The Benefits of Information Technology Infrastructure Library Service Lifecycle to a Service - Essay Example

Students Name: Instructor’s Name Course Code Name: Date of Submission: Describe the benefits to an organization of applying the IT Service Lifecycle to a proposed new IT Service. Introduction IT service lifecycle describes IT life from Planning and optimizing the IT service to aside with the business plans through design and the delivery of IT service, to its ongoing operation and support (IT Service life care 2008) ITIL HISTORY The ITIL was first innovated by UK Office Government Commerce since that time it as grew larger by now it has got a lot of publications websites and organizations. ITIL is the most widely accepted approach to IT service management around the in the world. ITIL offers a consistent part of best practice (Best management 2013) drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it functions, at its state of a stable development. Data world 2013 most excellent put into practice, footed on specialist counsel and input from ITIL users is both current and practical, combining the latest thinking with sound common sense guidance. (Data world 2013) ITIL itself is no longer owned by the OGC. The ownership since 2013 has been a joint partnership between the outsourcing organization Capita and the OGC. This organization is named Axelos. The Axelos web site describes itself as the following: ITIL Adaption ITIL has strongholds at the countries in Europe and is concentrate more in the government sector. Adoption is growing in Australia. (Challenges of adopting process improvement 2005) Recent surveys and case studies have reported an upsurge in awareness and adoption of ITIL and CobiT (Casson, 2005; Deloitte, 2003; Hochstein, Tamm, & Brenner, 2005; Nerney, 2003; Niessink & van Vliet, 1998; Violino, 2005). (ITIL Impact 2005) In 2003, Standards Australia became the first standards body in the world to publish national guidelines on corporate governance. In May 2005, another Australian world-first was achieved with the launch of AS 8015, a new governance standard for information and communication technology (ICT) (Standards Australia, 2005). This standard complements the release in July 2004 of AS 8018 ICT service management which is based on the British Standard BS 15000 (ITIL) (Standards Australia, 2004a, 2004b, 2005) ITIL has also been used as the basis for a number of vendor offerings, including HP’s IT Service Management Reference Model (ITSM), Microsoft’s Operations Framework (MOF), and IBM’s Systems Management Solution Lifecycle (SMSL) (Barton, 2004). The rate in which ITIL IS being adopted The first question relates to the need for ITIL adoption and its adoption rate. The demonstrated increased usage of ITIL may reflect a need or perceived value to those organizations adopting this best practice methodology framework... U.S. companies who have adopted ITIL include Caterpillar, Procter & Gamble, Federal Express, Manulife Financial, Sprint, and Cox Communications (JF Persinger 2011) ‎ Forrester report indicated that approximately one-third of $1 billion-plus companies have considered an ITIL implementation, while approximately 13% have already begun deployment (Mendel, Garbani, Østergaard, & Van Veen, 2004). ITIL is probably the most prevalent best practice methodology for information technology, though others do exist (Curtis et al 2005). There are other more two related methodology framework that are also gaining wide acceptance are COBIT and ISO/IEC 27002 (formerly ISO/IEC 17799), frequently in concert with ITIL implementations. Violino (2005) suggested companies are benefiting through multiple framework implementations. Those companies implementing one or more models experienced cost reductions, higher revenue, increased customer satisfaction, and greater employee productivity. (Economics, 2005; Kidman, 2003) According to Violino, ITIL is being used 26% of the time when IT organizations implement technology standards. Curtis, Colville, Haight, and Brittain (2005) suggested that ITIL is also being considered in tandem with related frameworks such as ISO 9000, Six Sigma, COBIT or CMM. ITIL is now being implemented within the United States after gaining acceptance in Europe (Computer Economics, 2005; Kidman, 2003). ITIL is proofed and used worldwide ITIL cut across concepts and within accordance with set of practices that it ensures it meets market demand for the purpose of improvement. Firms around the world have shown that adapt ITIL to their business needs, ITIL is flexible and adaptable, organization of sizes can put in practice parts of ITIL to ensure the business gets it goals in stages. It undertakes. Using ITIL works in practice as its adoption provides individuals and organizations the confidence for action. (ConnectSphere 2015) the provider ITIL achievement is associated education, training and qualification schemes. (Connect Sphere 2015) conveying the service effectively relay on personnel involved in service management having the appropriate education, training, skills and experience. (Connect Sphere 2015) Satisfied the Customer and Improves the Relationship The structure of ITIL helps everybody to diverge their minds on the needs of the consumer and what the user have experience rather putting too much focus on the side of technology issues, if the firm increase the firm customer relationship it will led to better by creating trust and love of the service hence fostering the relationship, of the customer to the organization which brings more customers to the company. Provides reliable and quality service The services provided by the firms will be reliable as the ITIL will work probably with minimum break down hence customers will relay on the service, the firm also will be able to meet their services as it will produce quality service hence attracting more customers, also marketing the image of the business to the outside world. Optimization of service release transversely the supply chain ITIL offers significant opportunities for simplification and standardization across trading partners. (Connect Sphere 2015) ITIL gives and models that help service providers to work effectively at the business hence enhanced good business decisions on investment opportunities, cost optimization, management of risks and priorities for development. (Connect Sphere 2015)   (Connect Sphere 2015)   Viable Benefit during Value Making and Agile Change By adopting ITIL service organization will centre on conveying value to the customer and quickly adopt change for the business and IT. (Connect Sphere 2015) describing and overseeing the customer and service portfolios enables successful business transformation and growth with an increased competitive advantage. (Connect Sphere 2015) Business achieves more IT services which align better with business priorities plus the goals, hence the business gains more in terms of its strategic objectives if they implement the ITIL on the business Known and manageable IT costs, ensuring the business better plans its finances the organization will be set the cost of goods and services in the firm by closes monitoring the activities of the organization Increased business productivity, The ITIL will see the increase of service provided hence there is quick services being offered by the organization hence the productivity shots up. Incident management According ITIL nomenclature, an ‘incident’ is described as an unplanned interruption to an IT service or fall in the quality of an IT service. It can also be a failure of a CI (configuration item) that has not yet made any impact on an IT service. (ITIL service operation 2015) The Incident management process is responsible for managing the lifecycle of all incidents. (ITIL service operation 2015) the incidents could be mentioned from big volume of sources such as technical staff or by third-party suppliers and partners. Main aim of the incident management is to restore normal service operation as soon as possible and mitigate the negative impact on business operations thus making  sure that agreed service levels of quality are met. (ITIL service operation 2015) Problem management Problem management aims to manage the lifecycle of all the problems, starting from identification then moving towards investigation, documentation and eventually the removal. (ITIL service operation 2015) Problem management tries to mitigate the adverse impact of problems and incidents on the organization which are brought by underlying errors within the IT infrastructure, Management proactively works towards the prevention of recurrence of incidents related to these errors. (ITIL service operation 2015) goes to the root cause of incidents. (ITIL service operation 2015) Communicates and documents the known errors and then starts the initiative for actions to improve or rectify the situation. (ITIL service operation 2015) Access management Access management is a process which is used for granting the access to users to make use of data, IT Services or other Assets. (ITIL service operation 2015) Access Management works for the protection of Confidentiality and Availability of Assets, (ITIL service operation 2015) this can be achieved by making sure that only authorized Users can access Assets (ITIL service operation 2015) Request fulfillment the process for managing Service Requests is known as Request Fulfillment Process, (ITIL service operation 2015) which mostly they experience minimum risks which they can be processed via the Service Desk. (ITIL service operation 2015) Reference ITIL Service Operational and Its Importance’s Available from http://www.simplilearn.com (2015) ITIL Impact Available from www.researchgate.net (2005) Cater steel .a, Tan.G, Toleman.M Challenges of adopting process improvement Data World. Available from http://www.dataworld.com Persinger JF Federal Expree, Manulife, Sprint and cox Communication (2011) Read More