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Knowledge Management: DHL Company - Assignment Example

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This assignment focuses on the observation of knowledge management practice and factors that affect knowledge sharing in DHL company. The researcher describes the technique of developing, sharing, and applying knowledge within an organization in order to gain competitive advantage…
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Knowledge Management: DHL Company
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"Knowledge Management: DHL Company"

Download file to see previous pages This assignment describes the knowledge management and particular techniques of developing, sharing, and applying knowledge within a DHL organization in order to gain and sustain competitive advantage, that is the crux of knowledge managIt is stated that today, the researchers argue that people do not share knowledge, and as a consequence there is no economic incentive and no possible economic damage in doing so and vice versa. They focus basically on what the researchers entail is what the people may gain or lose economically by sharing knowledge. Knowledge sharing is an involuntary mechanism occurring within the organization as well as outside the organization and it may result in positive results or it may harm the organizations financial health. Thus knowledge management practices affecting knowledge sharing in organizations is a complex process, that was discussed in the assignment, but still have to be properly maintained and executed. The success of effective knowledge management not only lies in the providing channels of communication to unstructured information but it also involves further detailed intervention. DHL has exposited on the complete IT transformation mechanism which separates the company’s demand side from the supply side. The researcher of the assignment sums up that the DHL international company have taken several knowledge management approaches on a model-based knowledge resources which also presents practical ideas how other organizations can adapt this methodology adapted by the company. The company is a global leader in the air and ocean freight markets. The prime task of the company is to transport goods and merchandise to a customer specified destination at predetermined price and delivering them with utmost punctuality (Global Forwarding, 2012). The company has about 500,000 employees in more than 220 countries and territories forming a global vast network focused on service, quality and sustainability (Annual Report, 2009, p.1). Thus with the increase in the complexity of the business the need for a proper knowledge management system by the company became an utmost necessity. For the understanding of the execution of the business processes, the timing and events that drive these processes, the data and systems that emphasize the processes and finally for the complex involvement of the people, the company chose the Zachman framework to represent these aspects. The framework was invented by John Zachman in 1980 for IBM and now it is in public domain for use. The framework uses techniques of manufacturing and architecture and provides a platform of viewing an enterprise and its information systems from different perspectives and thus generating broad gamut of knowledge and thereby providing the most efficient way to capture and store information about the enterprise’s processes, procedures, systems, applications and people The basic working principle of the framework relies on answering some important questions about the enterprise like What?, How?, Where?, Who?, When?, Why? The question ‘What’ deals with the business data, information, and objects. ‘How’ deals with the function and working of the business processes. ‘ Who’ deals with the people that run the people that run the business and analyses the hierarchical structure. ‘When’ deals with the performance of the business processes including the schedule and workflows. ‘Why’ deals with the processes, people and the locations important to the business (Singer, 2007). Personal mastery Complexities simplified A considerable amount of time was spent by DHL in defining these models and their relationships. The first process which the company executed was the modeling work which included the statements of business and IT strategy as derived from the organization’s five-year plan. These statements should also contained particular performance targets, which revealed the individual performance of the ...Download file to see next pagesRead More
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