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ECN 212 - Essay Example

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Outsourcing Name University One cannot help but wonder why in these struggling times companies export jobs outside the US when there are workers available in the US who can do the job. It can be added that retaining jobs in the US would tremendously reduce its unemployment rate and help fast track the recovery of the ailing economy…
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ECN 212
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ECN 212

Download file to see previous pages... Outsourcing transfers jobs and/or assets to an external third party, foreign or domestic.” (Burton, 2013 p. 37). For example, a company may outsource a certain department which would be more expensive for them to set up than to outsource to a third party located outside of the United States. The most common example for this is the customer service department of credit card companies where calls are instead routed to a third party outsourced by the company. We can cite Capital One outsourcing its customer service department to companies like Accenture which already has the learning curve and capability to perform this function. This saves the company time, resources and effort of setting up its own call center and instead rely on the value of service delivery provided by its outsource partner. Outsourcing however is not only confined to customer service. It is also pervasive in the manufacturing sector which is evident in China whereby many products sold in the US are manufactured in China. This phenomenon is due to the availability of low wage workers in China not to mention its relatively relaxed labor laws. In addition, China has almost an “unlimited availability of resources, significant labor cost reductions, fewer government regulations, lower taxes and huge profits” (Burton, 2013 p. 34) which explains why there is an exodus of manufacturing plant to China. This kind of business set up allows companies to focus on their core businesses without being distracted by an operation that can be done better by an outsource company. In sum, the company benefits “velocity improvement, quality improvement, cost reduction, resource and logistics optimization, eliminating waste, reducing global supply chain complexity and risk, and improving the overall customer experience” (Burton, 2013 p. 34). While there are a myriad benefits in outsourcing, cost plays a major factor among companies to outsource jobs outside of US. The reduction in cost is so significant that companies will even tolerate a slight deviation from the ideal standard of service delivery. For example, in the call centers outsourced to Philippines and India, the job requires utmost proficiency in the English language since the work requires direct interaction with the respective company’s customers who are located in the US. Since most of the agents are not native speakers, it is understandable that there is a gap among non-native speakers in their communication skills. This deficiency however is offset by the savings in cost (Lockwood, 2012). Outsourcing has an effect on wages. It will invariably pull down the wages in the home country because workers will have to compete with their counterparts in the outsourced countries who could do or almost do the same job at a significantly lower cost. The law of supply and demand states that price of wages will generally fall down if there is a competition that could provide the same work at a lower cost. On the other hand, the reverse will happen in the outsourced country in terms of wages. Wages in outsourced countries are generally so low that even if they are contracted at a price considered as low in the contracting countries, the wages given are still considered to be high. As such, it will have a pull effect of increasing wages in outsourcing industry. In the long run, higher wages will mean ...Download file to see next pagesRead More
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