HR Recruitment and Selection - Emirates Airlines - Case Study Example

Running Head: HR Recruitment and Selection plan HR Recruitment and Selection plan Customer’s name: Institution: Customer’s Course Tutor’s Name 12th December, 2013 Table of contents 1.0 Overview of the report 3 2.0 Background of the report 3 3.0 HR Strategy 4 5.0 HR Recruitment and Selection Plan Details (Execution Stage) 6 5.1 Develop a Job Description and Specification for a particular Job Title/Designation 6 5.2 Job Advertisement sample 6 5.3 Initial Screening of Job Applicants 8 5.4. Short Listing the Applicants 8 5.5 Choosing Top Candidates 9 5.6 Offer Sheet 9 5.7 Recruitment and Selection Timeline 11 6.0 Conclusion 11 1.0 Overview of the report This report sets out to offer the HR recruitment and selection plan for emirates airlines. This will be done by offering a brief description of the organization and its HR department. This section will be followed closely by the HR strategy and the HR recruitment and selection goals and objectives. The other section will deal with the HR recruitment and selection plan details and this section will deal with aspects related to the job description and specification, sample job advert, initial screening of job applicants, short listing of the applicants, choosing of the top candidates, an offer she and the recruitment and selection timeline. Lastly there will be a concluding statement of report to sum up the content of the report. 2.0 Background of the report Emirates airline is an airline company that is based in the United Arab Emirates. The company is an auxiliary of the emirate group. The airline company is the largest in the Middle East and it operates almost 3,400 flights every week from its hub and they move passengers to 150 cities in seventy four countries in six continents. The airline is ranked as being among the ten best carriers in the world and it has over time been recognized as being the largest airline in terms of fleet size, revenue, and passengers. In the year 2012, emirates airline was categorized as the 4th largest airline in relation to the number of international passengers carried (Emirates airlines official website, 2013). HR departments in almost all companies are usually tasked with the duty of ensuring the satisfaction of the employees and the manner in which they work. This department usually has to fulfil this goal in that they are looked upon to help the organization in attaining its objectives as well as its strategic goals through the effective management and maintenance of the employees. The human resource department usually offers a lot of support to the vision of the company and this is done by creating flexible and innovative human resource solutions. These solutions are mainly aimed at supporting the growth of the business as well as the commercial targets, while at the same time balancing the interests of the company and the line department requirements. The HR business support teams make certain that there is an effective relation with the employees and this is usually through professional compliance with procedures and policies. The planning and remuneration teams make certain that the group has practices in place that will enable them to attract and at the same time retain high caliber workforce in all areas (The Emirates Group Careers Centre, 2013). The HR plan to be used in this essay is an original copy. 3.0 HR Strategy The HR department at emirates airlines needs to create effective relationships with their employees in that they need to make good use of their professional compliance with the procedures and policies that are in place (Analoui, 2009). Through effective relations they will be able to make sure that they offer the best working environment for their employees and thus can ultimately lead to high retention rates in the organization. The HR department also needs to make great use of their practices and this practice will in a way enable them to attract the most knowledgeable and experienced employees in the field and also use their available resources to retain them. The department also needs to offer competitive offers to the employees and this is based on their remuneration. Remuneration usually plays a greater role in retaining employees and employees tend to move due to poor remuneration (Beardwell, Holden & Claydon, 2004). Thus in regard to their HR strategy Emirates airlines needs to make great use of this resource for them to be able to achieve their organizational goals. 4.0 HR Recruitment & Selection Goals and Objectives Goal 1: encourage a diverse, inclusive, welcoming, non-discriminatory and highly productive workforce in emirates airlines and this will be done by advocating for the sound and concise employee management practices (Kramar et al., 2011). The strategy of this goal will be to work collaboratively with all the other departments so as to diversify the emirates airline. It will also aim at maintaining and fostering a work environment where all employees will be valued and thus they will be able to contribute fully to the improvement of the airline (Analoui, 2009). The measures that will be used to determine if this goal is being achieved will be in terms of The number of employment applications, retention and new hires within a given period Climate surveys will be used so as to come up with issues that need to be addressed Review and analyze the complaints forwarded by the employee Goal 2: develop best practices in retention, recruitment and development of the employees The core aim of this goal is that it will assist all the departments in their efforts in recruiting and retain employee who have core competencies that are needed for institutional and personal success. Also there will be the use of all the available tools so as to ensure that there is equitable salary administration. The measures that will be used to check if this goal is achieved will be based on Number of participants who complete employment development training Feedback from the training participants Goal 3: promote and support the health as well as the well being of the employees at emirates so as to foster and enhance organizational and individual excellence. The HR department at emirates airline will continuously find ways and means of introducing new programs as well as initiatives that are related to the wellness and health of the employees in the emirates (Beardwell, Holden & Claydon, 2004). Employees will also be made aware of the opportunities that are available to the, and thus they will be able to make informed choices. HR goal measure Surveys will be conducted on a regular basis and this will act as a valuable tool so as to gauge the level of satisfaction of the employees in health and wellness related matters. Goal 4: improve systems, infrastructure and human resource processes so as to offer high levels of quality, efficiency and cost effectiveness and this will be through leveraging with technological advancements, ensuring the implementation and development of the system so as to improve their services to the customers, streamlining the workflow, eliminating the paperwork, reducing redundancy and enhancing the integrity of data. This goal will be achieved by ensuring that a state of art HR services, approaches and practices are designed so as to improve efficiency and quality. Goal measures Introduce and develop online suggestion mechanism mechanisms so as to measure levels of satisfaction from the customers. 5.0 HR Recruitment and Selection Plan Details (Execution Stage) 5.1 Develop a Job Description and Specification for a particular Job Title/Designation Job title: Procurement and logistics manager Roles & responsibilities Coordinate, manage and direct logistics, transportation, inventory and warehousing activities. Safeguard the operations as well as the contents in the warehouse through the establishment of security procedures as well as protocols Ensue that emirates complies with the laws and regulations that are related to transportation and other hazardous materials Resolve any problems that may arise in relation to transportation and distribution Oversee the process of inventory management Define the departmental strategies to ensure they require inventory levels and at the same time eliminate off-spec materials and reduce materials that may seem to age Education and experience Degree in logistic from a recognized institution and have an average of eight years of experience and those who have worked in middle level management will have an added advantage. 5.2 Job Advertisement sample Emirates Airlines Position: Procurement and logistics manager and must be of AUE nationality Job reference: P& LM/AUE/111 Date posted: 12th December 2013 Closing date: 30th December 2013 Department: Procurement and logistics Company location: United Arab Emirates In the near future one may be living in the United Arab Emirates and be earning a salary that is free of tax and have additional global benefits. At first we started with two aircraft and over time have grown and this can be greatly attributed to the enthusiasm of our workers. We are currently rated as being among growing airlines in the globe and we have numerous destinations and our presence is felt in 6 continents. As emirates airlines we are looking forward to employing a person to be part of the global family of employees exceeding 54,000 who have been sourced from 160 countries and who have knowledge in a wide range of disciplines. In case you view yourself as being a performer, and seeking a career opportunity at emirates airlines, join us and be part as we create the future. Responsibilities Coordinate, manage and direct logistics, transportation, inventory and warehousing activities. Safeguard the operations as well as the contents in the warehouse through the establishment of security procedures as well as protocols Ensue that emirates complies with the laws and regulations that are related to transportation and other hazardous materials Resolve any problems that may arise in relation to transportation and distribution Oversee the process of inventory management Define the departmental strategies to ensure they require inventory levels and at the same time eliminate off-spec materials and reduce materials that may seem to age Salary and benefits At emirates airlines we do offer a salary that is free from tax and it is usually paid in Dirhams. This currency has over time held constant alongside the US dollar. We also offer some travel benefits to our employees. Experience and qualification When applying for the position you ought to hold a degree in logistic from a recognized institution and have an average of eight years of experience and those who have worked in middle level management will have an added advantage. Also the applicant must prove to have a good track record in decision making and they should also have a strong commercial shrewdness. The applicant should also possess strong negotiation and organizational skills. This job title will also be required to have an influence when it comes to aiming decisions in a number of line departments. For one to be able to do this effectively the job holder will be expected to have the interpersonal skills, confidence and experience so as adequately deal with the senior personnel at emirates airlines. Application procedure If interested in the above mentioned post kindly visit the organization's website and complete the application form and make sure to give all the required details. In case you live in UAE you can also make your application in person to our offices. After receiving your application we will consider it and you will be contacted in case you are shortlisted for our interview. In instances when you do not receive any invitations to our interview within a period of six weeks please presuppose that your application was unsuccessful. After receiving your details we will retain them for a period not exceeding one year unless advised otherwise by the management team. Please note that even if you are not shortlisted we can constantly update your application at any given time and you can also be able to apply for other available opportunities in our organization. Thank you for showing interest in working at emirates airline. 5.3 Initial Screening of Job Applicants The first screening will be based on where one is a national of the UAE. In the initial screening of the applicants the cover letters and resumes will be considered. The resumes and cover letters ought to be compared with the application process of the firm and in this stage those who do not meet the requirements are factored out (Delaney & Godard, 2001). Also make certain that the candidate has the required educational level. In this case those who do not have the required education are factored out. Also factor the applicants in terms of the experience required for the job application. Those applicants who do not have lesser number of years in terms of experience are done away with. The screening will be conducted by the recruitment and selection panel of emirates airlines. 5.4. Short Listing the Applicants The first metric that will be used to shortlist candidates for the job is their nationality. Those applicants from the AUE will be selected. The second metric will be based on the educational background and those who have attained the required education will be selected and thirdly there will be a consideration of the experience of the employee. One of the major tests that will be conducted is the aptitude test. Through this test the interview will be able to predict how well you can perform in a particular task. Through this test the interview is able to test your potential and the aptitudes are usually selected based on the job that you are applying for. The second test to be administered is the skills and knowledge test (Mondy, 2010). This test is usually undertaken so as to measure the skills, knowledge as well as your understating of a particular subject matter and they are usually timed. The third test that will be used to test applicants for this position is the personality assessments. Irrespective of the fact that no right or wrong answers exist when it comes to the assessment of personality. Individual personality is usually compared to the most suitable personality for the job title which is our case it is the personality of the logistics and procurement manager. The last test that will be carried out is the written test and these are usually carried put so as to test applicant’s knowledge in various areas. All these metrics will be conducted by the selected interview panel. 5.5 Choosing Top Candidates When job applicants have gone through all the above tests one is usually left with a fewer number of employees to choose from. The metric that will be used is to be the one who meets almost all the requirements that is experienced, educational background and also the one who has the required skills and competencies (Gennard & Judge, 2005). Also a person with additional education and experience will be selected. 5.6 Offer Sheet Offer sheet for Emirate candidate Item Description Position Procurement and logistics manager Location UAE Start date 6th January 2014 Remuneration Your remuneration will be 40,000 Dirhams. Your salary will be reviewed annually Leaves You will be entitled to one annual leave a year Company policies and jurisdiction You will be expected to adhere to company policies and procedures and you will also be required to keep company secrets An offer sheet for an expatriate candidate Item Description Position Procurement and logistics manager Location UAE Start date 6th January 2014 Remuneration Your remuneration will be 40,000 Dirhams. Your salary will be reviewed annually Leaves You will be entitled to one annual leave a year Company policies and jurisdiction You will be expected to adhere to company policies and procedures and you will also be required to keep company secrets. You will also be required to have obtained a work permit from the UAE government. 5.7 Recruitment and Selection Timeline Step Timeline 1. Identification of vacancy and evaluation of need 1 month 2. Development of position description 1 month 3. Development of recruitment plan 2 weeks 4. Selection of search committee 1 week 5. Posting of the position and implementation of recruitment plan 2 weeks 6. Review of applicants and shortlisted and development of short list 1 month and 2 weeks 7. Conduction of interviews 1 week 8. Selection of best candidate 1 week 9. Finalization of recruitment 1 week 6.0 Conclusion The HR recruitment and selection plan ought to be used effectively with the aim of attracting and retaining the right employees in an organization. Through this plan Emirates airlines will be able to achieve its goals since they will have motivated employees who are working for the benefit of the organization. In areas where the stated goals are not achieved measures need to be taken so as to ensure that the goals are achieved. This plan ought to be implemented in the right manners and using the time specifications that have been identified. References Analoui, F. (2009). Strategic human resource management. Sydney: Thomson. Beardwell, I., Holden, L., & Claydon, T. (2004). Human resource management: a contemporary Approach. Harlow: Prentice Hall. Delaney, J. & Godard. J. (2001). An Industrial Relations Perspective on the High- Performance Paradigm. Human Resource Management Review 11 (4) 395-429. Emirates airlines official website (2013). Emirates airlines. Retrieved from http://www.emirates.com/ke/English/ Gennard, J. & Judge, G. (2005). Employee Relations. Chartered Inst of Pers/Develop publishers. Kramar, R., Bartram, T., De Cieri, H., Noe, R. A., Hollenbeck, J. R., Gerhart, B. and Wright, P. M. 2011, Human Resource Management in Australia: Strategy, People and Performance, 4th edn. Australia: McGraw-Hill Australia Pty Ltd. Mondy, R. (2010). Human Resource Management, 11th edition. Upper Saddle River, New Jersey: Pearson/Prentice Hall. The Emirates Group Careers Centre (2013). The Emirates Group Careers Centre. Retrieved from https://www.emiratesgroupcareers.com/english/Careers_Overview/human_resources/Human_Resources.aspx Read More