HR Recruitment and Selection for Emirates Integrated Telecommunications - Case Study Example

Student: Tutor: Subject: Date: Proposed HR Recruitment and Selection Plan for Emirates Integrated Telecommunications Company | du Table of Contents 1 Overview 3 2 Background of the report 3 3 Human Resource Strategy 4 4 HR Recruitment & Selection Goals and Objectives 5 5 HR Recruitment and Selection plan details (execution stage) 5 5.1 Job Description 5 5.2 Job specification 6 5 years experience in a similar position at a leading UAE company preferably in the telecommunications industry 6 5.3 Job advertisement sample 7 5.4 Initial Screening of Job Applicants 8 5.5 Short listing of the applicants 9 5.6 Choosing Top Candidates 10 5.7 Offer Sheet for Expatriate candidate 10 5.8 Offer Sheet for Emirati Candidate 12 6 Recruitment and Selection Timeline 14 7 Conclusion 14 Proposed HR Recruitment and Selection Plan for Emirates Integrated Telecommunications Company | du 1 Overview Recruitment and selection processes are important exercises that need proper preparation and implementation in order to ensure organizations acquire just the right type of employees they are looking for (Briscoe, Schuler and Claus 52). This report is an original recruitment plan for du telecommunications company intended to highlight recruitment and hiring process for du telecommunications in UAE. The report will provide a summary background of du telecommunications. It will outline the recruitment and selection strategy to be adopted and the execution process of the recruitment and selection plan. The report will give an adequate description of the available job and the job specification and how the two relate to define the kind of candidate the company is looking for. It will highlight the interviewing process from the screening process to the final selection of the ideal candidates. This will be exhaustively covered under appropriate subsections. 2 Background of the report This is an original recruitment plan for Emirates Integrated Telecommunications Company commercially known as du. The company offers mobile and fixed telephony services in UAE, broadband connectivity, IPTV services to homes and businesses all over the UAE. It also offers other related services such as satellite services for broadcasters. The company has a workforce of over 2000 employees from over 60 countries around the world. Over 50% of the senior management team and customer facing staff is from UAE which is a deliberate action to develop skills and knowledge in the local population (Emirates Integrated Telecommunications Company | du). The company has more than 6 million mobile subscribers, 0.5 million fixed line subscribers and over 180, 000 home subscribers. The company was named the best mobile broad band network in the Middle East and Africa. The company’s vision is to enhance the life of its clientele, anytime, anywhere. Its mission is to delight its customers, be the employer of choice, create value for its shareholders contribution through innovation and contribute to the transformation of the communities it operates in. its core values include friendliness and honesty; they guide the company’s actions (Emirates Integrated Telecommunications Company | du). du states through its website that its commitment as a company is to be the employer of choice, bridging the gap between cultures and nationalities in a changing world. The company commits to offering a favorable environment in which employees potential can be realized their talents flourish. The company cares so much about employees’ welfare such that it has in-house clinics, restaurants, free sports recreational facilities including gyms and swimming pools (Emirates Integrated Telecommunications Company | du). 3 Human Resource Strategy du commits to offering employees an opportunity to develop their talents and realize their potential and in effect benefit the company as a profit making organization that relies on employee creativity and innovation to deliver value for investment to its shareholders (Emirates Integrated Telecommunications Company | du). To do this du will use available resources to get the most talented and passionate employees to hire. du will use the mass media and its website to advertise available job position. This will increase the pool from which du can recruit talented and competent workforce. With a wide pool it is possible to get a big number of applicants increasing the chances of getting the most qualified person for the job. du will use a panel of qualified interviewers to assess the competency and qualification of the prospective employees in relation to the values and mission of du as a company. The interviewers should be focused mostly on passion for work, interpersonal relations skills, and desire to succeed in a demanding job environment. 4 HR Recruitment & Selection Goals and Objectives Goal statement: du is committed towards hiring of talented and passionate people to add to its diverse workforce to create a talented pool of employees to help du achieve its objectives and aspirations. Specific measurable achievable realistic and timely To achieve this, du has the following objectives that will guide its recruitment and selection process; To attract a pool of 100 qualified applicants within one week of advertising To use established criteria to shortlist the applicants to 30 candidates for interview process To rely on skills and competence as major criteria to identifying the right candidates during the interview process. To ensure that hired employees get chances of developing of developing their careers by attending training programs every two years to boost their skills 5 HR Recruitment and Selection plan details (execution stage) 5.1 Job Description Position: Manager, National Business Development Job grade: 16 This is a permanent contract job, whose successful applicant will be stationed at the head office, Dubai: Al Salam Tower. The following are the duties expected of a successful candidate; Coordinate and facilitate strategy implementation of the firm’s business development projects Spearhead innovation and product development efforts within the firm to ensure continued profitability of the business. This position must regularly report to the corporate strategy and planning head at the organization on initiatives and progress of the current projects by the company To offer strategic insight to the company’s top management team during strategy meetings To continually analyze the performance of the current products portfolio in relation to company’s goals and objectives. 5.2 Job specification This is a demanding role in a leading telecommunications business. As such it requires individuals who meet the following criteria; Education background and experience A bachelor’s degree in information technology, an MBA will be an added advantage 5 years experience in a similar position at a leading UAE company preferably in the telecommunications industry Significant background knowledge of the telecommunications industry Skills required; Highly Self-driven and a problem solver Creative and opportunity seeker Excellent interpersonal and communication skills Ability to motivate and supervise junior employees Ability to organize; to plan, prioritize and schedule projects Skills in optimal utilization of resources available 5.3 Job advertisement sample Position: Manager, National Business Development Job grade: 16 Contract type: permanent Station: Dubai: Al Salam Tower. About us: du is a leading telecommunications company in UAE with more than 2,000 people representing over 60 nationalities.  The company offers fixed and mobile telephone services, broadband connectivity and IPTV services to millions of homes and businesses.  At du we reward our staff in a variety of ways, including performance bonuses, in-house training programmes, attractive benefits that include flexible working hours, health insurance and more. At du we are genuinely concerned about our employees’ welfare. Job description Successful applicant will; Coordinate and facilitate strategy implementation of the firm’s business development projects Spearhead innovation and product development efforts within the firm to ensure continued profitability of the business. This position must regularly report to the corporate strategy and planning head at the organization on initiatives and progress of the current projects by the company To offer strategic insight to the company’s top management team during strategy meetings To continually analyze the performance of the current products portfolio in relation to company’s goals and objectives. Job specification This is a demanding role in a leading telecommunications business. as such it requires individuals who meet the following criteria; Education background and experience A bachelor’s degree in information technology, an MBA will be an added advantage 5 years experience in a similar position at a leading UAE company preferably in the telecommunications industry Significant background knowledge of the telecommunications industry Skills required; Highly Self-driven and a problem solver Creative and opportunity seeker Excellent interpersonal and communication skills Ability to motivate and supervise junior employees Ability to organize; to plan, prioritize and schedule projects Skills in optimal utilization of resources available *Applications should be submitted via email careers@du.com.ae before 8/Dec/2013. *Successful applicants for interviews will be notified via the phone numbers provided This advertisement will run for one week, from 1st December to 8th December 2013. 5.4 Initial Screening of Job Applicants Such a recruitment strategy as the one adopted in this plan will ensure there is an adequate pool of prospective individuals for the position as noted by Aswanthappa (78). Of course all the recruits will not be considered for the job and as such the interviewing panel will have to settle on a strict screening process to identify the few who will be shortlisted for the interview. The screening will be done through telephone calls to applicants who meet the basic threshold by a team of three employees in the human resource department under the guidance of the senior vice president-human resources. The next stage of the screening will involve physical appearance of the applicants. Some of the documents that will be sought are authentic degree certificates in information technology or related field, recommendation letters, and personal identification documents. The team will also look into the experiences of the recruits to make sure they fall within the required years of experience. 5.5 Short listing of the applicants The applicants that pass the screening stage will proceed to the short listing stage so that those who pass the short listing stage can be interviewed by a high level interviewing panel. The types of interviews that will be used here include; Panel interview This will be done by a team of five trained interviewers drawn from multiple departments of the organization three from strategic planning department and human resources department. Case interview This involves giving the employee a case involving a difficult situation that requires good decision making ability to analyze the problem solving ability of the employee. The panel will also be able to see how the prospective employee communicates ideas in front of panels. Stress interview This will feature a range of questions meant to make the interviewee uncomfortable to analyze stress handling ability especially on the job. A few tactics will also be used to put pressure on the interviewees to bring out the hidden character in them in relation to pressure handling ability. Peer group interview This will probably be a small meeting between the prospective employee and a number of prospective future colleagues at the firm. It helps to determine how well the employee can fit in with the group as noted by Bambacas and Patrickson (105). All these interviews shall be coordinated by the five member team under supervision of the senior vice president –human resources. 5.6 Choosing Top Candidates Apart from the above stated interviews, the candidates that shall successful fulfill the requirement sought by the four interviews will proceed to face a high level interviewing panel that will include the senior vice president-human resources. The three member panel shall be looking for passion for working at du in the candidates and also how well do the candidates understand the vision, mission and core values of the organization and whether they fit ion with them. The panel will also seek to identify which candidates can make good team players considering how they answer questions and the background information they now have on them from previous interviews. 5.7 Offer Sheet for Expatriate candidate Du (Integrated Telecommunications Company) P.O.Box: 502666, Dubai, UAE. Dubai, Al Salam Tower, UAE Phone: +971 4 360 00 00 Fax: +971 55 5678 155 Email: careers@du.ae 7/December/2013 John B. P.O box ##### New York, USA Dear John B I am pleased to confirm that after careful consideration, du telecommunications has decided to offer you an employment opportunity. The details of your offer are as follows: Your position with the Company will be Manager, National Business Development and you will be expected to perform the job duties as described in the attached job description. Your immediate supervisor will be senior vice president- Corporate strategy and planning. It is a fulltime position requiring you to work at least 8 hours a day, five days and 5 hours on Saturdays. Should you choose to accept this position, your start date will be on 1st January 2014. The hours and duties are subject to review at the sole discretion of the management. Your compensation will be $ 3000 per month paid on a bimonthly basis. A full description of these benefits is attached. In addition, you will be compensated for overtime in accordance with Company overtime policy. The employment contract is at will meaning either the employer or the employee can terminate the contract without extensive explanation. As a Company employee, you will be expected to abide by Company rules and policies as contained in the employee terms and conditions document. You may not disclose confidential Company information to unauthorized third parties while working for du or after. This letter and the attachments herein form the complete and exclusive statement of employment between you and the Company. Should you choose to accept this offer of employment, please sign and date this letter and return to the senior vice president du telecommunications, human resources by 23 December 2013 via DHL. Looking forward to working with you. Sincerely Ahmed K Senior Vice President- Human Resources du Telecommunications 5.8 Offer Sheet for Emirati Candidate Du (Integrated Telecommunications Company) P.O.Box: 502666, Dubai, UAE. Dubai, Al Salam Tower, UAE Phone: +971 4 360 00 00 Fax: +971 55 5678 155 Email: careers@du.ae 7/ 12/ 2013 Maalim, K. P.O box ##### Dubai, UAE Dear Maalim, I am pleased to confirm that after careful consideration, du telecommunications has decided to offer you an employment opportunity. The details of your offer are as follows: Your position with the Company will be Manager, National Business Development and you will be expected to perform the job duties as described in the attached job description. Your immediate supervisor will be senior vice president- Corporate strategy and planning. It is a fulltime position requiring you to work at least 8 hours a day, five days and 5 hours on Saturdays. Should you choose to accept this position, your start date will be on 1st January 2014. The hours and duties are subject to review at the sole discretion of the management. Your compensation will be $ 3000 per month paid on a bimonthly basis. A full description of these benefits is attached. In addition, you will be compensated for overtime in accordance with Company overtime policy. The employment contract is at will meaning either the employer or the employee can terminate the contract without extensive explanation. As a Company employee, you will be expected to abide by Company rules and policies as contained in the employee terms and conditions document. You may not disclose confidential Company information to unauthorized third parties while working for du or after. This letter and the attachments herein form the complete and exclusive statement of employment between you and the Company. Should you choose to accept this offer of employment, please sign and date this letter and drop it at the senior vice president du telecommunications, human resources’ office not later than 23 December 2013 via DHL. Looking forward to working with you. Sincerely Ahmed K Senior Vice President- Human Resources du Telecommunications Contents of the cover sheet As can be seen from the offer sheets above, this document I an important legal document that notifies the employee of been hired, position one is hired into, immediate supervisor, remuneration, working hours and terms and conditions of the relationship that is to be established between the employee and the employer. 6 Recruitment and Selection Timeline Stage date Job description and specification process 15th November/13 to 20th November/13 Recruitment and selection teams preparation 20th – 30th November/13 Advertisement for the job 1st -8th December/13 Initial Screening of Job Applicants 9th -11th December/13 Short Listing the Applicants 12 & 13th December/13 Choosing Top Candidates 16th December/13 Job offer 18th December/13 7 Conclusion This plan is specifically intended to ensure that du acquires the most talented and passionate employees for any position at the company and in particular for this case manager: National business development position. This plan puts into consideration professional practices in terms of interviewing, advertising and recruitment techniques to ensure fairness and above all a quality recruitment exercise for the benefit of du telecommunications. Works cited Aswanthappa, K. Human Resource and Personnel Management. Tata McGraw-Hill Education, 2005. Bambacas, Mary and Margaret Patrickson. "Interpersonal communication skills that enhance organisational commitment." Journal of Communication Management 12.1 (2008): 51-72. Briscoe, Dennis, Randall Schuler and Lisbeth Claus. International Human Resource Management. Routledge, 2008. Emirates Integrated Telecommunications Company | du. Careers | du. 2013. 8 December 2013 . Emirates Integrated Telecommunications Company | du. Who we are »du. 2013. 8 December 2013 . Read More