Salesforcecom - ERP, CRM, Business Intelligence, and Intranet and Portal Development - Case Study Example

salesforce.com - community - ERP, CRM, Business Intelligence, and Intranet and Portal Development The core offerings of ABCSolutions are in ERP, CRM, Business Intelligence, and Intranet and Portal Development for various industry segments. XYZ Industries, a manufacturing concern based in Naperville seeks assistance from ABCSolutions with a one stop shop portal solution to connect their employees, suppliers and customers and one that is connected to their external facing web site as well as the various back end systems. The portal should be web, social and mobile enabled and should be built on the Salesforce.com Portal (Communities) cloud platform (Plunkett 121). The portal is provides employees with a one stop shop for all their policy, HR, content needs. Allow customers to be capable of login to their account place and observe their orders and consignment information, log cases for matters they are experiences, update their profile, converse in groups about the products. Allow suppliers to be capable to communicate and work together with the XYZ engineers and leaders at XYZ Industries around their orders; monitor the status of the orders (Kao 22). The blue print includes: Breakdown of the key necessities of each of the areas Customers: account login, attain shipment information, view orders, update profile, log compliments and feedbacks and converse in groups. Suppliers: connect with XYZ engineers, leaders, monitor order status, view payment details and monitor order movement. Employees: log in to assess HR, Policy and content needs (Kao 22). Breakdown of all the key components of the Solution Backend Technology, Front End Solution, Content Management, Security, Cloud infrastructure and how they fit into the general solution. System Diagram (High Level): Develop system diagram to demonstrate the key workings of the Architecture. ERP System: assess all of XYZ customers and forecast information is consolidated in the CRM resolution, so business owners can receive current forecasts and create reports automatically (Mall 178). In addition, through consolidation of this data, management can get a more international view of the issues driving real purchase decisions. CRM-Improved contact and rapid liberation of information will decrease the time essential to close even the principal of deals (Satzinger 208). Fast liberation of requested in sequence would consequence in the competitive benefit that may just push those explanation sales over the top (Mall 178). System Context Diagrams represent every external entity that may interrelate with a classification. Such an illustration pictures the organization at the middle, with no issues of its interior organization, bordered by all its interacting environments, systems, and activities (Mall 178). Fig. 1: System Context Diagrams for XYZ portal solution (Satzinger 208). Security Protocols: A security protocol is an abstract or tangible protocol that executes a security-oriented operation and applies cryptographic techniques, frequently as mechanism of cryptographic primordial. A protocol illustrates how the mechanism should be applied. In this portal, it is essential that data protection measures are put in place. Security protocol forms a series of operations that guarantee defense of data. Applied with a communications procedure, it provides secure liberation of data connecting two parties. The term usually denotes to a suite of mechanism that function in tandem. For instance, the 802.11i standard offers these functions for internet (Cokins 157). For the Web, secure socket layer (SSL) is widely applicable to provide encryption and authentication encryption in order to propel sensitive data such as credit card statistics to a vendor. Following are the main issues of a security protocol (Bella 55). 1) Access Control: Authenticates user distinctiveness. Authorizes access to precise resources based on authentic level and policies. 2) Key administration: generate, distribute and preserve the keys. 3) Encryption Algorithm: The cryptographic secret message combined with a variety of methods for encrypting the manuscript. 4) Message Integrity: guarantees that the encrypted information has not been tampered with (Cokins 157). Taxonomy: The taxonomy is the hierarchical dictionary with influence terms used at the final code. It is a browse-able link (Sambamurty 100). Taxonomy, an influential core module, provides the sites use of the managerial keywords recognized in additional systems as tags, categories, or metadata. It permits one to link, relate and categorize the website’s content. In Drupal, these expressions are collected within terms. The Taxonomy module permits one to generate, manage and use those vocabularies. New within Drupal 7 is the capability to put in taxonomy fields to terms and vocabularies. Taxonomy is the process of classifying contented (Tomlinson 22). It will come in practical for the whole lot from bill of fare and navigation system to view and show sections. Taxonomy can be applied in workflow, to modify distinct sections of the website with diverse terms or to display precise content based on taxonomy expressions. Though taxonomy can be applied in various manners, almost certainly the most important exercise of taxonomy in Drupal is to narrate content. Mock screen designs of the front end solution List of API’s for external connections Apply REST APIs to construct a custom client for admission web Portal: Spaces; for instance, an iPhone request that interrelates with spaces. REST APIs may give the easiest and fastest way to tailor the user interface and create custom mechanism. Consider applying data controls or inhabitant APIs to construct a tradition user interface for obtaining spaces (Rizzo 23). Apply data native or controls APIs to construct a custom portal or complex Framework submission. Based on customer and partner needs, extensive APIs with sample code, documentation and a sandbox to jump establish development. Keywords API: The Keywords API permits developers to obtain information concerning the keywords in a portal. This in sequence can be pertinent for content-related labor, search engine maximization, social media relations and more. Developers able to add or eliminate keywords from a portal. Settings API, Social Media API, Enterprise Events API (Rizzo 23) High Level Development Timeline and Project Plan (Grootenguis 65) Project: XYZ PORTAL SOLUTION                   Task # Activity/Task Assigned To Est. Hours Completion Target Date Actual Hours Remaining Hours Revised Estimate (Calculated Field) Variance (Calculated Field) Percent Complete (Calculated Field) Current Status Status Date   Project Totals     mm/dd/yy 0     0 0%     Initiation Phase                     1 Develop Project Charter       0   0 0 0%     2 Develop Level 1 Project Documentation & High-Level Estimate       0   0 0 0%     3         0   0 0 0%     Insert additional tasks above this row           Planning Phase                     5 Develop Detailed Project Requirements       0   0 0 0%     6 Develop other Level 2 Project Documentation       0   0 0 0%     7 Develop Testing & Training Plans, as required       0   0 0 0%     8 Develop Project Work Plan / Schedule       0   0 0 0%     9         0   0 0 0%       Insert additional tasks above this row             Execution & Control Phase                     11 Development Tasks       0   0 0 0%     12 Configuration Tasks       0   0 0 0%     13 Technical Tasks       0   0 0 0%     14 Testing Tasks       0   0 0 0%     15 Training Tasks       0   0 0 0%     16 Implementation Planning Tasks       0   0 0 0%     17 Assign Tasks       0   0 0 0%     18 Track Status / Update       0   0 0 0%     19 Resolve Issues       0   0 0 0%     20 Report Weekly Status       0   0 0 0%       Insert additional tasks above this row                     Closure Phase                     21 Obtain Project Acceptance       0   0 0 0%     22 Project Closeout Report       0   0 0 0%     23 Final Project Update       0   0 0 0%       Insert additional tasks above this row                       TOTALS   0   0 0 0 0 0%     (Grootenguis 65) Works Cited Bella, Giampaolo. Formal Correctness of Security Protocols. Berlin: Springer, 2007. Internet resource. Cokins, Gary. Activity-based Cost Management: An Executives Guide. New York: Wiley, 2001. Print. Grootenguis, David A. A Practical Guide to Project Management. San Jose: Writers Club Press, 2001. Print. Kao, Liz, Matt Kaufman, and Tom Wong. Salesforce.com for Dummies®. , 2014. Print. Mall, Rajib. Fundamentals of Software Engineering. New Delhi: PHI Learning, 2009. Print. Plunkett, Jack W. Plunketts E-Commerce & Internet Business Almanac 2009: The Only Comprehensive Guide to the E-Commerce & Internet Industry. Houston, Tex: Plunkett Research Ltd, 2009. Print. Rizzo, Thomas, Eli Robillard, and Rahul Soni. Professional Sharepoint 2010 Development, Second Edition. Indianapolis, Ind: John Wiley & Sons, 2012. Internet resource. Sambamurty, A V. S. S. Taxonomy of Angiosperms. New Delhi: I.K. International, 2005. Print. Satzinger, John W, Robert B. Jackson, and Stephen D. Burd. Systems Analysis and Design in a Changing World. Cambridge Mass: Course Technology, 2008. Print. Tomlinson, Todd, and John K. VanDyk. Pro Drupal 7 Development. Berkeley, Calif.: Apress, 2010. Print. Read More