Conflict Resolution - Mediation - Essay Example

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The focus of this paper is on mediation as the process by which a third party helps the disputants to settle conflicts without offering solutions but providing support to them. Workplace mediation is part of the job and mainly addresses the relationships between the disputants…
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Conflict Resolution - Mediation
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Download file to see previous pages A working agreement which spells out the rules of engagement and conduct during the negotiations is essential in the process of resolving the conflict. The mediation process involves acceptable third party intervention and confidential caucuses which enable the disputants to become the decision-makers in ending the conflict. The caucus stage entails making confidential meetings with each of the disputants whereby each party is allowed to reveal his or her grievances to the dispute. The party-directed mediation process can be summed up into five stages which include the opening statement, the education phase, and the alternatives generation phase, the actual negotiation phase, and the final closing phase.
There are two pillars of the party-directed mediation that is the preliminary meetings which comprise of the pre-caucus and pre-mediation. Mediation process saves the parties to the disputed money while managing conflicts. Mediation is applicable in a wide variety of situations thus its effectiveness in resolving disputes. Unlike arbitration where a third party makes a decision for the disputants, mediation is a neutral process that accords the disputants the opportunity to solve their dispute with the support of a third party. The objectives of the pre-caucus are to enable the parties to the mediation to reduce the negative emotions to mediation and enable the negotiators to meditate more effectively. The initial aim of the pre-caucus is to facilitate empathic listening and develop an active listening approach as developed by Carl Rogers in client-centered therapy. The initial joint session enables each party to confront the other through interpersonal negotiation while avoiding all the dysfunctional behaviors. Workplace mediation is always different since the parties address the working relationships which are part of the job and as a legal obligation. Party-directed mediation is useful in particular when mediating ethnic clashes or deep-seated interpersonal disputes between two individuals.
The mediation process helps the parties to the dispute to develop tools which are critical in examining their disagreement. I agree with the book that the third party acts as a quasi arbitrator to the dispute. The pre-caucus affords the parties to the dispute an opportunity to vent their emotions, discover the blind spots and increase their commitment to resolving the dispute. The individuals at this stage will learn how to listen to each other, and understand the issues of confidentiality to the mediation process. I have learned that empathic listening is an essential skill to effective mediation process since it encompasses attentive listening, asking questions about the mediation process as well as suggesting solutions to the dispute. The diagnostic stage of effective listening motivates the parties to speak without feelings of fear of being judged due to self-understanding and confidence.
I personally believe that the opening statement of the mediation process is aimed at ensuring confidentiality to the negotiations and setting the rules of engagement. The education phase provides an ample opportunity for all the parties to share their perspectives on the dispute and relive any negative emotions. The parties should aim at building cordial and close working relationships at this stage. The options generation phase entails brainstorming on all possible alternatives for resolving the conflict. ...Download file to see next pagesRead More
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