Performance Metrics - Assignment Example

Comments (0) Cite this document
These were measured as part of my overall contribution to a sales and growth team that was set at the organization. The human resource manager combined…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.4% of users find it useful
Performance Metrics
Read TextPreview

Extract of sample "Performance Metrics"

School: Topic: PERFORMANCE METRICS Lecturer: Three performance related behaviors that were measured were customer relations, leadership skill, and innovativeness. These were measured as part of my overall contribution to a sales and growth team that was set at the organization. The human resource manager combined quantitative metrics such as a performance scorecard with qualitative metric such as observational checklist. I believe the metrics were effective for these behaviors since the behaviors were made up of both qualitative and quantitative variables alike. In effect, the combined metrics ensured that no performance related outcome was skipped, just as was the recommendation of Epstein and McFarlan (2011) for achieving effective performance measurement outcomes.
Even though the metrics have been generally described as appropriate, there are a number of ways in which it could be improved for superior outcomes. In the first place, it was seen that the metric was more individualistic, as it only sought to score personal outcomes in the three behavior areas. This could have been improved by having a larger organizational yardstick against which each person’s score was pegged against. Once this was not done, it was possible to tell who performed best but it was not possible to tell if that best performer’s performance was at par or below what was expected at the organizational level. Secondly, the metric could have been improved if it was made a peer-reviewed one by making staff score their colleague members.
If the organization did not have any metrics in place, I would have suggested the use of a performance feedback metric with the aim of ensuring that employees were not only rated but also made to be aware of any factors that informed their performance. Once such a move is taken, it will be assured that at the end of the performance measurement with the use of the metric, employees will clearly know areas of their work delivery that they ought to improve (Cravens, Goad Oliver & Stewart, 2010). Such improvement would subsequently lead to improved growth for the organization at large.
Cravens, K., Goad Oliver, E., & Stewart, J. (2010). Can a positive approach to performance evaluation help accomplish your goals? Business Horizons, 53(3), 269-279
Epstein, M., & McFarlan, F. (2011). Measuring the efficiency and effectiveness of a non-profits performance. Strategic Finance, 93(4), 27-34. Read More
Cite this document
  • APA
  • MLA
(“Performance Metrics Assignment Example | Topics and Well Written Essays - 250 words”, n.d.)
Performance Metrics Assignment Example | Topics and Well Written Essays - 250 words. Retrieved from
(Performance Metrics Assignment Example | Topics and Well Written Essays - 250 Words)
Performance Metrics Assignment Example | Topics and Well Written Essays - 250 Words.
“Performance Metrics Assignment Example | Topics and Well Written Essays - 250 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Performance Metrics

Social Media Metrics various social platforms is great although the real goal is supposed to be to drive more and more repeat traffic and sustainable traffic to the website. In order to establish that Home Depot is accomplishing this, they should examine in their web analytics tool and see where their traffic is originating from. In the case of Google Analytics Users, they can view this by going to traffic sources, sources and the referrals page. Once one is in this dashboard, they should review their top performing referral source as well as the respective time on site. The share of voice is another very important metric that the company should monitor. This refers to a measure of how much the company is mentioned when...
6 Pages(1500 words)Research Paper

Critical thinking skills in nursing students: comparison of simulation-based performance with metrics

...? Quantitative Research Critique Paper Overview of the Study This work has been compiled by a group and directors inthe department of nursing and anesthesia program, and directors from the Simulation and Technology R&D Center. These are people with vast knowledge in the area of Nursing and Simulation metrics. By the virtue of their profession and longevity in the same field, they are most equipped individuals with the relevant information so needed to provide a rational comparison of the two fields. Personally, I can therefore affirm that they are very qualified to have conducted this research on the topic they presented. The study focused on comparing the nursing students critically in terms of simulation...
9 Pages(2250 words)Research Paper

IT metrics

...IS and IT Metrics Effectiveness and Efficiency Metrics for IS and IT Effectiveness is intended to quantify how well a system is providing its functions to the end users. In contrast, the efficiency is intended to quantify how well the system is functioning based in large part on the performance of the system’s internal components. IS metrics for effectiveness include areas such as firewall intrusions, antivirus capability to deal with new threats etc.[Jaq07]. In contrast, IT metrics for effectiveness comprise areas such as system availability to the end user, meeting set out goals such as increase in sales, decrease in paper flow, etc. On the other hand,...
3 Pages(750 words)Essay

Business Financial Metrics

...their decision making and processes towards the attainment of such optimal performance. Various stakeholders use different ratios and metrics to analyze income statements. For instance, earnings per share ratios tell government analysts and investors the amount of money available to shareholders after taxation, stating such amounts on per-share terms. In addition, price to earnings ratio indicates the premium paid for stock and the potential of future growth. High price to earnings ratios show investors and managers the potential of high premium earnings for stock in the future (Higgins, 2009). This shows stakeholders that the business’ processes are presently effective in terms of providing financial...
5 Pages(1250 words)Essay


...satisfaction is one the crucial factors that impacts the performance of a particular company indirectly. In most of the occasion employee dissatisfaction directly associates with lack of proper reward in the organisation. Hence, with the computation of certain HR metrics, companies would be able to acquire valuable data that further assist the company towards developing a proper total reward program. References Carlson, K. D., & Kavanagh, M. J. (2013). HR metrics and workforce analytics. Sage, pp. 150-174. Hauser, J. R., & Katz, G.M. (1998). Metrics: you are what you measure. Massachusetts Institute of Technology, pp. 1-28. Jackson, S. E., Schuler, R. S., & Werner, S....
3 Pages(750 words)Research Paper

Describe the architecture, strategy, infrastructure, technology, performance assessment metrics, and process of an McKinsey & Company's supply chain. What do you think is the best DNA for its supply chain and why

..., performance assessment metrics, infrastructure, technology and process of McKinsey& Company’s supply chain. In addition to that, the paper will document the perfect DNA for its supply chain and the reason for particular DNA proposal. McKinsey & Company Architecture McKinsey & Company human resource management is very responsible for defining the architecture of the organization. McKinsey & Company developed seven significant organizational components that would enable the effective operation of the organization as a management and consultation firm. The architecture of the company comprises of elements such as structure, strategy, systems, style, shared values and skills (Karlof, 1993, p.64). The...
12 Pages(3000 words)Essay

Metrics Plan

...Metric Plan Introduction This Metric Plan is designed to provide an understanding and awareness of the Environmental Management System (EMS) Practices established by the Camp Pendleton EMS Branch, Training Branch, and California state regulations. It shall be used as a guiding factor in the implementation of Comprehensive Environmental Training and Education Program (CETEP) by the 11th Marine Regiment who is the practice owner. This unit comprises of 1339 employees who carry out EMS practices in two buildings numbered 430572 and 430256. In order to perform the practices effectively, the personnel undergo training selected courses. Therefore, the metric is based on % completion. A practice whose percentage completion falls below 70... % is...
10 Pages(2500 words)Case Study

Software Management Metrics

...of a software development firm to carry out a software development process. In addition, CMMI is based on five levels and each level is intended to offer a major improvement of capability in the performance of a process (Hwang; VanHilst, Garg and Lo; Pressman). The basic purpose of this research is to present a detailed analysis of software project management metrics. This paper discusses various aspects associated with software project management metrics. What is a Metric? A software metric can be defined as any measurement or calculation utilized to measure some experimental element of efficiency and performance of a software...
11 Pages(2750 words)Research Paper

Management Metrics

...impacts on organizational services and revenues depend on management metrics for direct tracking. Responsiveness in the process of network utilization also functions as an important metrics in gauging network performance in a given organization. In overall perspective, network management metrics can be easily broken down into three main sections, which comprises of cost, classic and revenue. The classic metrics comprises of the overall time availability and the percentage time of proper service functionality. The availability in the context has two effective aspects as the availability in consideration to maintenance options and the overall...
3 Pages(750 words)Essay

Healthcare dashboards and metrics

...Healthcare dashboards and metrics February 23, Healthcare dashboards and metrics Prevention and management of diseases and infections is one of the major aims of the healthcare sector. Evidence-based practice into best approaches and establishment of benchmarks help in goal setting and realization towards the healthcare objectives. Below is a description of a healthcare metric that I would include in a dashboard. Incidence of pre-hypertension is an example of a healthcare metric that I would include in a dashboard. The condition defines a level of blood pressure that offers threats to hypertension. Hypertension has become a common problem in the contemporary society and...
1 Pages(250 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Performance Metrics for FREE!

Contact Us