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This forms the revenue-generating function of any business and thus based on five critical strategies such as speed, flexibility, dependability, quality and cost. All operations activities are carried out based on these strategies. In order to continuously enhance effectiveness of these strategies, various technology services are employed in operations management through advanced information technology and information service (IT/IS) systems. This report evaluates application of IT/IS in various operations activities and their impact on its core strategies. 2. Operations management and strategic objectives: The entire operations/production process is accomplished using resources such as money, raw material, equipment, manpower and finance. These inputs are processed in specific manner through a sequence of preplanned activities in order to produce desired outputs, which can be in the form of completed parts, products, chemicals, service to customers, completed paperwork etc. Operations strategy controls the strategic position of the firm, and is aligned to the overall corporate strategy. This alignment is to ensure all policies and plans reinforce organizational effectiveness and aid in optimum production of goods and services. For example, Toyota’s operations strategy includes designing, assembling and marketing the finished products, but procures the rest from other suppliers (Feist et al, 1999). This strategy is aligned to its corporate strategy of producing defect-free products, in less time and occupy largest market share. In general, operations strategy involves decisions related to design of the process of production or service providing as well as facilities and/or infrastructure needed to support the process. To achieve such tough and complicated objectives, organizations make optimum usage of advanced information and technological services. The IT services form a part of their tactical planning approaches, which also include capital, human resources, technology, facilities; staffing and scheduling methodologies to achieve target productions; sales and service operations; inventory management of supplies and delivered goods etc. In addition, short-term operations planning activities such as capacity, quality control, inventory, manpower etc also require IT services for effective operations. 3. Practical applications of IT for objective achievement: The three major components of corporate strategy in any business include operations effectiveness, customer management and production process and innovation (Chase 2006). Information Technology (IT) provides strong platform to convert, store, protect, process, transfer and recover information related to operations, customer and production processes. IT and its systems are used in all operations management processes such as capacity planning, inventory control and management, quality control, human resources management, etc. All business processes such as taking orders from customers, handling returns, manufacturing, marketing, delivery of end products also require IT systems. IT finds effective application in all customer management activities such as evaluation of customer feedback, customer satisfaction, customer expectations etc. Application of IT for innovation in operations and production management is mainly through research and development activities. According to Slack et al. (2004) the main objectives of operations manage
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The hospital offers approximately 1,000 beds for the patients and is recognised as one of the most advanced hospital in the Middle East. Being one of the largest hospitals in the whole city, the hospital has staff from different parts of the world. The strength of the staff at the hospital is approximately 3,500 to 4,000 personnel (IHR, 2012).
J. Heinz Co 14 2.1.1 Definition of Lean Production 14 2.1.2 H. J. Heinz Co’s Lean Production 18 2.2 Analysis of H. J. Heinz Co’s Value Chain 27 2.2.1 Waste Management 28 2.2.2 Recommendation 35 2.3 Impact & Justification of Recommendations 39 2.3.1 Impact on H.
Functions in operations management 9 3.1 Capacity planning 9 3.2 Supply chain management and inventory control 9 3.3 Quality 10 3.4 Human resources management 11 4. Gains and drawbacks in operations management 11 4.1 Recommendations 12 5. Summary and conclusions 13 References and Bibliography Appendices Abbreviations HRM: Human Resources Management JIT: Just in time OM: Operations Management SCM: Supply Chain Management TQM: Total Quality Management.
The objective of operation management is the proactive measure for overseeing, designing, and redesigning business operations, in which, the movement of airport resources are accounted for accordingly. The assessment of how Heathrow Airport Process Technology within an Heathrow Airport organization that correlates to a strong Heathrow Airport organization that satisfies the customers in all channel of the operation.
By comparing them, their style and operations, we can see that M&S falls way behind. M&S failed to develop and keep up with the fast pace changes in design and in production to cater to the immediate needs of its consumers. Sticking to the traditional value chain operations, M&S makes its initial production planning including cloth specification one year before the coming year season.
It incorporated developments to facilitate sales in that it launched its own credit card; implemented a state-of-the-art data recovery system; eliminated manual audit; and initiated sales via direct mail and later via web sites. Despite all these efforts, sales dropped steadily that by the end of 1999 and by early 2000 the company was downsizing.
This document is planned to help individuals who prepare business forecasts as well as those who appraisal the forecasts. Application of the methods contained in this report will assist to promote constancy in the growth of aviation forecasts. Preparers of business forecasts differ in their deepness of understanding and knowledge regarding forecasting and logical procedures as well as in their level of skill.
tomizing the product, modularizing it, outsourcing components and using tools like POS terminals that allow the customer to design his/her own service. Technology can also be used to enhance the service process. To expand the outreach of the hotels and restaurants and to cater
It has four different floors and each floor is dedicated to certain types of businesses. The ground floor has a restaurant and electronic shops. Just outside the shopping mall is a parking lot for about 80 to 100 cars. An extra parking lot is