Staffing Organization -Part 1 - Research Paper Example

Gourmet Coffee Shop Introduction The employment relationship should not be looked at just from a financial perspective. Workers should be treated as human beings who require motivation and a work friendly environment for their benefit that of the business (Kumar &Singh, 2011). Employment relationship I will establish a friendly work environment for all of my managers and servers. From a legal perspective, my workers will be treated fairly and with respect. The employment relationship will be of mutual respect.

This develops a strong connection between the coffee shop and the worker which is of essence as it will lead to happy workers and as such, productivity level will go up leading to significant growth of the coffee shop. I will ensure that I fulfil all the labor requirements and use all the legal Human resource practices to fulfill the needs of the workers and maintain a proper employment relationship. By doing so, I will work in close quarters with the workers to ensure the success of the coffee shop.

Claims of disparate treatment To avoid claims of disparate treatment from the workers, I will follow the legal and ethical processes in hiring of the employees. Employment will be based purely on merit. I will establish open communication and early dispute resolution mechanism. The workers who feel treated unfairly due to their race, physical appearance or such-like conditions will be encouraged to express their concerns freely before taking legal action. I will also protect my employees from unlawful treatment that may be regarded as harassment for example negative comments based on their skin color.

I will adopt a strong policy against harassment and train each employee on its contents and procedures. This policy will contain a prompt, exhaustive and objective complaint process that ensures an employee will take proper immediate action in the event that harassment occurs. It will also include protection from retaliation if an employee files a complaint as well as confidentiality of the complaint. Opportunities for promotion will be communicated to all eligible workers. None of my workers will be subject to any type of discrimination.

I will also include the employees in decision making as I will have an open forum for new ideas since their opinions are valued. The shop will be accessible by all people including the handicapped as I will take the necessary construction measures such as an entrance that can be accessed using a wheelchair. External influences The coffee shop external environment includes elements that exist outside but will affect the shop’s practices. These include environmental factors, technology, and economic as well as political factors (Bechet, 2008).

Inflation can hinder the operations of the coffee shop. Some of the employees will be hired on contract basis which will be renewable. There will also be enough financial savings to maintain the shop until the inflation ends. Technology is widely view as a step towards the growth of a business. However, these advances could pose as a threat to some of the employees who take it as competition, responding in fear and anxiety (Kumar &Singh, 2011). Therefore, I would take necessary measures to train employees on the use of technology which will complement their work rather than seeing it as a threat.

Scholars agree that social forces have a significant influence on employee behavior. What happens outside the work place can have a negative effect towards the employees even if employees do not perceive the job negatively. Stake holders can also have a negative impact towards employee behavior as they are the major decision makers. Drawing a policy which protects the employees’ jobs and remuneration so as to ensure productivity is maintained is necessary. Employee shortages and surpluses Human resource planning is a necessary step of forecasting the requirements of an organization since it maintains there are enough employees with necessary skills to meet its goals (Pane & Caruth, 2009).

There are several ways of managing surpluses or shortages of the work force. The strategies chosen may affect the profit, motivation of the workers or mismatches in role assignment. Surpluses can be managed by hiring freezes, reduction in work hours, retrenchment, pay cuts and avoiding replacing those who leave. On the other hand, shortages can be handled by hiring of new permanent employees, offering employees to work overtime and taking in temporary help. Workplace diversity This means valuing and respecting different skills and experiences by different workers in an organization (Dicker 2003).

Workplace diversity maintains a good relationship with the customers and the community since employees can improve on their services and products. The principles of workforce diversity are to treat one another with respect and dignity, to provide a safe and secure work place, decision making based on fairness and equity, to value the cultural diversity of people and eliminating discrimination in the work place. Hiring of employees will not be gender biased, both male and female to ensure equality.

Minority groups will not be discriminated against as well as those with physical disabilities. By encouraging diversity, employees feel valued and appreciated and are better able to balance between their work and their personal life. Job analysis Store manager Duties 1. The store manager will be required to source for quality coffee and complimentary goods such as pastries. 2. Maintain and understand the shops daily requirements as well as motivating the other employees. 3. Conducting in-store promotions. 4. Ensure that all employees meet health and safety standards through practices as appropriate work gear and proper sanitation. 5. Set an example of the shops policies and standards. 6. Will be in charge of hiring and training employees.

Qualifications 1. Must have a degree in management from a recognized institution. 2. Must be ready to work long hours without supervision. 3. Must be proficient in the English language. 4. Should have a minimum two year experience in management or a similar position. Coffee server Duties 1. To make and serve coffee to customers. 2. Maintain good customer relations. 3. Prepare sandwiches and salads. 4. Maintain cleanliness of the shop. 5. Stock supplies both in front and behind the counter. 6.

Operates kitchen equipments. Qualifications 1. Experience in a similar position will be an added advantage. 2. Ability to multi-task as may be required to prepare two or more drinks at the same time. 3. Eager to learn new recipes and on-job training. References: Pane, S. & Caruth, D. (2009). Staffing the contemporary organization: a guide to planning, recruiting, and selecting for human resource professionals. Westport, Conn: Praeger Publishers. Bechet, T. (2008).Strategic staffing: a comprehensive system for effective workforce planning.

New York: American Management Association; [Alexandria, Va.] : Society for Human Resource Management. Dicker, L. (2003).Employee relations: how to build strong relationships with your employees. Crows Nest, NSW: Allen & Unwin. Kumar, N. &Singh, P. (2011).Employee relations management. New Delhi: Pearson Education South Asia: Dorling Kindersley.