Implementation of ROWE at Best Buy - Assignment Example

Comments (1) Cite this document
Results only work environment (ROWE) helps the employees to become work oriented rather than the physical presence at the office with limited effectiveness. This technique helps in contributing towards a decentralized approach because the employees at Best Buy would be allowed to work from their homes…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.7% of users find it useful
Implementation of ROWE at Best Buy
Read TextPreview

Extract of sample "Implementation of ROWE at Best Buy"

Implementation of ‘ROWE’ at Best Buy [Supervisor’s Implementation of ‘ROWE’ at Best Buy Q1: Discuss how ROWE’s success contributed towards becoming a decentralised organisation as opposed to a centralised one in the past and how the change in the span of control contributed to the success. Results only work environment (ROWE) helps the employees to become work oriented rather than the physical presence at the office with limited effectiveness. This technique helps in contributing towards a decentralized approach because the employees at Best Buy would be allowed to work from their homes (Gresham, 2007). This will help in managing their work all by themselves without getting direct directions from the higher authorities. Previously in centralized system, the employees would have to adhere to the guidelines set by the top managers regardless of the work performed. The punctuality of an employee was given much preference over the amount of work completed but however, in the new ROWE system there are no formal rules and regulations and the employees are given full authority in how they spend their time at the office or at home but the most important thing is the accomplishment of the task (Jeremy, 2010). The control of the managers over the employees was reduced at Best Buy because the culture of the organization was changing to home-based working from the traditional office working which results in low productivity. This change helped in the success and increased the productivity of the employees because the employees became more focused towards getting their work done as the performance would then be based on the accomplishment of the task irrespective of the number of hours worked. It helped in the increase of employee productivity which jumped to 41% which proves the effectiveness due to change in the span of control (Schermerhorn, 2012). Q2: In question 1 above, you have written on how Best Buy changed its approach to managing employee work hours. Discuss how ROWE as a strategy was effectively implemented. Cali Ressler and Jody Thompson were the HR managers who were given the task to implement the ROWE system and to change the culture of the organization. Their first task was based on finding the existing work culture of the organization and the employees perceived value of the current work environment. At the same time, the top executives were briefed about the ROWE system because before the implementation of the system, their consent was mandatory. In the next phase the two managers decided to spread the words of ROWE amongst all the employees of Best buy and started giving them trainings of effectively utilizing the system (Businessweek, 2006). The third phase of the implementation included the formation of the teams which would work together for the successful implementation of ROWE into their departments. The work of the teams was to evaluate the ROWE and provide necessary feedback on the requirement of certain equipment that would make comfortable for the employees if they want to work from their homes. Furthermore, the ROWE was implemented for a trial period of four month and feedbacks were collected from the employees and the performance of the organization was evaluated (Businessweek, 2006). Q3. Discus briefly how the theories of Motivation applies to Best Buy and its introduction of ROWE by applying: (350 words for Q3) a) How Theory X & Y motivates people’s behaviour in at Best Buy. b) How does Job Design as it happened with ROWE, influence motivation. The ‘Theory X’ relates with the previous work environment of Best Buy in which the employees were controlled and directed by the top-level managers and were also being threatened to get their task accomplished. This type of work environment de-motivated the employees and resulted in the higher turnover rate and low productivity, as employees did not put any effort in getting the task completed and avoiding the work. However, when the ROWE was implemented at Best Buy the turnover rate decreased and it improved the productivity among managers which relates to the ‘Theory Y’ because the employees were given the authority to achieve self-direction and more freedom in accomplishing the task effectively. The new system implemented in the company promotes engaging with the employees, and diminishing the difference between the top level manager and a low level manager. A sense of responsibility is developed among the employees that they must accomplish their task regardless of the total hours worked at the office (Stewart, 2010). The job design defines the productivity of the organization because if the jobs are designed well in an organization as it has been designed in the new work environment of Best Buy, the workers will be motivated to increase the productivity. The new work technique ROWE allows the workers flexibility that they could carry out their work from home and do whatever they want unless they complete their desired task. The employees are motivated because there are no hard and fast rules and limitations on how and where the work is performed. However, if the organization does not provide a reasonable definition of the job design then it would create more conflicts among the employees and it would result high turnover rate and absenteeism. The previous setups of the work environment by Best Buy resulted in higher turnover rate and lower productivity because the employees were unaware of their tasks and they had no freedom. References Businessweek. (2006, December 11). Smashing The Clock No schedules. No mandatory meetings. Inside Best Buy's radical reshaping of the workplace. Retrieved May 28, 2012, from Gresham, L. (2007, March 01). A new dawn: Best Buy's ROWE brings daring approach to work-life balance. Retrieved May 28, 2012, from Jeremy. (2010, January 20). Implementing a Results-Only Work Environment. Retrieved May 28, 2012, from Schermerhorn, J. (2012). Exploring Management. New York: John Wiley & Sons. Stewart, M. (2010). Theories X and Y, Revisited. Oxford leadership Journal , 1 (3), 1-5. Read More
Cite this document
  • APA
  • MLA
(“Implementation of ROWE at Best Buy Assignment Example | Topics and Well Written Essays - 750 words”, n.d.)
Implementation of ROWE at Best Buy Assignment Example | Topics and Well Written Essays - 750 words. Retrieved from
(Implementation of ROWE at Best Buy Assignment Example | Topics and Well Written Essays - 750 Words)
Implementation of ROWE at Best Buy Assignment Example | Topics and Well Written Essays - 750 Words.
“Implementation of ROWE at Best Buy Assignment Example | Topics and Well Written Essays - 750 Words”, n.d.
  • Cited: 0 times
Comments (1)
Click to create a comment or rate a document
helensanford added comment 10 days ago
Student rated this paper as
This assignment was always my weak point. I could never finish it successfully. Still, after I found this particular document, I understood how it should be done. So, I performed my research afterward and completed the assignment in several hours, instead of months as it was previously.

CHECK THESE SAMPLES OF Implementation of ROWE at Best Buy

Best Buy Retailing Analysis come up with a customer centricity program that aims to develop more emphasis on excellent customer service. The customer centricity program has to function in a way that stores, buyers and segment organizations have to work out together for the success of the implementation process of the said program. Best Buy is a profit organization and in as much as possible it has to operate with substantial profit in the end. This is the reason why Best Buy had to find for more profitable customers and product segments. Best Buy focused on these areas that is why it was able to come up with five major profitable customer...
4 Pages(1000 words)Term Paper

ROWE Program at Best Buy

...and Slocum (2011) stated ‘ROWE is all about results.   No results, no job’ (p. 553). ROWE program displays a culture of more personal life friendly atmosphere. It was implemented and demonstrated at the Best Buy headquarters in Minneapolis. In the year 2009, Best Buy replicated this program to its retail stores. The ROWE program is aimed at building employees’ competencies so that they become better managers of their work and time. The program gave the employees a sense of power over their work and provided a paradigm shift from how work is completely to only the work results. The change made the...
4 Pages(1000 words)Term Paper

ROWE Program at Best Buy

...). Resistance ROWE program at Best Buy Faces Even though ROWE program has significant effects in improvement of overall productivity of an organization and employees satisfaction, it, however, faces certain challenges. Resistance often comes from staffs members who appear to be resilient and flexible (Delmont, 2005). Through migration, the company recruits new employees who are not responsible and are difficult to control. Indiscipline workers misuse the free workplace created by the program resulting to internal push back from some staff members. Apart from resistance from new employees, success of ROWE program in transforming Best...
4 Pages(1000 words)Essay

Best Buy: Implementation of ROWE

...Best Buy: implementation of ROWE Organizational flexibility is being touted as one of the majorstrengths required for survival in the 21st century. Flexibility allows for rapid decisions and changes which promote innovation and profitability in these turbulent conditions (Economist Intelligence Unit 2009). An adaptive and empowered human resource is one of those assets which can successfully be utilized to provide the kind of competitive edge that organizations need and often the best way to do this is to introduce flexibility and decision making authority in the workplace. Research has shown that satisfied employees who feel that organizations...
3 Pages(750 words)Essay

Best Buy Company Paper

...Page Research Paper Market Report on Best Buy Company Best buy TABLE OF CONTENTS I. Introduction 4 1 Goals 4 1.2 products 4 1.3 Geographic location 4 1.4 Strategies 4 1.5 Market Share 5 1.6 External Driving Forces 6 II. Financial Data 6 III.. Competitive Analysis IV . Current News 9 V. Prediction 9 VI. Conclusion/Recommendation 9 Annex 1 Financial Statement 11 Annex 2 Competitive Analysis table 13 Bibliography 14 Abstract This paper discusses Best Buy Company. The conduct of a market report is needed to understand needs of the customers and to ensure success of the business. Market study helps the company understand business...
6 Pages(1500 words)Research Paper

Best Buy SWOT

...School Best Buy SWOT Analysis The SWOT Analysis which simply stands for Strengths, Weaknesses, Opportunities and Threats is an examination of the business' internal and external environment and is useful for strategic planning (Internet Center for Management and Business Administration, Inc.). While strengths and weaknesses are internal, opportunities and threats are external factors (Internet Center for Management and Business Administration, Inc.). What we consider as firm's strengths are "its resources and capabilities that can be used as a basis for developing a competitive advantage" (Internet Center for Management and Business Administration, Inc.). In the case of Best...
3 Pages(750 words)Research Paper

Best buy

.... Consequently, they will contribute significantly towards the success of the organization (Powell 60). How does Best Buy’s trip to Memphis encourage racial diversity among managers and employees? The major issue that was discussed during the trip to Memphis was the issue of embracing diversity within the Best Buy’s organization. The managers were shown the importance of having gender and racial diversity. They were also challenged to go and ensure that they implement this diversification in their departments. They were asked to go and encourage their employees to be confident of themselves. As a result, Best Buy went and...
1 Pages(250 words)Essay

Best buy Case Study

...Business Best Buy Case Study Questions Q Difference between a centric Strategy and traditional Strategy of Great Service Customer-centric strategy is no doubt different and better than the traditional strategy of offering services. When it comes to the customer-centric strategy, a company’s marketing efforts are mostly directed towards the client’s value with an aim of promoting profits. It means that the customer is mainly the center of the marketing procedure. The traditional strategy focuses mainly on product push in a market regardless of the clients’ wants in the market. The traditional strategies also do not recognize the values of customers and satisfaction. Based on Best...
4 Pages(1000 words)Assignment

Best Buy Company Incorporation

...Best Buy Company Incorporation Best Buy Co. Inc. (NYSE:BBY) was established in the year 1966 and since then the company has expanded/grown becoming one of the largest market leader specialty in the USA. Best Buy is an American multinational appliance and electronics retailing company that specializes in household appliances, consumer electronics, software, and the home-office products. The company has approximately 170,000 employees with more than 140,000 locations. It operates on the Electronics Stores Industry. The multinational retailer company sells its products and services through their three primary retailers: approximately 1,500...
3 Pages(750 words)Assignment

Best Buy Canada

...Best Buy Canada Best Buy Canada Company Does the Best Buy Company honor its refund and exchange policy? Yes No Explain your answer I recently bought a Lenovo Edge on mother’s day only to notice the screen was faulty. Going back to the store the sales supervisor directed me to call corporate as he thought I was lying. Making matters worse, I was instructed to a protection plan rather refunding or exchanging the laptop How ineffective is the online platform and has the customer care personnel made effort to resolve your grievances? I once tried to purchase a laptop from best buy company online platform but...
1 Pages(250 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Implementation of ROWE at Best Buy for FREE!

Contact Us