Practical Learning and Development Event in Need of a Leadership Capacity Development Training - Research Paper Example

The objective of the paper has been to identify the training needs in accordance with the leadership capacity of EITC. During the observation, it was noted that the workforces of EITC comprise a diverse culture with a major inclusion of authoritative leadership style which implies that the managers follow a commanding portfolio. It is also observed that the managers follow a centralized form for managing the activities of the company. The HRD department of the company is also observed to be lacking in managing the diverse workforces in this changing and highly competitive business environment.  It is owing to this reason that the company should be facilitated with effective training as well as a development program. Accordingly, the four competencies including leading people, strategic management, stimulating commitment, and managing change have been suggested to the HR manager in EITC for the enhancement of their skills as well as to perform effectively in the ever-changing and competitive business environment.                                         

OVERVIEW STATEMENT

Emirate Integrated Telecommunications Company (EITC) instigated its operations in the year 2006. Since then, the company has been diversifying in various segments including the mobile market as well as fixed telephony, IPTV, and broadband connectivity services market within the local periphery of UAE. The company offers these services to its retail customers, i.e. households, individuals, and businesses. The company is also identified to be offering carrier services to businesses and TV broadcasters with satellite up or downlink facilities. In its current practices, the Emirati telecom company, i.e. EITC was reported to serve around 5 million people as customers as well as around 40,000 businesses in the local market segments as of 2011. The company is further noted to count on around 2,000 employees’ productivity to deliver superior quality services to its customers. A unique feature of the working environment in EITC is that it comprises employees belonging to diverse cultures from around 60 countries even though the company is still observed to be operating within the local market of UAE. Nevertheless, half of the senior management team as well as the staff serving customers directly comprise UAE nationals (EITC, “Who we are”).

Taking the virtues of its diverse workforce, the company seeks to provide better value to customers and thereby increase its leadership capability to satisfy its customers’ expectations and requirements. Accordingly, with respect to developmental training, the leaders in ETIC are observed to be mainly emphasized on equality as well as on the continuous improvement of the overall workforce.