Career Development Plan, Job Analysis and Selection at Interclean - Case Study Example

Running Head: CAREER DEVELOPMENT PLAN Development Plan Name Human Resources Management Tutor Date Abstract InterClean and Enviro Tech has just merged and has changed its course of action. This organization has placed carefully positioned plans to meet the growing needs of customers leading to growth of the business. The company is evolving to streamline industrial cleaning by providing solutions to the industry needs. The company will determine if employee skills will enable an effective transition. Management describes strengths and weaknesses of the sales team, and identifies future staffing needs. Employee experience, educational level, and multicultural diversity will enable the company to bring out anticipated international standards. The article shows how cooperation and trust will benefit the company from the opportunities that lies ahead. Career Development Plan Job Analysis and Selection Interclean Enviro Tech is presently in a highly productive market and in an economy which has failed over the years. The idea of increased entrepreneurs and competition among firms in the market today, is a good chance for the company to establish its services and products in the market. The services which we intend to offer will be of high quality since they will be carefully selected. In line with the current market situation, prompt, accurate, and meeting the need of the customers, our business is geared at making movements which will boost the economy of the country. InterClean-Enviro Tech is aware that the industry is evolving and most customers are not only interested in products, but in solutions as well as services which are able to boost the economy as well as increase the services of cleaning within the region, thus ensuring that there is safety of the environment (Gale Research Company, 1986). As a healthcare business, InterClean- Enviro Tech is aware of the fact that the health of the clients is a paramount issue and therefore it has to face the challenges of ensuring that there is a body to ensure a sterile environment is kept. The company further plans to bring a great reward to the organization by ensuring that it provides varied services including dissemination of new and relevant regulations and rules, proper training on the products and services so as to ensure regular monitoring and also performing full time cleaning services based on contracts. Because of this, InterClean-Enviro Tech therefore is considering playing a major role in the sanitation scene, maximizing the profitability, as well as fulfilling emerging needs for the clients. Over the years, InterClean-Enviro Tech’s current sales force has been performing extremely well after adopting the new service solutions model of selling. Through the functional groupings, the company has further been able to provide high quality services and products to all its esteemed clients. Various representatives will be utilized in the instruction program so that t hey can disseminate the duties in the organization. These representatives will be well trained so as to directly engage themselves with the professionals, managers and executive operation managers in the organization and management of customers. So as to deliver quality work further, these representatives will be advised on how to handle the full-range individual accounts package. Within 90 days after the launch of the new focus of InterClean-Enviro Tech’s, changes are expected to occur. Seven new members have been selected from the sales team and they will be working together to enable the company achieve the specified strategies. The new sales members are: Shane Huck, Sales Manager Shane, for the past eight years, has been working for the company. He has been worked as a sales representative dealing with external affairs, and throughout her work demonstrated hard work and aggressiveness. Because of this therefore 5 years later, she was promoted to be a full sales manager of the company. Among some of the duties that Shane does include answering complaints from customers, closing end year accounts-although he does not enjoy it so much and collecting late payments from customers. Tom Gonzalez, Sales Manager Tom has been employed with Enviro Tech for 5 years. Tom was chosen to work for the company because of his talent in leadership and ability to develop new products which are competitive in the firm and appealing to so many customers. For over 25 years, Tom has worked in the cleaning firm and he therefore possesses a wide knowledge in the cleaning industry. Some of the duties he enjoys doing include developing log term relationships with the customers, solving problems which emerge amongst the customers and serving as the referee to so many problems which emerge everyday within the organization. Susan, Sales representative-outside section During the twenty four years serving in the company, Susan has been able to handle several duties but demonstrating success in each role. Six years ago, she was transferred to the sales section and every year she has been able to ensure that the organization meets the goals set. Susan is known to be very aggressive in handling the sales of the company and she is also known because of her awareness of the importance of excellence in the company. Susan is thought to gain her skills from the past roles in collections, customer service, distribution and purchasing departments. Denis White-Outside sales representative Before joining the InterClean-Enviro Tech’s company, Denis worked in an automotive industry in the sales section. He is known for his aggressiveness in closing deals and creating a sales point for his customers. His happiness is derived from convincing customers to purchase new products. Eric Bolden- Outside Sales Representative Bolden is reputable for assisting customers to attain the best levels in providing quality products. While working for the company for fourteen years and executing duties as a sales representative, Eric acted as a team leader for several projects which were executed during the process. These projects are thought to have impacted positively to the financial growth of the company. Bolden is known to have a great knowledge in keeping current trends in the cleaning industry by adopting systems which are influenced by technological changes. He is behind the changes which the industry is undergoing and he has a talent in complying with the set regulations and rules in the organization. Ving Hsu, Outside Sales Representative Ving finds enjoyment working with customers, and performs training seminars which are geared at making the employees to provide quality services. Whenever customers are faced with a crisis, they often know that Ving is the right man to ask. Through his expertise in handling things in the industry professionally, Ving knows when to obtain appropriate data and when to make changes in the company. Terry Garcia-Outside representative Having an experience of teaching in high school, Garcia has the ability to educate, communicate effectively and employ creative and critical thinking in solving problems in the organization. Garcia understands the importance of working as a team together with the customer so as to attain the goals which have been set. He believes in making the customer happy by selling the appropriate products. InterClean-Enviro Tech goal is to become a major path for sales by ensuring that it provides a full range of services and solutions to problems which occur and reoccur in the organization. The organizational structure of the organization will therefore be aligned around this goal but of great importance will be first reviewing the current staff especially in sales and marketing (Gale, 1983). Through this, there is a possibility of establishing the needed skills in the organization so as to develop a point of transition. The company will further need to determine the sales workforce, the future needs of the staff and the areas which require development in the future. The company has an apt team which is flexible and fits into every situation. This team is also able to adapt to the changes in the environment, legal, ethical, safety and regulatory issues which affects the cleaning and sanitation industry. Training been done to the staff so as to ensure that have knowledge on public relations which will help in understanding the languages of each client’s industry in relation to sanitation and cleaning. To meet staffing plans expectations InterClean-Enviro Tech will also need to create a sales force which is competent enough and is able to direct the sales force in a direction which will lead to success. The company is also working towards developing compliance issues and knowledge is all relevant departments so that the organizational structure is harmonious (Oxenburgh, Marlow, & Oxenburgh, 2004). The company plans to establish a training program for the employees prior to the start of the provision of services. InterClean-Enviro Tech human resource department will conduct a staffing review effort and will necessitate internal organization transformations to help assure a smoother transition. Various aspects such as experience, education level, and multicultural diversity will be included into the company system to bring out the anticipated international standard. With the cooperation InterClean-Enviro Tech believes in great success through the opportunities that it foresees in the future. References Cascio, W. (2006). Managing Human Resources: Productivity, Quality of Work Life, Profits (7th ed.). New York, NY: McGraw-Hill/Irwin. Elster, R., & Dorgan, C. (1987). Trade Shows and Professional Exhibits Directory: Supplement. Chicago, IL: Gale Research Company. Gale, T. (1983). Countries of the World and their Leaders Yearbook. Chicago, IL: GRC. Oxenburgh, M., Marlow, P., & Oxenburgh, A. (2004). Increasing Productivity and Profit through Health and Safety: The Financial Returns from a Safe Working Environment. New York, NY: CRC Press. Read More