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Running a Business on Smartphones - Case Study Example

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The paper "Running a Business on Smartphones" analyzes the ways that smartphones helped the companies become more profitable. The use of smartphones helped reduce the amount of time needed to solve an issue and serve a customer. The integration of smartphones helps speed up the purchase order…
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Running a Business on Smartphones
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Download file to see previous pages The companies are able to resolve customer issues with fewer processes, for example through the use of CPS, making the customers more satisfied. The use of the phones eased and cheapened the process of transactions, reducing unwanted costs. For example, Lloyd was able to cut the time used for data entry and dispatch, the fuel costs were cut by more than 30% and a reduction in unauthorized stops. In overall, the company was able to reduce its cost an estimated 100 million dollar profit in 2007.

Most employees feared their jobs were over with the implementation of the smartphones. The introduction of the phones could lead to a fewer workforce for the companies. For example, Lloyd reduced their staff from 100 to just 40; hence the employees were right to be scared of the implementation.
1. The management of the company should come up with a system that tries to blend the existing workforce and the new initiative rather than wiping out most of the staff. The system could work in such a way that the existing staff is retained for some period, like until their current contract expires.
The company could come up with an application that allows the customers an easy access to the company’s information rather than going through the internet by themselves. The application should be able to send daily updates to their customers about any changes.
The firm could use an application that can keep it updated on any market changes, weather conditions. The application could be linked to a central database, and when there are any changes in weather conditions, the information is relayed to all its employees. ...Download file to see next pagesRead More
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