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Retention Strategy in GENBAND company - Essay Example

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7 Aug., 2011. Customer Service For improving the purchase of product through the company, GENBAND offers great support strategy. All critical factors that include repair or replacement of hardware, maintenance of software and the Technical Assistant Center are well integrated into the annual agreement of the GENBAND Care support…
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Retention Strategy in GENBAND company
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Download file to see previous pages GENBANDCARE The technical support provided by GENBAND Care is of extreme quality. For best solutions, GENBAND Care provides timely updates, intense SLA which is inclusive of 24*7*365 help as well as timely releases of software so as to ensure that the client’s network remains current and displays best performance. By providing the customers with greatest up-time, GENBAND Care makes sure that the customers enjoy uninterrupted revenue and the customers of the customers are provided with emergency services. In as many as 80 per cent of the cases, GENBAND provides the clients with effective actions of recovery in no more than 14 minutes. This makes the GENBAND’s emergency services and tendency of restoration among the best all over the world. In addition to the conventional features, GENBAND Care provides the clients with a service of software updates which covers up to 6000 elements worldwide. GENBAND offers comprehensive maintenance for hardware which is inclusive of services for the repair of hardware along with managed spares programs that offer altering Service Level Agreements (SLAs) with a view to providing the clients with accurate responsiveness. GENBAND also provides post-disaster recovery services in emergency. This service is quite unique in that it allows access to GENBAND’s resources for emergency recovery and pre-emergency planning when a disaster takes place. Primary Portfolio Factors They include: 24*7*365 technical assistance for emergency Regular updates for software Hardware maintenance and repair Help desk for disasters Subscription of software Managed spares Advanced Services The portfolio of Advanced Services in GENBAND offers creative and value-added skills that are directed at promoting and improving GENBAND’s solution abilities with the help of optimization, integration and adjustment. GENBAND retains a team of experienced and well-trained professionals that are always available to assist the clients in streamlining the multimedia services, reducing the cost of operation, enhancing the performance of network from one end to another, and thus increase client’s retention and satisfaction. The provisioning solution GENBAND offers manages more than 2500 switches that include both non-GENBAND and GENBAND ones. The provisioning solution also assists the carriers in solving and automating various tasks of configuration and provisioning on daily basis. GENBAND enables its clients minimize the time of recovery, support expenses and eradicate useless truck rolls with the help of its ticketing and testing solution which encapsulates more than 30 million lines. The Audit and Optimization services of GENBAND are meant to assist the clients in making estimates about the performance of their network and switch close to real time, thus developing a way to ensure proactive arrangement as well as optimization. The services of Revenue Assurance provided by GENBAND align the information regarding configuration and billing and make it accurate, thus reducing the expenses for carriers and enhancing their revenues. Re-skinning of soft customers and their customization are two very important factors of the capability of GENBAND’s advanced services. Primary Portfolio Factors Provisions of service and product Access care Optimization of capacity, performance and ...Download file to see next pagesRead More
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