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Ethical issues in the service industry - Essay Example

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According to a recent article by the mail online, Ryanair was ordered to review its fuel policy after it was discovered that three of its planes had been forced to make emergency landing because they had ran out of fuel (Ray Massey, 2012). One of its planes was form the UK and…
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Ethical issues in the service industry
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Download file to see previous pages The main problem in this article is why the airplanes from the same company are operating with less fuel in their engines. There is a fuel policy which is posing an ethical issue hence risking the life of hundreds of passengers who fly with Ryanair airplanes. Even though the Irish Aviation Authority noted that most of the aircrafts left their destinations with more than the required fuel reserves, the ethical issue remains why the pilots waited for the 30 minutes minimum landing alarm from the plan. It is argued that this poses a threat to the customer’s lives. It is also argued that all the three planes that made emergency landings made their mayday landings when their fuel was less than the final reserve (Massey, 2012). The pilots were in ethical dilemma on whether to make their landings or not but they argue that declared their emergencies according to the EU safety regulations which require emergency landings in case the fuel runs below the reserve elevel.
The solution is going to be applied based on the ethical issues which require that the airline upgrades its safety standards. The airline industry is one of the industries where safety is the most crucial thing. This is because most of the accidents regarding airplane have always resulted to 100% loss of life and property worth millions of money. It will therefore raise questions why an airline would have more than its three airlines making emergency landings due to shortages of fuel in their planes. There will need to be a review of the airline fuel policy in order to ensure that the planes do not run out of fuel while in operations. There would also be the need to review the price policy for the airline industry as it may not relate to the type of quality the customers are paying for. All this is aimed at ensuring that the company is avoiding ethical issues in relation to safety of its passengers. The Spanish government was forced to make an ...Download file to see next pagesRead More
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