Nobody downloaded yet

McDonalds Trouble-shooting Report - Book Report/Review Example

Comments (0) Cite this document
Summary
Date Assignment 3 Trouble-shooting Report 1. What one did and what were the observations. One observed a nearby McDonald’s fast food restaurant to accomplish the defined objectives of the task, to wit: (a) to provide a comprehensive description of the premises, both inside and out; (b) to determine how long it usually takes to receive one’s meal from the time it was ordered; and (c) to provide a thorough description of the service and the food…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER99% of users find it useful
McDonalds Trouble-shooting Report
Read TextPreview

Extract of sample "McDonalds Trouble-shooting Report"

Download file to see previous pages The playroom section, consistently filled with children, is likewise clean as the children’s shoes were kept out from the section and separate shoe rack was allotted for containing the children’s footwear while playing. However, one observed that while the tables and chairs were regularly cleaned, especially after every time those customers leave their dining area, the playroom section was not frequently cleaned as often due to the presence of playing children. Also, since the customers expect cleaning of the dining area (tables, chairs and floors) to be immediately done after customers dined, one could not help to determine and observe the way that cleaning accessories were likewise regularly rinsed, washed or replaced, as needed. Also, it was awkward for personnel assigned to do the mopping of the floor to confine their mopping to the dining area that was just vacated, since tables and chairs are apparently close to each other. Sometimes, one feels that their regular cleaning could disadvantage nearby customers who are having their meals. Also, the restroom needs to be cleaned more in terms of ensuring that it is immaculately in pristine condition. Due to the enormity of the clients going in and out, the cleaning staff could not respond to cleaning the restroom more frequently, as needed. b. Length of Time to Receive Ordered Meals The length of time I received my order from the time it was taken, up to the time it was served was approximately five minutes. However, there were times when the front clerk would indicate that for a particular meal, for example, Fillet O Fish meal, they would not approximately 10 minutes to prepare and the front clerk would ask if the customer would be willing to wait. As I sat on my table observing, I heard one customer who asked for a Fillet O Fish meal and was told that the meal would be prepared in 10 minutes and if the customer is willing to wait. When there was a positive reply, I timed the incident and found out that they were consistent with their word and that the order arrived within the 10 minute period. However, some customers, who were seated when I arrived, seemed to be anxious that the ordered meal has not arrived. She ordered a Big Mac Meal. Apparently, I overheard that the order was five minutes late. c. Description of the Service and the Food One actually observed that McDonald’s food and service seemed to be declining in quality over the years. There were instances when, during observation, customers indicate that they ordered a Sprite and a Coke was given, instead. Or one customer ordered Hot Chocolate and was given Brewed Coffee. These could be honest human error but still, it reflects that the quality of customer service is not focused and thereby results to customer dissatisfaction. 2. Violations of Policy Under violations of policy, one observed that the servers were not consistent in wearing protective hair nets to ensure that strands of hair would not fall off. Further, due to regular changes in temporary staff manning different responsibilities, one observed that some personnel have not been duly trained and prepared to do their jobs. Newly recruited and placed front clerks make frequent mistakes in punching the right order in their ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“McDonalds Trouble-shooting Report Book /Review Example | Topics and Well Written Essays - 1500 words”, n.d.)
McDonalds Trouble-shooting Report Book /Review Example | Topics and Well Written Essays - 1500 words. Retrieved from https://studentshare.org/journalism-communication/1444824-letters
(McDonalds Trouble-Shooting Report Book /Review Example | Topics and Well Written Essays - 1500 Words)
McDonalds Trouble-Shooting Report Book /Review Example | Topics and Well Written Essays - 1500 Words. https://studentshare.org/journalism-communication/1444824-letters.
“McDonalds Trouble-Shooting Report Book /Review Example | Topics and Well Written Essays - 1500 Words”, n.d. https://studentshare.org/journalism-communication/1444824-letters.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF McDonalds Trouble-shooting Report

Mcdonalds

...? MCDONALD’S IN INDIA Evolution of McDonald’s: Growth in the Indian Market Introduction Through TV advertisements, viral campaigns, print media and in-store promotions, the marketing campaigns of McDonald’s in its Indian market aims at promoting its products and services within this unique market. The company which entered the Indian market in 1996 has since evolved within the market with its products and services demonstrating an increasing market share. Nonetheless the company is subject to political, economic, social and technological forces within the Indian business environment which shapes the direction of its growth. However, the real problem which the company is facing in India is...
16 Pages(4000 words)Essay

McDonalds

...McDonald’s Made-for-You System Video Summary McDonald’s Global Restaurant has been in business since 1954. McDonald has aloyal following because of its philosophy of quality, services, cleanliness and value. Its brand identity stands out among the rest in the world. The company’s global success has, for many years, been based on its fast and friendly service. Its kitchen was the best and fastest growing in business. In the late 1980s, the business started changing, not even its successful system could handle the challenges. People started being more dynamic, always on the road, changing customer taste and complex menus affected McDonalds’ ability to consistently deliver...
4 Pages(1000 words)Essay

Mcdonalds

...the expenditure. 64. Measurement and reporting of current assets Ans. Current assets are various liquid assets of an organization and is used in the calculation of working capital cycle of a company. It comprises of raw material, stock in process, finished goods and receivables all of which form part of the working capital requirement. It is reported on the assets side of a balance sheet and is a measure of how the short term funds of the organization are used. 65. Measurement and reporting of fixed assets Ans. Fixed assets are acquired by utilizing the long-term funds of an organization. The term would mean all assets fixed to the ground would be shown here like land and building,...
19 Pages(4750 words)Scholarship Essay

McDonalds

...McDonald's Company Background McDonald's Corp, established in 1955 as McDonald's System Inc, is the largest fast food operator in the world, with over 30,000 restaurants in 120 countries. The company offered shares to the public in 1965. Of the company's over 30,000 outlets worldwide, approximately 45% are located in the US. The company's signature product, the Big Mac, was launched in 1968, and began the strategic move towards menu standardization that has marked the history of success at McDonald's. Although the company began as strictly a hamburger chain, McDonald's took its first step towards menu diversification with the 1964 launch of the...
9 Pages(2250 words)Essay

Trouble Shooting

...OBJECTIVE TO SIGNIFY THE RELEVANCE AND HIGHLIGHTS OF THE TROUBLESHOOTING, AND SOURCES THAT CAN PLAY VITAL ROLE IN THIS RESPECT. LEARNING GUIDE GUIDE THAT HIGHLIGHTS THE ROLE OF PEOPLE, BOOKS AND WEBPAGES IN CONDUCTING TROUBLESHOOTING OPERATIONS. TROUBLE SHOOTING RESOURCES Trouble shooting is the manner of rectifying problems related to physical, electronic parameter or conduct. The manner of first evaluating the source of a problem, and then applying feasible means of repairing those is the essence of trouble shooting. The course of trouble shooting is applied in systemic manner, such that all the...
6 Pages(1500 words)Essay

Shooting dad

...Your Shooting Dad Shooting Dad is an essay by Sarah Vowell reflecting her relationship with her father. It starts by painting a contrasting picture of personalities of her and her father. The beginning of the essays connotes the author’s less than warm relationship with her father. It gives also lends the reader a rather antagonistic opinion of her father. All of this changes at the end of the essay when the author realizes that she and her father, although not believing the same philosophies in life (she’s a Democrat; dad’s Republican), is basically the same person. This leaves the author to conclude that even with the differences between the two of them, she loves her father unconditionally. Vowell is...
1 Pages(250 words)Essay

McDonalds

...McDonalds The value chain, resources and capabilities through McDonalds Value Chain The firm’s infrastructurehas its strengths and weaknesses. Some of the strengths include the company’s easy recognition of the brand, it is the number one retail, fast food industry, it has best leadership in place, its financial strength is great, and it has intellectual property. The weaknesses include lawsuits, the companies’ image and culture insensitivity. The inbound logistics have their weaknesses and strengths as well. The strengths include the stable economies to scale, they posses and their ability to deliver orders just in time and at the same time, their packaging is sustainable. They use renewable resources...
2 Pages(500 words)Essay

Trouble-shooting for social media

...Trouble-Shooting For Social Media McDonald has been on the spotlight for failing in their social media marketing strategies. The hashtag they presented to their customers to share their inspiring stories #McDStories about their experiences in McDonald restaurants failed to deliver the intended purpose as their customers run the worse stories ranging from employees relations, type 2 diabetes, honor stores, obesity, objects they found on their foods and even stomach pains after eating their foodstuffs. The McDonald restaurants should develop a social media policy with guidelines of account maintenance, what to post, when to post and how often. This will...
1 Pages(250 words)Research Paper

McDonalds

...Unit.38: Business and the Economic Environment Selected Business: P1. Explain the effects, of changes in the economic environment on a selected business. The economic atmosphere surrounding any business always plays an essential role in defining the success or failure of a business. Generally economic factors can be divided into two parts namely Macroeconomic and Microeconomic factors. Macroeconomic factors used to have a significant role in controlling the performance of any business Unit. If the interest rates are on the higher side, the borrowing money in order to expand the business may not be possible for smaller business units. For bigger companies like McDonalds it is also a problem as they have to rely on their own profit... the...
16 Pages(4000 words)Coursework

McDonalds

...McDonalds McDonald’s Innovation Strategy McDonals recently discovered the importance of understanding and satisfying the lifestyles and needs of its esteemed customers. The reality of more individuals coming to terms with the need to live a healthy life, has forced fast food stores to come up with strategies that promote a stable and healthy lifestyle. As a result, McDonalds came up with promoting new items on their menu that are customized to the habits and preferences of local customers (Barnes, 2007). The main drivers for McDonalds to develop new product menus were learning the need to meet the dynamic needs of their customers. The changing trends campaigning for a...
5 Pages(1250 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Book Report/Review on topic McDonalds Trouble-shooting Report for FREE!

Contact Us