Successful Communication in Organisation - Research Paper Example

Download file to see previous pages Whether you are the manager or a regular employee at any organization, the better you communicate and interact with others –the better working relationships you will develop with others. It is important to understand that not all employees come from strong communication backgrounds and therefore new employees must be brought up to speed on the crucial communication methods (Guffey & Almonte, 2010). Effective communication is therefore built on some essential aspects or concepts that this paper is going to discuss. These concepts are crucial for any communication to succeed and accomplish the function it is intended for. The first concept is listening. This is paying attention to someone with who you are actively engaged in a conversation with. I believe that this is the most important concept in communication because individuals have to pay attention so that they are able to interpret the message from the sender of the speaker and provide feedback (Bovee, Thill, & Schatzman, 2003). Poor listening will lead to the receiver misunderstanding a message or not getting the concept at all which is very bad in business. It is bad because chances of organization losing an opportunity that would have made a difference are high (Guffey & Almonte, 2010). ...
Active listening therefore goes beyond the obvious and may also entail empathizing with the speaker and this makes you understand the speaker better and in so doing foster effective relationships which are essential in any organization. According to the Harvard Business Review, sensitive listening is the key to effective management and the busy executive spends 80% of his time listening. Psychologists say that listening is the greatest high touch value and this is because it gives the speaker a sense of worth. One may not be able to convince someone that you respect him by telling them so but you may be lucky in getting this message across if you behave in a respectful manner through active listening. Benefits of listening include improved office communication, better and improved relationships, cordial working environments and fostering peace and avoiding conflicts. The second concept is organizational culture. McQuail (2005) defines culture as a process but that it can also refer to some shared attributes of a human group such as their physical environment, tools, religion, customs and practices or their whole way of life. It is therefore a set of assumptions that members of a given community share. Organizational culture can be defined as a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration that has worked well enough to be considered valid and therefore, be taught to new members as the correct way to perceive, think and feel in relation to those problems (Anaeto, 2010). An effective organization culture creates norms values and assumptions usually taken for granted but which exist in the day ...Download file to see next pagesRead More