We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Incident manegment process at Catholic University of America - Essay Example

Comments (0) Cite this document
Summary
Incident Management Process at Catholic University of America Introduction Incident management is the process of identifying and finding solutions for ICT service concerns in an organization with an objective to remove bottlenecks and restore normal business operations as quickly as possible with least or no impact on either business or user, ensuring cost effectiveness…
Download full paperFile format: .doc, available for editing
Polish This Essay94.3% of users find it useful
Incident manegment process at Catholic University of America
Read TextPreview

Extract of sample
"Incident manegment process at Catholic University of America"

Download file to see previous pages This could include the use of a service desk which acts as a link between the end users and the technical staff diagnosing the incident. The service desk updates the users on the progress of issue being resolved. Incident Management Cycle Incident life cycle involves discovery and listing, grouping and preliminary intervention, inspection and analysis, solution and revival, incident closure, incident ownership, follow up and evaluation, tracking and communication. To avoid IT business disruptions as a result of system failures, it is important to plan and implement programs to optimize IT service management. This begins with the analysis and alignment of the current and future business requirements and appropriate IT services provided. More serious incidents must be given precedence/priority where there are a number of incidents to be dealt with at the same time, where the user must be consulted and reference made to the Service Level Agreement (SLA). To prioritize, urgency and impact of the incident to the user and the business must be evaluated (Office of Government Commerce 31). An incident that may not be resolved by first line support staff should be escalated to more expertise or authority. This could be either functional (horizontal) or Hierarchical (vertical) escalation. 1. Listing of Accepted Incidents Any section of the IT infrastructure may cause incidents to happen including computer operations, networking, service desk itself, procedures etc but these are usually reported by users. Detection systems can however be used to trap events taking place with the IT infrastructure. Incident management is related to other processes such as configuration management, problem management, change management, service level management, availability management, and capacity management (Office of Government Commerce 33). 2. Incident Grouping and Preliminary Intervention This involves grouping the incidents in some identified criteria. Services related to the incident are identified with due regard to the SLA. A support group is selected if support staff cannot resolve the incident issue; a support group is determined as part of functional escalation and based on incident categorization. An aspect of timelines here is critical involving informing the affected business user about the estimated amount of time expected to resolve the issue, with due updates on progress also provided. Incidents are also matched to determine whether similar ones occurred previously, thus helping on diagnosis and solution turnaround. 3. Solution and Revival Following an incident resolution, a record is made in the system for a Request for Change (RFC) submission to change management where necessary or/and appropriate. The RFC should usually lead to a solution (Office of Government Commerce 35). 4. Closure With a solution in place, the incident is routed back to the service desk by the support group. Service desk then informs the user to check if indeed the incident has been resolved thereby closing the incident and incident record updated to show final category and priority, affected users and components which have been identified as causes of the incident. If user is not comfortable with the solution, the process can be reinitiated at the appropriate stage. 5. Incident Monitoring and Evaluation Service desk ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Incident manegment process at Catholic University of America Essay”, n.d.)
Incident manegment process at Catholic University of America Essay. Retrieved from https://studentshare.org/management/1443660-incident-manegment-at-chathiolic-uni-of-america
(Incident Manegment Process at Catholic University of America Essay)
Incident Manegment Process at Catholic University of America Essay. https://studentshare.org/management/1443660-incident-manegment-at-chathiolic-uni-of-america.
“Incident Manegment Process at Catholic University of America Essay”, n.d. https://studentshare.org/management/1443660-incident-manegment-at-chathiolic-uni-of-america.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
The Catholic Church and Its Influence on Africans in Colonial Latin America
The Catholic Church influenced the life of all people living in colonial Latin American society. The Catholic Church mainly served as an institution trying to unify people comprising the colonial Latin American society. There are evidences which show that the Catholic Church tried to maintain the Iberian social order, and the priests and other officials of the Church served as exemplars of their religion.
4 Pages(1000 words)Essay
Catholic
For a great deal of time early Christians were basically a hybrid of the old and new faiths. They believed in Jesus and baptism while still following Jewish prayers, maintaining a kosher lifestyle, and attending Synagogue. For some time it would be fair to call them Jewish-Christians.
8 Pages(2000 words)Essay
Incident
In this respect, as illustrated in Lochgelly Iron and Coal Co v McMullan [1934]1 "strict legal analysis" requires consideration for "the complex concept of duty, breach and damage thereby suffered by the person to whom the duty was owing". Thus, the claimants must illustrate a breach of duty by the defendant to illustrate liability, and consequently justify claims for damages.
5 Pages(1250 words)Essay
Catholic
When man finds these principles acceptable he recognizes them as determinants for his moral duties and actions. That is, his will actuates his actions and sets moral standards (Berkhof 1996, p. 106). However,
2 Pages(500 words)Essay
Manegment
It will help to focus more on supporting, organizing, and developing the team and to increase the job level satisfaction of the work force. By the analysis of II.B.2, the score that I received after the calculation is 17. This means that I have the charismatic
2 Pages(500 words)Essay
Manegment
Moreover, the department acts as an avenue for providing benefits and incentives to deserving employees, appraising performance and coming up with
2 Pages(500 words)Essay
Engineering Manegment
t, effects that technological change will have on the plans, as well as an analysis of likely consumer response will all be weighed as a function of the likelihood that each plan has towards implementation and overall success. Likewise, it is worth mention that neither one of
6 Pages(1500 words)Essay
Compare university in canada and university in AMERICA and what is the difference
They may also have similarities that range from same subjects being taught, having the same rules about certain activities and their management. This essay discusses the similarities and differences between two top universities;
3 Pages(750 words)Essay
Incident
This poem highlights the main cause of racism and talks about racism that has been deeply embedded in the society of United States. The poem focuses on the experience of the poet and starts with his joyous
1 Pages(250 words)Essay
Case Study: Latin America and the Catholic Church
The Sandinista government and Nicaraguan Catholic Church eagerly anticipated the Pope’s arrival as they believed that the Pope would provide a moral legitimacy to their effort to combat Sandinista government’s godless communism. The
2 Pages(500 words)Assignment
Let us find you another Essay on topic Incident manegment process at Catholic University of America for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us