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Organisation Communication Case Study - Essay Example

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Running Header: Breakdown in Organisational Communication: GB Financial Corp. Name Module Date Part 1: 1) The GB case is certainly a very complicated one. Things started to go wrong since Jeff Butler joined GB Financial Corporation. The organization is in a shambolic state of affair due to Jeff Butler’s treatment of others in the organization and his inability to make things better at GB Financial Corporation…
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Organisation Communication Case Study
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"Organisation Communication Case Study"

Download file to see previous pages The noise can be present in the process because of the sender, mediums of communication or receiver. Noise exists in the communication process if sender of the communication is unable to explain his message properly, if the wrong medium of communication is received and if receiver of communication is unable to trust the intentions of the sender of the message. However, after examining the case, we can see that the reason why noise exists in the communication process is because of problems with all three members of the communication process i.e sender, medium and receivers of the communication process. The noise in the process exists because of the sender. It can be seen from his email that Jeff Butler uses very small messages. He does not elaborate on them. This leads to different people interpreting the message different and sometimes because of this there’s a gulf between what the sender of the communication is trying to say and what is being taken by the receiver of the message. This has lead to great noise in the communication process. ...
Hence, the message will lose its importance and will be taken differently by people. It may lose its meaning and may be take for what the sender does not actually want to say in this message. The second reason why noise exists in the communication process is because of the wrong channel of communication received. Jeff Butler has been interfering in the organization policy and announcing decisions on his own. This is extremely concerning for the people working in the organization. Since people expect information to reach them via proper channel and therefore Jeff Butler’s announcing the organization’s policy on his own will be disturbing for the people working in the organization. It was not a right decision for Jeff Butler to announce that the organization will soon be migrating from Lotus to Microsoft Exchange. A good channel to announce this new would have been Senior Vice-President or the President announcing the organization policy. This lead to job dissatisfaction and a few people left the organization on hearing this from Jeff Butler who was younger than them in terms of organizational experience. This can be seen in the following message: I know that I am forever the “thorn in your side” about terminology and data/technical design, but that is my “calling” … So, with that in mind, here goes … We should not look to Lotus Notes applications as we go forward as sources of data; they are not databases … That is, we need to keep in mind that the data in Lotus Notes should not belong to Lotus Notes. As we continue to deploy the intranet/internet/extranet publishing paradigm, we need to look at the data that is published via Web technology, as derived from a true database standpoint … ...Download file to see next pagesRead More
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