Communication and organizational performance - Essay Example

The work of management is to facilitate formal communication in all levels of the hierarchy to ensure proper spread of correct data, directives and initiatives so as to raise the output of the firm. Basically, significant announcements, policy changes, information affecting the organization management, rule and procedures are all made available through communication. The management thus uses this vital tool to manipulate understanding and ensure that the employees comply with organizational directives by facilitating both formal and informal communication.

The mode and tone of conversation in communication set the boundaries in the firm between the parties. The communication pattern is essential since, through it, most of the goals are met in the organization. Individuals are encouraged to bring out their feelings, concerns and even proposals to the management all of which are achieved through communication. There are various ways and in a different scenario through which the management uses communication to ensure that the goal are achieved. Firstly, in any organization, a proper team is required to meet the activities.

In other words, a reliable human resource is normally selected to meet the activities and work in the firm within a period. This requires proper advertising, recruitment and training of the appropriate team and an eventual induction in the office place. The process of recruitment entails setting up job advertisements with specifications so as to reach a wide base and also facilitating a team to select the most appropriate and qualified personnel that will meet the target of the firm. All these processes entail communication between the outside world and the internal parts of the management.

To meet the directives of a firm communication is used during recruitment to achieve a strong team that is capable of producing the expected output. Secondly, a brilliant and a clear sense of the organizational direction are essential if the objectives of the firm re to be met. This promotes the corporate health as it maintains awareness and focus of the core business, purpose, strategies and the visions of the firm. Communication is a tool used to achieve this awareness in the induction process where all employees are detailed on the corporate policies and structure of the firm.

Subordinates are informed of the policy changes and information from the supervisors through an efficient channel of communication. If an agency is to maintain high performance in a particular sector, a continuous circulation of information is essential both formally and informally. The middle management level receives information from the top management and communicates this to the low level which reciprocates this to the top level management. Informal communication is also established, and a rapport created in the internal environment so as to create free interactions of the workers.

Informal communication is actually essential as it accelerates the flow of information thus speeding up the communication process. However, when this is overused in a firm, it distorts the leadership pattern and undermines the management structure of the firm through too much familiarity (Kuhn, 2008, p.1234). The chain of command thus becomes