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Service Add-On Proposed by the Vendor - Essay Example

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This paper "Service Add-On Proposed by the Vendor" focuses on the fact that it is being written to inform about the details on the software add-on proposed by the vendor. It will basically outline how any kind of decision regarding this software add-on will affect the organization. …
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Service Add-On Proposed by the Vendor
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Download file to see previous pages This memorandum will aid us in planning the project.

Before we move on to deciding the effect of the decision suggested by the vendor, I would like to outline the details regarding this add-on software that was proposed to us. This software will enhance our billing service further by integrating our existing customer service system with the billing system’s customer service functions. This integration will allow work to become faster and more efficient. The information stored and retrieved from this new system would be standardized. This will allow the same information in the same format to be available for all the employees in the billing department and the customer service department. The vendor has asked us if we are interested in the complete integration of the customer service system with the billing system’s customer service functions or if not completely, maybe integrating the customer database with the billing services to a certain extent. The installation cost of this add-on is estimated to be $45,000. This amount is the extra that we will have to pay in addition to the project costs without the add-on. In addition to this, if we accept this proposal, the completion of this project will take another four weeks. After all these points were put forward by the vendor, I was asked by you to critically analyze the possible effects of accepting or rejecting this proposal. I believe that this is a very sensible approach to analyze a situation like this one because this will allow us to be familiar with all sorts of influences as a result of our decision. It will also help us in developing safety measures that will protect our project from the possible negative influences
This memorandum will outline all the effects one by one. There are many things that need to be considered regarding the acceptance or rejection of the software add-on proposed by the vendor beside the additional cost involved and the time that it will take to complete.  ...Download file to see next pagesRead More
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