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HR Training Class - Term Paper Example

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A needs assessment is an evaluation that is aimed at identifying shortfalls or inadequacies that hinder maximum productivity in a system (Besharov & Cottingham, 2011). The assessment is necessary to in order to realize efficiency. The new training plan for customer service has…
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Download file to see previous pages This is a serious consideration based on the current trend of decreasing sales. Customers are moving to new retail store departments to avoid our long and slow moving queues. The new employees will undergo training in product placement and arrangement within our outlet. This should be able to encourage placing common commodities at easily reachable spots while less demanded goods at distant yet strategic locations. This encourages the ease of shopping and time saving for our customers (Besharov & Cottingham 2011). The product knowledge gap is another factor and has been our undoing for some time. This was enhanced by the high staff turnover and we lost our best employees to the competitors. The new training will emphasize familiarity not only with our products/ services, but an emphasis will be laid upon our staff knowledge of mission, goals, objectives and vision. This will provide a sense of direction and responsibility in the workforce. Reducing the knowledge gap is necessary in ensuring our employees assist customers in decision making at the store. Customer care would be nothing if we do not take advantage as an organization. The training intends to benefit from employees who are able to carry out opportunity sales thus encouraging customers to spend while increasing our sale turnover. The final consideration is in terms of conflict resolution. The training will equip our employees with the skills necessary in handling all manners of contentious issues related to customer experiences. Over the last year we have paid for damages and lawsuits in a variety of cases thus experienced a substantial reduction in our net income. We intend to control such negligent cases. The overall aim of the training is to enhance full dedication to work by the employees in an environment that supports, encourages and rewards their effort. During the training some interventions will be established to intensify the employees’ performance including effective team building, ...Download file to see next pagesRead More
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