Role of information Technology in the Implementation of Business Process Reengineering - Research Paper Example

The proper implementation refers to the fulfillment of the business objective by reorganizing the whole business system. The research study also revealed that the employees’ sustainability is directly related to the dependence of the new system. The new system, which has a high dependence on information technology resulted in highly successful firms in terms of employee satisfaction level. In addition to this, customer satisfaction level can also be improved with the help of proper implementation of business process reengineering.

     The research did not only highlight the satisfaction of employees the data analysis suggests that the overall business health improved. This improved business can be shown by comparing ‘before and after’ business performance. The overall performance of the company has proved to be much better than the performance evaluated before the implementation of the business process reengineering. Therefore, as per the data analysis conducted for the research work, the business reengineering process should be inculcated among all the Govt. Institutions of the UAE.