge, skills and behaviors and also some attributes that are required for successful performance of a particular job. Other competencies include the personality, traits, social roles and motives that are essential for the job. On the other hand, traditional needs assessment consists of organizational analysis, task analysis and individual analysis in order to identify the skills gap in the organization. The organizational needs analysis will consider the impacts of changes in technology and changes in the workforce which can impact on the attainment of organizational objectives. Traditional needs assessment will consider the current skills and knowledge of the employees. Competency modeling and traditional needs assessment have certain similarities since the two training needs assessment techniques aim at identifying the skills which are essential in attaining successful work performance. The two methods aim at meeting the staffing needs of the organization through identifying the knowledge, skills and attitudes that are needed in each job position. The two methods aim at motivating employees through new skills training and developing than improving the overall organizational performance. One of the significant differences between competency modeling and traditional needs assessment is that competency modeling extends beyond the boundaries of the job to include organizational vision, mission and strategic objectives in formulating the training needs. Competency modeling utilizes more organizational resources since the models must be validated and the targeted training population is usually large enough to justify the resource expenditure. Competency modeling takes in to account successful exemplars in the job position and competencies that they displayed in the job unlike training needs analysis which focuses on the skills needed to successfully perform the job. Traditional need ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Training and development 1 Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
Training and development 1 Essay Example | Topics and Well Written Essays - 1000 words. Retrieved from https://studentshare.org/management/1457261-training-and-development
(Training and Development 1 Essay Example | Topics and Well Written Essays - 1000 Words)
Training and Development 1 Essay Example | Topics and Well Written Essays - 1000 Words. https://studentshare.org/management/1457261-training-and-development.
“Training and Development 1 Essay Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.org/management/1457261-training-and-development.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Training and Development
The study critiques the restaurant’s training and development system with the help of relevant human resource management (HRM) theories, analyzes whether the training system of the selected restaurant conforms to the recommendations of the reviewed HRM studies, provides recommendations for the enhanced management of the training and development activities of the restaurant.
10 Pages(2500 words)Essay
Development and Training Paper
It accounts for one of the largest retailers in the world having store locations in 14 countries across the world. The present aim of the business to increase expansion in many more regions such as Central Europe, Poland, Slovakia, Czech Republic and Hungary requires an overall development in the present skills and performance levels of employees.
5 Pages(1250 words)Essay
Employment training part 1
Training is often used in coincidence with development, but the two terms are entirely different from one another. Employee training can be defined as the planned process that attempts to facilitate the learning of the employees associated with the job-related behaviour, skills and knowledge, which in turn helps in correcting the deficiencies that the employees have in their performance (Sims, 2002).
6 Pages(1500 words)Essay
Approaches To Training And Development
It is extremely essential for any organization to enhance its sustainability and competitiveness in the market among other rival players. So, it is extremely essential for the director of sales and marketing of a hotel. However, in order to make such type of training program effective, it needs to be presented through electronic sources.
5 Pages(1250 words)Essay
Employee Training and Development
Please send me a message that you did grant my request regarding the reversion to the original timeframe such that there will be no dispute on whether the paper is late or not. Thank you, I appreciate it. This section of the dissertation will be completed last which means right after the conclusion and recommendations section.
9 Pages(2250 words)Essay
Training and Development
Baby boomers, people born between 1943 and 1960, "affect every social institution from employment to health care" (Kiyonaga, 2004, p. 357). The importance of training and development is that baby boomers generation will retire in several years. Training is necessary to ensure an adequate supply of staff who are technically and socially competent, and capable of career advancement into specialist departments or management positions.
5 Pages(1250 words)Essay
Managing abd training development
There is growing belief that over the next two decades older people will become a larger part of the workforce in the United Kingdom. This is because it is expected that there will be a
12 Pages(3000 words)Essay
Db3 1 training and development
As Siebert (2009) points out, games can test the knowledge of the participants; and on the job checklists, questionnaires, debates, role play, teach back are some of the other methods. Formative assessment is the feedback given when the learning takes place. It assesses not
1 Pages(250 words)Research Paper
CASE 1 HRM 402 - TD - Determining Training and Development
Work or task analysis is defined by Werner and DeSimone (2009) as “a systematic collection of data about a specific job or group of jobs used to determine what employers
1 Pages(250 words)Essay
Training and Development Task 1
However, there are challenges that various, especially servicing companies, face in the management of human resource. Since this factor of production involved humans
8 Pages(2000 words)Essay
Let us find you another Essay on topic Training and development 1 for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us