Answer exam question1a 1b - Essay Example

Nonetheless, this section of paper will focus on discussing the internal and external causes of conflicts in organizations operating in an international context. Internal Conflict Internal sources of conflicts involve interpersonal conflicts among people within the organization; for instance, this can be between employees or employees and their employer. Therefore, this form of conflict occurs within the organization, and this is manifested in a situation when people’s values or morals are compromised.

On the other hand, these conflicts results to a significant deal of stress among employees involved; in fact, they are expected to solve these problems depending on the situation (Rees & Porter, 2008, 64). Apparently, internal conflicts a significant impact on employees’ level of performance. In this case, in this case there is a need to deal with the situation of internal conflicts through talks in order to resolve the conflict or avoid an escalation of the situation. External Conflict External causes of conflict involve people within the organization, and outsiders; in fact, these forms of conflicts are subject to interventions by outsiders, who are observers such as customers and suppliers.

On the other hand, external conflicts result from management styles, whereby the owner may fail to set well with employees in an organization. Furthermore, there are cases that involve government intervention in the business, which may result to conflicts between the government and employees. 2. b) Critically assess with reference to course concepts, possible strategies that an international manager may use to successfully manage conflict that is having a negative effect on operations. Introduction There are cases where conflicts in the workplace have positive or negative impact; for instance, the positive impact involves facilitating identification of issues that are points of weaknesses in the organization.

Another positive impact involves improvement of negotiation and mediation skills in the working places (Edwards & Rees, 2006, 45). Nevertheless, there are cases when these conflicts become constant and overwhelming to employees, and this can have a negative impact on their productivity. In this case, this section of the paper will focus on presenting a critical assessment based on course concepts in order to identify relevant strategies can be applied by international managers in managing conflicts with negative impact on the organization.

Mediation In situations of conflicts, there is a need for effective business practices such as mediation. In this case, there is a need for mediators who are personally involved in conflicts, whereby they are expected to offer unbiased opinions. Therefore, managers take the role of becoming mediators, whereby they engage in discussions regarding conflicts (Dowling, Festing & Engle, 2008, 30). In fact, these discussions are based on rules; for instance, managers can stipulate that employees should avoid behaviours such as yelling and portraying emotions since this can lead to escalation of these conflicts.

In numerous cases, the mediators in organizations are human resource manager; thus, these managers are expected