Analysis of Case about Poor Performance of Paula Cooper - Essay Example

Ashley Austin has to decide whether to keep Paula or let Lisa fire her.

While Lisa believes that age is the main reason for Paula's slow work, there are more possible explanations for the situation. For instance, Paula can be unfamiliar with the new bedding standard of the hotel. One more possible reason is that Paula finds it difficult to fit into this standard because it challenges her usual pace of work. Lisa does not consider these options at all; her evaluation of Paula's work seems to be toPaula'sective. I believe that Lisa treats Paula differently from other housekeepers.

According to her opinion, cleaning is physically hard, and even younger employees,s “are challenged”. Despite Paula's high quality of work, Lisa speaks about Paula's age negatively. If I were a manager, I would not believe Lisa because her evaluation is discriminatory. All people have to be treated equally at work despite their age, sex, gender, religion, etc. In order to make them, rightToI will check whether Paula really cannot meet the standard of the hotel. To resolve the issue, I would advise Lisa to talk with Paula about new bedding standards and her performance.

As Paula's line manager, Lisa has to give her constructive feedback about her performance. She has to mention both good and bad aspects of Paula's work to show that her hPaula'stribution to the team is appreciated. Moreover, Lisa has to make sure that Paula is familiar with the new bedding standard. If she finds it difficult to fit in, Lisa can offer her a training program. There are younger housekeepers who are also challenged by new bedding standards. They can join Paula and learn from her how to boost their quality of work.

Younger employees can benefit from cooperation with Paula because she has profound work experience and well-developed skills. At the same time, Paula can adapt to new norms quicker if she is assisted by someone from her team. It is obvious that there aThereth teamwork between housekeepers. Paula's performance can get worse because she is treated as an outsider by her team. As the executive housekeeper, Lisa has to talk not only with Paula but with other housekeepers as well.

Their attitude to Paula is too negative and it is damaging to the atmosphere of the team. Overall, a conversation between Lisa and Paula is the right way to find the true reasons for Paula's poor performance. Perhaps, Lisa is right and Paula is physically tired of hard work and she needs some rest. Lisa needs to talk about new bedding standards and ask why Paula does not meet them. It is not fair to treat Paula worse than younger employees and give her no opportunities to correct the situation.