UMUC Haircut Scheduling Process - Essay Example

1

These are facts that uniquely identify a customer. Primary keys.

Customer’s phone number.

Last name of the customer

The system scans customers’ records in the database using primary keys.

Prompts users if a new customer’s information should be added to the database.

Previous customers are reminded of UMUC haircut services as they wait for scheduling 

Display whether a customer has made a previous visit to UMUC's haircut.

List of haircut styles offered UMUC haircut.

New haircut styles services as a result of competitive advantage.

2

The data of a new customer is entered as a new record into the system. This includes the primary key and information that characterizes the client.

New customer’s last name and phone number.

Information that will uniquely identify the new customer in the future is added to the database.

Displaying an information window showing the system user whether the customer has been successfully included in the UMUC haircut customers’ database.

Dialog box where the customer’s records are to be entered.

An updated list of all customers served by UMUC haircut.

Information window on whether the recording process was successful.

3

Haircut style services that the customer requires.

Matching customers' requirements to the available services offered by UMUC haircut.

Retrieve full information on the haircut service and display it in an information window.   

Cost and time to be spent on the customer's preferred haircut service.

Display stylists who offer the particular service.

4

Desired time of the customer.

Establishing the next available stylist to attend to the client at the desired time.

The information window displays a list of an available stylists at this desired time.

Display next time a stylist will be available if all are busy.

5

Information of the client and stylist.

The primary key of the customer and stylist.

Employee availability code.

Assignment of the customer to an employee. The customer’s primary key is assigned to the employee’s primary key. 

An appointment is scheduled for the customer.

Information on the actual date and time for the service.

A notification message is sent to the employee showing a customer is in the ready queue.

6

Cash receipt information is entered into the system.

Cash receipt recorded in the system showing the service has been offered.

Information on the cost of the service is displayed on the cashier’s screen.

The customer advised on the payment process.

7

Customers’ feedback after the service.

Responses of the customers regarding the services are recorded in the system for later analysis.

An updated list of frequently asked questions.

Total time spent to offer services to the customer.

8

Type of service to be offered.

Time for offering the service.

Retrieving the full information of a particular service.

This includes the cost, duration of offering the service, and available stylists.

The total cost of the service and the expected time to be spent on the service.

An updated list of the most sorted or most preferred service.

      9

Customer’s preferred time.

Stylist availability time and request.

Time required for the service to be completed.

Employee schedule.

Check through all employees to establish their availability concerning the desired customers’ time.

Compute the total time and cost for the service.

Assign a customer to one and only one stylist.

List of all available employees at preferred customers’ time.

Information window showing the stylist who will attend to a customer and the time of the service.

10

Service offered.

Duration of the service.

Feedback from customers.

 Calculation of the total cost of the service offered.

Total amount to be paid by the customer.

Information on the feedback from customers is sent to employees who performed the service.

Completion of the service delivery and a report including the number of customers attended to.