The Automatic Teller Machines - Essay Example

Human-computer Interaction (HCI) has to do with how human beings interact with computer systems. Many disciplines are involved with HCI including graphic design, psychology, ergonomics, engineering, and manyothersr,s. HCI iy a verea bvery generally refers to the user experiences of computer systems. Today, banks have incorporated the use of HCIs in their ATMS as well as in thei ATMs line banking platforms. HCI as a field of study can be complex since some of the HCIs are more complex than others really easy to use while others require advanced user capabilities (Norman, 1998).

There are a variety of factors that contribute to the customer sanction in online banking including the HCI design as well as demographics. Ultimately, the experience the users get when using the banking interface will determine whether or not they keep using the platform. Paperless banking is the in thing in the cunt generation. This is especially made possible by the use of internet banking in conjunction with ATMS. When ATMSA Testament scene, the question that arose was whether ATMS would eventually replace tellers.

With the onset of the internet and the subsequent internet banking, the attention seems to be shifting on how effective internet banking is in comparison to ATMS especially as far as user interaction is concerned.  The research aim of this study is to look at the human-computer interfaces available in online banking solutions as well as ATMS mobile banking with to compare contrast user experiences. Several articles and books will be reviewed in a bid to establish what scholars and experts say and what current and past research has established  Every time a user interacts with a computer system of any sort, he or she does that via a user interface.

There has been such a rapid growth in technology that computers are now used in almost every area of life including banking. Simply put, a computer system is usually an amalgamation of both software and hardware components which have a form of input devices that allow for input of data and instructions and they then give the user some feedback to the user either in soft or in hard copy.             Computers can be used directly which is normally the case when seating on a personal computer at home, but it is also possible to use computer systems that are embedded such that we only access the interface which uses technology to shield the system from us.