Answer the question - Essay Example

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This may be done so at the end of their treatment and visit to the hospital or healthcare center. Apart from the questionnaire various other methods of surveying may be used to evaluate…
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What is the best way to determine what the hospital or healthcare is seeking in terms of Total Service Quality? The best way to determine the client’s demands is by providing them with a questionnaire. This may be done so at the end of their treatment and visit to the hospital or healthcare center. Apart from the questionnaire various other methods of surveying may be used to evaluate the level of satisfaction of the clients that head to the healthcare center.
Why does better service in hospital translate to decreased emotional energy expanded to hospital employees?
Better services mean overall satisfaction in the hospital environment. This means the easier working methods by the nurses and helping staff, and also quick processing and release of the patients from the hospital. Better services translate upon the overall satisfaction level of the clients. This in turn leads to the positive impact on the staff’s career.
What is Six Sigma and what are its benefits?
Six Sigma is a quality enactment scheme that is mostly applied towards better performance execution. Under this concept the margin of error is highly minimized. The benefits of this mechanism are improved performance, overall satisfaction of the clients and good working relationship between the two ends. Under six sigma principles the error percentage is reduced to less than one percent in total (Chase & Aquilano, 2006, p. 326).
One way in which Six Sigma differs from T.Q.M?
Although both the systems are incorporated for quality maintenance and development , yet the two differ on the account of mode of application. Six Sigma may find its limitation of implementation to a more technical and analytical domain of work. T.Q.M in contrast may find its application in a more generic manner. Six Sigma may also differ on the grounds of specialization required towards understanding and implementing it to success.
Chase, R. B., & Aquilano, N. J. (2006). Operations management for competitive advantage. McGraw-Hill/Irwin. Read More
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