Global Support Desk and Sarbanes Oxley Act - Case Study Example

Global Support Desk and Sarbanes Oxley Act (SOX) Task Global Support Desk For an efficient assessment of the Global Support Desk with respect to a corporate website of a mobile company, I have chosen the Vodafone. This comprehensive research presents a detailed analysis of the principles of an excellent website design and also states that how Global Support Desk can utilize certain website design techniques and procedures to ensure an effective support. The business of the Vodafone company is basically done on the principles defined by the British multinational mobile network operator that is global mobile communication Group whose main headquarter is located in Newbury, England. At present Vodafone is doing a huge business in mobile telecommunication across the world. By having a look on the Vodafone’s website for sake of evaluating main principles of good website design, we can observe that the website of Vodafone is efficiently designed on the high principles of website designing. Vodafone company website is an example demonstrating almost all good features of an effective website design. This website is definitely presenting effective information, usability of connects, enhanced and easy-to-use interface, fairly easy and speedy navigation throughout the website, improved font styles for a good website design, better position of business and the prime factor is the consistency of website contents. Ultimately, we can definitely say that this website is displaying and fulfilling all the main characteristics of an effective website design (TutsPlus; Dix, Finlay and Abowd). Considering the assessment of the Global Support Desk: we can say that this business website has provided the best and an effective support regarding the multinational business. Better business support and effective customer satisfaction is the key factor for Global Support Desk business. The design of Vodafone business from the perspective of Global Support Desk is comprehensive and proposed for worldwide guidance for all of the Vodafone business customers. This Vodafone website provides you the facility to search relevant information but if you cannot be able to search what you are looking for on its website, then Vodafone business local support sites are designed for this purpose and you should visit these support sites, but you will have to select your country and Vodafone business region from the main page. An example of Global Support Desk provided by the Vodafone business is shown in the image given below: Figure 1- Vodafone Global Support Desk Source-[http://www.business.vodafone.com/site/bus/public/enuk/home/p_local_support.jsp] Having a close look on the above webpage, we can assess and formulate local solutions and can definitely have a better and useful support of the Global Support Desk. In this situation, this feature also provides an enhanced service of mobile phone account from the above mentioned Global Support Desk. This website of mobile business is offering better customer support and sophistication because its web based system design is quite comprehensive. Task 2 Sarbanes Oxley Act (SOX) It is an admitted fact that Global support desk is capturing the American market. It is considered as a main business standard in the world and has gained so popularity that mostly business corporations have put it to practice and also adopted it till now. In this scenario, most of the corporate are generally offering better customer support and business management. The Sarbanes Oxley Act (SOX) is based on the Investor Protection Act, Public Company Accounting Reform and Corporate as well as Auditing Accountability and Responsibility Act. United States federal law established this Act on July 30, 2002. Currently this Act is offering a better support to all U.S. public corporation boards, public and management accounting companies. This Act has 11 titles or sections and comprises lots of corporate board responsibilities to criminal penalties and also stresses the Securities and Exchange Commission (SEC) to apply judgment on requirements to be obeyed by the new law (FindLaw). According to some sections in this Act, the new corporation or business that is offering the global support desk needs to be very cautious about managing customers and then offering their basic rights to them. Additionally, a business or corporation that is going to set up a global support desk must have to follow almost all the sections of Sarbanes Oxley Act (SOX) but some of the key sections (as I have observed) are more crucial. According to the Section – III which is about “Better Financial Disclosures”, in this scenario the business is rather allowed to reveal all the business and customer related information to its clients. In addition, they are not allowed to hide financial details from their clients. The Section – IV describes the “Corporate Responsibilities”. According to this Section, the business is required to comply with all corporate responsibilities regarding the fulfillment of customer’s needs. The Section – VII is about the provision of “Studies and Reports”. As per this Section, customers are fully allowed to have the ability to take the information about their corporation. On the other hand, the corporation is also free to offer all the required business information to their customers. For considering a business on web based and mobile technology White Collar Crime has been observed at a great expense. The Section – IX of the Sarbanes Oxley Act (SOX) highlights the establishment of the “Penalty improvement against the White Collar Crime”. For any technology based business the corporation is capable of establishing the punishments. The corporation establishment with Global support desk facility business is required to comply with the Section –XI which is about the “Corporate Fraud Accountability”. Consider a business at the American marketplace and set up of Global support desk business needs to strictly apply and obey the Sarbanes Oxley Act (SOX). Through a comprehensive research I have summarized some important Sections of the Sarbanes Oxley Act which are typically lined to the business having Global support desk or going to establish it effectively (FindLaw). Sarbanes Oxley Act is broadly accepted and nearly all the Global businesses have incorporated this Act just because of their American basis. The business done at City of London is also influenced by this Act. This was happened just due to the presence of large American business at City of London. The realistic and biggest examples that I have observed are the Intel, Dell, Wal-Mart, etc. Because of the existence of these businesses at London, the general business practice has significantly changed. In this regard the key business development or enhancement is extensively offering better customer support and an effective business handling. The Act of Sarbanes Oxley has brought numerous services, opportunities, and facilities to business areas which have never ever been seen. The main influence of Sarbanes Oxley Act appears as the visibility of the business operations and dealings. Now customers can have a steady look on the business working and he/she can also apply checks on the business working and support. The establishment of punishments and Sections against most of the technology based or white collar crimes have been captured and penalized (FindLaw; NarrowCast Group, LLC). Bibliography Dix, Alan, et al. Human-Computer Interaction. Hillsdale: Prentice Hall, 1998. FindLaw. "One Hundred Seventh Congress of the United States of America." 2002. 01 August 2010 . NarrowCast Group, LLC. Listing in London to Avoid Sarbanes-Oxley Costs and Requirements. 09 August 2006. 01 August 2010 . TutsPlus. "9 Essential Principles for Good Web Design." 17 December 2010. 01 August 2010 . Read More