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Quality and Process Improvment - Essay Example

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Quality and Process Improvement This paper shows how I applied what I learnt in quality and process improvement in my father’s small appliance repair company. I will explore the various undertakings made in the attempt of improving quality and process in any form of an organization…
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Quality and Process Improvment
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Download file to see previous pages These three processes of quality and process improvement are interdependent and, hence, to be successful in our improvement process, we have to undertake all the three processes. As for quality and process improvement, I have learned how re-engineering of business processes can assist in achieve substantial improvement in business performance. This process involves rethinking and radical redesigning of business processes. Using this knowledge, I can redesign the business processes of my father’s small appliance repair company to enhance its performance. The knowledge I have obtained could help me in putting into consideration various critical measures of business performance like operational cost, reliability of services, and the speed of the processes during the re-engineering process. This could enhance the success of the process and thus making me a successful business manager. The knowledge I have obtained about quality and process improvement can help me to be able to refine various elements of the processes during the re-engineering process. Some of the elements of the processes that require refining during the re-engineering process are jobs and tasks undertaken by different individuals in the business. Preference constraints that determine what to be done first and what to follow and the flow management protocol also need refining. By refining these elements, I could increase the chances of obtaining the dramatic change that I will be seeking to obtain through the re-engineering process. I have also learned the importance of incorporating information technology during the process of quality and process improvement. One of the advantages of incorporating information technology in this process is that it can help in increasing the efficiency of various elements of the business processes. Moreover, introducing this technology can increase chances of obtaining more accurate performance measures, thus, enhancing the process of re-engineering. It can also enhance the process of evaluating the re-engineering process. With all these knowledge about the importance of information technology in promoting quality and process improvement in the business, I could select the appropriate information technology to apply. This will enhance the quality of services it provides, as well as improving its processes of business. Another thing that I have learned that will be very important in my career as a business manager is the importance of having a comprehensive trouble-shooting catalogue. This could give an inexperienced person in business an idea on the services provided, the time they can take, and their costs implications. The customers would, thus, get the required information without consulting the person who has specialized in proving those services. In return, the turnaround time on service delivery will reduce, thus, resulting in more customer satisfaction and, hence, customer loyalty. Using this knowledge, I would design a trouble-shooting catalogue for my father’s small appliance repair company, thus, improving how it serves its customers in order to increase customer satisfaction. During my learning on quality and process improvement, I have come to understand the importance of inculcating the process of monitoring and evaluation in the business structure. This could help in revealing the places in which the business is ...Download file to see next pagesRead More
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