Managing Business Operations - Assignment Example

It also suggests strategies that can be applied by the senior management within the organization to reduce and improve on costs. The concept of operations management is mandatory in businesses as it is concerned with the creation of goods and services (Slack, Chambers and Johnston 2010). All organizations are involved in the manufacture of goods or service whether the organization is small- scale or large- scale, public or private profit- making or non- profit making. Most businesses have come to understand the importance of operations.

This is owing to the fact that effective operations management enables a company to improve quality and service delivery. Operations management touches on all aspects of the business, not just on ‘operations’ (Slack et al. 2009). It is the centre of changes affecting businesses in the contemporary world including changing supply networks, technology and diverse customer needs. Operations managers should be creative to enable them respond to these changes. They must find solutions to these changes and be socially responsible.

Analysis of the current operations management The hospital is regarded as one of the best health care centers in the US and attracts patients all over the world. As a characteristic for quality, its mission is to redefine quality as being the top place to receive and purchase health care. The hospital provides best environment for theirs staff to work and practice medicine. It has also positioned itself as the best organization to associate with. The institution was started nearly 85 years ago by a young Swedish emigrant known as Dr Nils Johanson as a non- profit hospital in Seattle.

Fellow Swedish emigrants contributed to buy bonds for the renovation of the building in which the hospital was established. During its first years of operations, the founders paid for the costs of operations out of the pockets. This was the advent of a legacy of humanitarians that transformed the hospital into a global health centre. In order to get an understanding of the current operations management, it is critical to look at the aspects below as expressed by Johnston and Clark (2008). Process- based capabilities The hospital focuses on developing systems that improve and reduce costs.

There are innovative surgical pathways that direct the patients from the pre- admission to rehabilitation. They focus on patient education and communication which makes patients feel at control, it also minimizes complications and gives them quick recovery (Johnston and Clark 2008). The hospital has the necessary technology and facilities allowing the doctors to undertake research and new techniques. Resources The hospital has a wide range of resources that aid in delivery of excellent medical care.

In the first years of operations, it was established in a renovated apartment building, had twenty for beds and limited staff. This has changed as the hospital is spread across twenty four blocks and two campuses. The number of beds has also increased to 860. The hospital currently has 4000 staff members with 1500 physicians in all medical specialties. The hospital maintains a continuing medical research in its commitment to maintain excellence as suggested by Institute for Operations Research and the Management Sciences (2003).

There are more than 350 treatment protocols under investigation at any specific time. Patients who