Nobody downloaded yet

Service Quality Management: Group Consultancy Report - Essay Example

Comments (0) Cite this document
Summary
Table of Contents Executive summary………………………………………………………………………………2 Introduction………………………………………………………………………………………4 Florence Bay Magnetic Island………………………………………………………………….4 Performance Excellence approach………………………………………………………………
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.7% of users find it useful
Service Quality Management: Group Consultancy Report
Read TextPreview

Extract of sample "Service Quality Management: Group Consultancy Report"

Download file to see previous pages ..9 Processes, Measurement, and Analysis…………………………………………………………9 Innovation, Change, and learning……………………………………………………………..10 Expected results………………………………………………………………………………...10 Regional issues likely to influence/impact the business………………………………………11 Conclusion………………………………………………………………………………………12 Bibliography…………………………………………………………………………………….13 Appendix………………………………………………………………………………………..14 Executive Summary Magnetic Island is one of the most beautiful places in Australia which is located near northern Queensland’s capital called Townsville. Both domestic as well as international tourists love to spend their vacations in this beautiful natural place. The Island has many bays such as Nelly bay, picnic bay, Arcade bay, Horseshoe bay and Florence bay. However among these bays, Florence Bay is the most beautiful bay. This is the reason that hotels, restaurants, and family resorts businesses have flourished in the area of Florence Bay significantly. However it is believed that service delivery culture in Townsville is not very strong. Therefore, in order to conduct family resort business successfully, quality management techniques must be applied in business. Performance excellence approach is the system which should be used by resort in order to synchronize and organize the distinct elements in a unified form. The role of a leader is very crucial in the success of the business because the leader leads and directs the whole organization. Therefore, it is the responsibility of a leader to develop achievable vision, mission, objectives and value statement of the resort. The family resort should focus on its people in order to achieve the higher performance level of employees than those of competitors. For this purpose, multilingual, trained, and well educated professionals need to be hired by resort that must be presentable as this is a service oriented business and they have to face customers on a regular basis. Moreover, investment in training and development of employees must be ensured by resort from time to time. Training to the right employees enhances employees’ performance and motivation. Along with that, resort should also ensure both intrinsic and extrinsic rewards of employees. Furthermore, effective communication technique must be presented in family resort. For this purpose, vertical decentralization system must be followed by the management of resort. This technique would be helpful in communicating the issues effectively from upper level management to lower level management and vice versa. Moreover, different discount packages should be offered to customers such as “stay ten days and pay half” etc. Events organizations such as music, food and beach festivals are also important aspects which need to be focused by the manageme ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Service Quality Management: Group Consultancy Report Essay”, n.d.)
Retrieved from https://studentshare.org/management/1401388-service-quality-management-group-consultancy
(Service Quality Management: Group Consultancy Report Essay)
https://studentshare.org/management/1401388-service-quality-management-group-consultancy.
“Service Quality Management: Group Consultancy Report Essay”, n.d. https://studentshare.org/management/1401388-service-quality-management-group-consultancy.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Service Quality Management: Group Consultancy Report

Service quality management

... growth has changed the way companies do business with consumers who are increasingly looking for higher services, saving time, and high level of convenience (Jun et al, p. 29). Since production and consumption of service quality is often intangible, heterogeneous, and inseparable, its evaluation may prove to be quite hard. Santos (2003, p. 4) mentions five dimensions that are frequently used to evaluate services and they include responsiveness, communication, access, security, and reliability. An attempt has been made in this report to gain a better understanding of how automation of the back office operations would improve the customer’s service quality in the banking industry and minimize the operations’ costs through analysis... less...
12 Pages(3000 words)Research Paper

Service Quality Management: Starbucks

...Service Quality Management: Starbucks Initially, I did not anticipate working with Starbucks and Mc Donald’s, knowing it would be a daunting and monotonous task, working from 8 am in the morning to 8 pm at night. However, as I subsequently demonstrate, the experience brought out the best in me; for a change I actually felt like working because work was pleasure. I shall now explore the reasons why this was so. Performance excellence Starbucks The culture of performance excellence at Starbucks is reflected in its people oriented strategy. Its mission statement includes diversity management as an important aspect of steering the company towards its goals. The company...
8 Pages(2000 words)Essay

Quality Management - Group Work

...was completed, the group members became more familiar with their fellow members. This improves group dynamics (John, 2010). The actual group process began by identification of the task to be undertaken. The group decided to work on formulating and implementing a quality management strategy. After thorough consultations between members, the group members agreed to meet on a later day with names of organization they believe needed a change in their management systems. On the immediately following meeting, one group member proposed the University of Western Sydney as the...
3 Pages(750 words)Research Paper

Service Quality Management

...steadiness of GHGs greenhouse gases into the atmosphere and also the energy safety as dangerous and linked corporate questions that permit protective, judicious and initial action. It is their confidence that they will lead to a improved sympathetic of the corporate insinuations for the motorized engineering and to extra expectable policy outlines and marketplace conditions (Proactive guidelines, 2001). This reflective essay is not the past expression you would hear from the industry FORD on the topic of Service Quality Management. They continue to effort on expertise, strategy, advertising and invention creativities that they think would change the matter and their corporate advancing...
6 Pages(1500 words)Essay

Individual Management Consultancy Report

...due to lack of innovation and creativity in human resources management in tune with the environmental, social and technological development taken place in the industry. This has led to frictions and conflicts in management hierarchy causing ethical issues in customer service, compliance with statutory regulations and CSR. We could understand from the discussions at the board and senior management level that the company is willing to embrace the changes as they are fully convinced of its usefulness to the growth and development of the organization. The company has proposed to form a high level committee in consultations with the senior level executives of...
11 Pages(2750 words)Research Paper

Consultancy Report

...?CONSULTANCY REPORT The project consists of the detailed analysis of Al Athnian Company LLC operating in Oman. The report depicts the opportunity in the industrial catering division at Oman and how far Al Athnian Company LLC has been successful in reducing the cost and enhances the profitability margin. The report deals with the problem identification and recommending potential approaches to resolve the problem and exploit the opportunity. The analysis depicted a high level of understanding of the business and the business management activities of Al Athnian Company LLC. The report gives a brief analysis of the industrial scenario within...
30 Pages(7500 words)Dissertation

Service Quality Management

...MGTSM 3091 Service Quality Management Module Assignment 2006/2007 Contents 0 Introduction Organisations operating in the service industry have to concentrate on meeting five performance objectives in order to meet their service delivery requirements. Whilst organisations in the manufacturing industry have to concentrate on manufacturing goods and have little customer contact, organisations in the service industry have to work intensively with their customers. This involves meeting the customer's service expectations and making sure their organisation exceeds quality expectations. ...
12 Pages(3000 words)Essay

Management Consultancy Business in China

...INTERNATIONAL BUSINESS REPORT: Management consultancy office in China BY YOU YOUR ACADEMIC ORGANISATION HERE HERE HERE International business report: Management consultancy business in China Introduction Business leadership of a management consultancy company has elected to open a new business office in the People’s Republic of China. This represents a significant volume of challenges to the consultancy business, in terms of working with different political, cultural, and other important considerations which can cause either disruption or assist in running a successful...
9 Pages(2250 words)Assignment

Consultancy Report

...CONSULTANCY REPORT: NORTH HOOK GAS by Introduction North Hook Gas is a British company that was conceptualized after the government recognized the need to supply energy in the U.K. The government selected a site that was previously used as an oil refinery to set up the new energy firm. North Hook Gas is currently one of the world’s largest liquefied natural gas terminals. The main products or services that are offered by North Hook Gas include the provision of liquefied natural gas through a pipeline that traverses South Wales. Currently, the terminal produces 20 percent of the country’s energy needs. North Hook Gas is a subsidiary of Exxon Mobil (24%), Qatar Gas (67%) and Elf Petroleum...
8 Pages(2000 words)Essay

Quality Service Management

...Quality Service Management Contents Contents 2 Service quality gaps evident at the Remington Hotel 3 One dimension of service quality that needs improvement by Madeline 4 Impact of customer expectation data on improving service quality 5 Other forms of information required to ensure that the strategies so adopted are in right direction 6 References 7 Service quality gaps evident at the Remington Hotel Service quality gaps are a result of an organization’s inability to meet the quality standards and...
5 Pages(1250 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Service Quality Management: Group Consultancy Report for FREE!

Contact Us