Software Requirements Specification - Term Paper Example

To address the problem PCI offers its clients a service that would allow clients to forward all their calls to them and PCI in turn would collect all the messages and forward them to employees that are on the road and away from their desk. These messages would usually be forwarded to their phones or pagers. Goals of the project The basic goal of the project is to ensure that the company’s clients’ businesses are not affected because their employees are on the road and important messages do not reach them.

The second goal of the project is to improve communication between employees of a business and the headquarters of the business to ensure that there is better coordination amongst them all. The final goal of the project is to help PCI improve their overall service and ensure that they retain their old customers and obtain new customers as well. Stakeholders of the project The company: One of the main stakeholders for the project is the company for which the system is being created. The company would also be the main user of the software that is going to be developed through this project.

The company’s name is PCI (Pivotal Communication Inc.). Clients: The second major stakeholders are the clients to whom PCI would provide its services to. These clients would be able to only get their desired service if the project being worked on is a success. Software Company and the development team: The software company that is responsible for developing the solution for the given issue have an equal share in this project. The software company tends to make a great deal of profit with the successful completion of this project.

Other stakeholders: The complete list of stakeholders can be viewed in the diagram below Users of the software: The main users of the system developed would be PCI’s agents. Agents are responsible for answering and handling all the transactions regarding a call or message that is supposed to be provided to a particular client. The second user of the system would be the clients that would interact with the system to manage messages and calls that they receive. Characteristics used to define users The users that have been identified above would be assessed in the following categories.

The categories would be helpful in identifying the correct functional and non-functional requirements of the project.