Emotions And Conflict - Assignment Example

In addition, he makes a personal attack on Denise which might not be justified. He displays an ability to appropriate to the problem, a quality that in my opinion is needed when launching a new project, especially when evaluating the project effectiveness and making decisions on necessary changes. It is clear from the way Jane opens the meeting that she fosters a supportive organizational climate. This means that she will be more problem-oriented than controlling and will, therefore, most likely attempt collaboration when dealing with conflict.

 Denise suppresses her opinion and personal goals. This is emphasized by the obvious anger and frustration that had to have been present for a while, ut had not been expressed. She classically reduced the upward flow of information, as she should have informed Jane of the conflict issues by this time. She employs conflict avoidance and when put under pressure, resorts to conflict maintenance by trying to focus attention on the other issues of the new project. John is employing conflict escalation, as he alludes to unvoiced and unresolved past issues.

He also applies an evaluative label to Denise by saying that she “wwon'tconfront things openly”. This personal attach is sure to solicit a negative emotional and possibly behavioural response from Denise. It is not clear how the organization handles and values dissent, which would impact on how Jane decides to approach this conflict situation. It would be wise for Jane to make a decision prior to seeing either Denise or John, as their input would be self-serving and not conducive to a productive solution.

It is very important though that the message she conveys during the private meetings correspond with the public meetings. Failure to do so will lead to her being perceived as deceptive and counteract loyalty, as information distortion and strategic ambiguity will be perceived.