StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Employee Satisfaction and Motivation in London Retail - Dissertation Example

Comments (1) Cite this document
Summary
Employee Satisfaction and Motivation in London Retail Stores: The Case of Apple By ZohaibManzoor (0729032) Presented to the Brunel Business School 2013 Total Number of Words: 8,465 Executive Summary It has been widely spread on news reports that Apple’s sales in London has significantly gone down due to its poor customer service…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.1% of users find it useful
Employee Satisfaction and Motivation in London Retail
Read TextPreview

Extract of sample "Employee Satisfaction and Motivation in London Retail"

Download file to see previous pages Table of Contents Executive Summary ………………………………………………………………………… 2 Table of Contents …………………………………………………………………………… 3 1. Introduction …………………………………………………………………………. 5 1.1 Purpose of the Study ……………………………………………………… 6 1.2 Research Objectives ………………………………………………………. 6 1.3 Rationale for Choosing the Research Topic ………………………………. 6 1.4 Scope and Limitations …………………………………………………….. 7 2. Literature Review …………………………………………………………………... 8 2.1 Motivational Theories …………………………………………………….. 9 2.1.1 Content Theories ……………………………………………… 9 2.1.1.1 Maslow’s Hierarchy of Needs …………………... 9 2.1.1.2 Alderfer’s ERG Theory …………………………. 12 2.1.1.3 Herzberg’s Motivator-Hygiene Theory …………. ...
.…….. 15 2.1.3 Summary of Theory in Practice ………………………………. 15 2.2 Importance of Keeping Each Employee Motivated and Satisfied with their Work ………………………………………………………...…. 17 2.3 Factors that May Increase or Decrease Each Employee’s Work Satisfaction …………………………………………………………. 21 2.4 Factors that May Increase or Decrease Customer Satisfaction …………… 21 2.5 Strategic Ways on How Employees can be Motivated in Increasing the Quality Service They Give to the Company’s Customers … 22 2.6 Theoretical Framework …………………………………………………… 25 3. Research Methodology ……………………………………………………………… 26 3.1 Research Method Design ………………………………………………….. 26 3.2 Research Questionnaire Design …………………………………………… 28 3.3 Research Ethics ……………………………………………………………. 29 4. Research Findings and Analysis …………………………………………………….. 29 4.1 Part I – Demographic Profile ........................................................................ 29 4.2 Part II – Employees’ Work Attitude and Behaviour .................................... 31 4.3 Part III – Relationship between Dependent and Independent Variables ..... 32 5. Conclusion and Recommendations ………………….....................…………………. 36 References ………………………………………………………………………………… 38 - 45 Appendix I – Research Survey Questionnaire ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Employee Satisfaction and Motivation in London Retail Dissertation”, n.d.)
Retrieved from https://studentshare.org/human-resources/1496272-employee-satisfaction-and-motivation-in-london
(Employee Satisfaction and Motivation in London Retail Dissertation)
https://studentshare.org/human-resources/1496272-employee-satisfaction-and-motivation-in-london.
“Employee Satisfaction and Motivation in London Retail Dissertation”, n.d. https://studentshare.org/human-resources/1496272-employee-satisfaction-and-motivation-in-london.
  • Cited: 0 times
Comments (1)
Click to create a comment or rate a document
al
alexisblanda added comment 1 year ago
Student rated this paper as
I never thought 8250 words essay could be written in such a free manner. I loved the style of this essay. Will definitely use it for my own work!

CHECK THESE SAMPLES OF Employee Satisfaction and Motivation in London Retail

Employee Motivation

The concepts underlying diversity suggest that the organizations which employ a diversified workforce are in a better position to understand the dynamics of the market in large demographical settings. As such a firm therefore can take advantage of the diversified base of employees to better tap into the local knowledge and better equip themselves to face the challenges in the market. Promoting diversity therefore can effectively provide organizations a competitive advantage in terms of having a diversified workforce. One of the key benefits of the diversity therefore is that organizations can tap into the local knowledge and therefore can allow the flourishing of innovativeness and creativity within the organization. However, dive...
2 Pages(500 words)Term Paper

Employee Motivation and Job Satisfaction

... Reflection Report on Employee Motivation and Job Satisfaction Introduction The reflection project focuses on isolating the themes identified from a given activity and presents the findings in a report format. The primary objective of this reflection report is to illustrate the effects of employee motivation and job satisfaction on job performance. Other objectives of the project include identifying the main agents of motivation, writing a report to represent the findings, and establishing valid conclusions and recommendations in relation to employee motivation and job satisfaction. The project will involve conducting an interview with two employees from Nestle Company. Nestle S. A is a multinational corporation that deals with foods...
7 Pages(1750 words)Assignment

Employee Satisfaction

Promotion should purely be merit based so that everyone in the organization gets an opportunity to move up the ranks. Also, in the event of job openings, it is advisable to first try and hire from within. This not only saves costs on training but also in a great platform for employee stimulation. It is important for the employees to be challenged to a reasonable level so as to encourage them to be interested in their job, thus, it is likely that the productivity levels will remain high. Motivation is key to increasing the productivity of a workforce. Compliments, for example, are excellent motivators. Satisfied employees are aware that they are appreciated as they constantly receive positive feedback from their superiors. High em...
4 Pages(1000 words)Essay

Employee Motivation

...Running head: FACTORS AND PROCESSES FACTORS AND PROCESSES THAT AFFECT EMPLOYEE MOTIVATION IN ORGANIZATION TABLE OF CONTENTS Introduction 4 Early theories of motivation: critical analysis 4 F. Taylor's motivation theory. Frederick Taylor was obviously the first to combine business practice with significant theoretical findings. Taylor assumed that material side is not the major motivational factor of employees. Instead, people need to have a comprehensive motivation in order to work more effectively. Thus, according to Taylor the factors that influence people's motivation are not only material, but also immaterial ones. 4 The policy of "stick and carrot" Taylor suggested implied punishments for poor performance and appraisals for better...
7 Pages(1750 words)Essay

Employee Motivation

...Employee Motivation Motivation influences productivity, and I believe it is essential to understand what motivates people to reach peak performance.It is not an easy task to increase their motivation because they respond in different ways. My first priority as a Web-Based Training Project Manager is to identify my core team and provide them with specific tasks. Secondly, my responsibilities will be to select and oversee the training and implementation of the new training management system. As company has provided me with Jonathan for assistance, it is crucial for me to first help him understand the new project. It will also be an opportunity for me to learn from Jonathan’s 15 years of experience in the company. His experience...
2 Pages(500 words)Essay

Employee motivation

...Employee Motivation There are a wide variety of personalities of worker out there. No matter what their work ethic, they require incentives in orderto work to the best of their abilities. In the 1960’s, there were two types of worker that were established: theory X workers and theory Y workers (Theory X and Theory Y, 2010). Theory X workers are naturally lazy and need help in performing essential work tasks. For these people, work is considered to be a chore rather than a pleasure. Organizations that rely upon the notion of theory X are more likely to be rigid and hierarchical. This is because the workers feel safe in an environment that is tightly controlled by management. On the other hand, theory Y workers are self-motivated to perform...
2 Pages(500 words)Essay

Employee Motivation

... Employee Motivation The motivation theory of equity s that managers can motivate their workforce or subordinates by making sure that the benefits and rewards the employees receive are in consistency with their hard work. The theory postulates that if employees perceive that the benefits such as salaries they are paid is not equal to the amount of hard work and effort they invest in their work, then employees will experience a decline in their motivation (Gitman 243). This is a theory that I as a manager would follow in order to motivate my workforce. Benefits, especially the monetary ones are resources that are highly desirable to the employees and in order to attain these resources employees try to meet the expectations of the managers...
1 Pages(250 words)Assignment

Motivation and Employee Satisfaction

The researcher has done the internship programme at Phoenix Ltd. where the objective of his project was motivation and employee satisfaction. Since the author worked at the HR department of the company; he was under HR Executive assisting him/her in selection and recruitment of employees, motivating the existing employees and providing them different pieces of training and development programmes. The researcher believes as work is undone without proper motivation. So, he tried to instill the same thinking among the employees by giving them prep-talks and encouraging them. The first step towards motivation started with asking them what they want out of their jobs. This meant interacting with them on a regular basis which gave th...

13 Pages(3250 words)Essay

Employee Motivation

...EMPLOYEE MOTIVATION Employee motivation Introduction Every organization wants to get the best out of its employees. To get maximum return per employee, human resource experts drum up the importance of a happy work force (Torrington et al 2014). Many theories have come up over the years on how to get employees to deliver. From theories that force them to work for the paycheck (Theory X management), to theories on how to dialogue with employees, and get them doing what they are supposed to do (Theory Y management). At some point, management Guru Peter Drunker came up with a theory called management by objective. Under this theory, return per worker is measured based on an employee’s ability to deliver on set metrics (Torrington et al, 2014...
4 Pages(1000 words)Essay

Clothing Retail Market in General

The industry is оverwhelmed with cоmpetitiоn frоm cоmpаnies which hаve invested in hi-tech mаchinery leаding tо greаter efficiency оr hаve plаced their prоductiоn tо fаctоries in cheаp lаbоur cоst cоuntries tо prоduce their prоducts. Hоwever, mоst pаrt оf the cоmpаnies in this sectоr mаke nоt very high prоfits. Tо increаse the mаrket shаre in this аrenа is nоt аn eаsy tаsk, аnd therefоre it needs а greаt deаl оf endeаvоur, knоwledge, аs well аs energy аnd mоney.
Clоthes retаilers fаll intо twо brоаd cаtegоries: firstly, thоse selling оwn-brаnd clоthing аnd, secоndly, thоse selling third-pаrty weаr. Mаjоr retаilers such аs Mаrks & Spencer аnd the Аrcаdiа Grоup аre gооd exаmples оf the first grоup, аs аre chаin оperаtiоns s...
18 Pages(4500 words)Research Proposal

The Spanish Retail Clothing Company

The demand for clothing and fashion garments increase in a growing economy. The industry today has grown exponentially; the role of the buyer, as well as the supplier too, has changed. Intellectual capital and creativity are central to the success in the clothing industry. In the current business environment, competitive edge lies in innovation and original creative expressions. The fashion industry is unpredictable. Fresh fabrics introduced every season, new and original designs created every now and then, mark the fashion and clothing industry today. These are the greatest assets of the company, which the executives need to identify in a timely manner, assess its application, and make changes or modifications to suit the demands...
11 Pages(2750 words)Case Study

Procter & Gamble in Retail Stores

Given the dimensions and characteristics, P&G is able to utilize the abundance of resources by adopting a growth strategy for its operations. The dynamism and complexity of the environment--as characterized by external pressures such as rapid-changing consumer preferences, more adept competitors and increasing prices of raw materials—requires P&G to create a unique organizational structure that will both enable it to ensure effectiveness, or to achieve its goals and business objectives; and efficiency, or to lower down the costs of doing business to maintain profitability and ensure proper allocation and use of its resources.
The unique organizational structure serves as one of its capabilities, and strengths in...
11 Pages(2750 words)Case Study

Correlation between Motivation and Efficiency

It also has many warehouses to deliver chilled and frozen food to customers. It is highly unpleasant for the workers to work in the chilled warehouses. Just five years ago, one of the warehouses in Stroke-on-Trent introduced a new technical system that transformed the attitude of the workers and their efficiency.
Though the company spent almost £ 300,000 on installing a new system, it reckoned that by cutting down the mistakes and providing a better workplace for workers it could save that much amount in the first year itself. Prior to the installation of a new communication system, workers felt much boring with the old techniques of writing the movements of goods by a bit of paper and pencils. Apart from mistakes and e...
6 Pages(1500 words)Research Paper

Ryanairs Staff Treatment and Motivation Problems

To prove that not all of the public accusations against the way Ryanair handles its employees is true; a combination of qualitative and quantitative research methods will be utilized using research survey questionnaires. Aiming to strengthen the research survey results, an interview with Ryanair’s human resource assistant manager, customer service supervisor, duty manager, and duty controller was conducted to enable the researcher to gain a better insight with regards to employees’ views on labor unions and the type of motivational strategies used by the company.
Ryanair is an Irish low-cost airline with its head office in Dublin and its main operational base at London Stansted Airport. It is Europes major low-cos...
43 Pages(10750 words)Dissertation

The Importance of Employee Empowerment in the Global World

Empowerment is the authority to make decisions within one’s area of operation without having to get approval; from anyone else. Here the operatives are encouraged to use their initiative to do things the way they like. To this end, the employees are given not just authority but resources as well so that they not only take decisions but implement them quickly. This empowerment means giving the employees the authority to make decisions and providing them with financial resources to implement these decisions (Koch & Godden, 1997 11).
Employee participation and empowerment participation means sharing the decision making power with the lower ranks of an organization in an appropriate manner (Lashley & McGoldrick, 199...
9 Pages(2250 words)Assignment

Change in the History of London

London was founded by the Romans and became the center of trade in the new Roman province of Britannia. The beginnings of London can be dated with some exactitude to the invasion of the Romans in 43AD. Prior to the Roman invasion, there was no permanent settlement of significance on the site of London. Instead, the Thames River flowed through marshy ground sprinkled with small islands of gravel and sand. There were probably more mosquitoes than people inhabiting the area. (London History - Roman London). Londinium was established as a civilian town by the Romans about seven years after the invasion in AD 43. Roman London occupied only a small area. During the 2nd century, Londinium has replaced Colchester as the capital of Roman B...
11 Pages(2750 words)Report

Employee Supervision

The type of employee supervision will depend totally on the management of the agency. This paper will discuss two commonly used models of employee supervision.
Employee Supervision can be defined as the process of the leader or senior management of an institution giving advice to junior staff on the policies, plans, and procedures of the institution. The leader advises on how to interpret and implement the plans, determining the extent to which they are being followed and advising his/her seniors thereof. Kalinich, Klofas, and Stolkovic, (2008, p. 54) define employee supervision as the process of coming up with personalized learning plans for the employees to be supervised as they deal with clients.
There is a number of...
7 Pages(1750 words)Assignment

Global Employee Information and Consultation: Replicating the European Model

...Global Employee Information and Consultation: Replicating the European Model INTRODUCTION The only way for the employees and their representatives to reach the level of multinational corporations is to create an effective transnational mechanism that facilitates consultation and information disclosure. The European model (EWC) is an example of an institution that intends to provide employees voice in the transnational arena. The information dissemination and consultation arrangement enable employee representatives to participate in discussing issues that pertains to their employment. However, there is a need to analyze whether EU style of legislating a mechanism shall be effective if replicated globally. The answer in part depends...
9 Pages(2250 words)Coursework

Employee Commitment in Multinational Organisations

... Topic: International People Management Lecturer: Presentation: Introduction Commitment is of paramount importance in virtually all aspects of organizational operations. Organizational culture is fundamental for employee commitment in any organization. In many situations, organizational culture fails to foster commitment among employees, which makes the committed employees an exclusive group. Contemporary organizations tend to lay off employees often due to their failure to accomplish the targeted goals. Employees on the other hand have a tendency of shifting from one employer to the other in search of satisfaction. In this set up, neither the employees nor the employers are contented. In essence, employee commitment means loyalty...
8 Pages(2000 words)Essay

Employee Motivation

...Employee Motivation Introduction While it is true that motivation is an internal and personal process, organizations can actually churn up such internal process for their own advantage. Not that the organization only benefits from it but it is a win-win proposition for both the individual’s and business’ well-being. Any organization which depends much on manpower knows several schemes, complicated and simple to motivate their employees. This paper presents how a simple trick concretely affects the whole organizational behavior and the business generally. Aid of a Brief Contact In the article, “The Open Secret to Motivating Employees,” university management professor Adam Grant proposes an easy strategy to motivating employees...
2 Pages(500 words)Coursework
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Dissertation on topic Employee Satisfaction and Motivation in London Retail for FREE!

Contact Us