Mercy Health System - Essay Example

Topic: Summary on Mercy Health Systems Company’s Profile:- Mercy Health System (MHS) is a not-for-profit organization which integrated healthcaresystem to provide comprehensive services to residents in southern Wisconsin and northeastern Illinois. It is the child company of While Mercy Alliance, Inc. (MAI). MHS was established in 1895 by Dr. Henry Palmer. It’s current president and CEO is Javon R. Bea, who was recruited by the board of directors in 1989. He developed a vision to create a vertically integrated healthcare system that would partner with physicians to deliver patient-focused, high quality care; provide excellence in patient care services through conveniently located medical centers; provide complementary care through post-acute care and retail health services; and offer this range of care through an integrated insurance plan. Mercy provides services that span four core service areas, including hospital-based services, clinic-based services, post-acute care and retail services, and insurance products. These four core service areas make up our comprehensive, vertically integrated delivery system, and integrated delivery is what makes Mercy unique in serving the full range of health care needs of our patients. As theyve grown in size, they have increased the breadth and depth of care provided to our patients. They continually strive to improve the quality of care received, stretching themselves to exceed the most stringent standards. They are committed to providing patients with the latest technology; the best medical teams and expert, compassionate care as we work to fulfill their mission of providing exceptional health care services resulting in healing in the broadest sense. These powerful words encapsulate the Mercy Health System mission and organizations commitment to their patients and community members. Business focus:- MHS Mission, Vision, Values, and Pillars MHS Mission Statement The Mission of Mercy Health System is to provide exceptional healthcare services resulting in healing in the broadest sense. MHS Vision and Four Pillars of Excellence 1) Quality – Excellence in Patient Care • Excellence in patient care using best practice benchmarks to ensure continuous improvement. • Promote a culture of patient safety • Foster an effective Corporate Compliance program • Provide information systems and technology to support excellence in healthcare. 2) Service – Exceptional Patient and Customer Service • Provide exceptional patient service through measured customer satisfaction. • Continually improve integrated programs and services based on patient need. • Provide educational programs and health initiatives to improve community health. • Improve community good with special concern for those most in need. 3) Partnering – Best Place to Work • Cultivate high partner satisfaction by being a best place to work. • Recruit and retain board-certified physicians and other qualified partners. • Promote a safe and healthy work environment • Foster a learning organization 4) Cost – Long-Term Financial Success • Continue growth initiatives and integration strategies • Emphasize cost containment through efficient operations • Enhance access to capital • Achieve long-term financial success MHS Values • Healing in its broadest sense. • Patients come first. • Treat each other like family. • Strive for excellence. Value proposition:- To support its commitment to service excellence and delivery of quality care, MHS incorporates customer requirements into the SPP and the PDCA improvement cycle through use of the Customer Relationship Management (CRM) Model. The CRM Committee uses this model to systematically review current and potential customer feedback and determine changing customer requirements. MHS’s key customers include patients, communities, and employers/enrollees. Key inputs used to determine customer requirements, maintain dynamic customer interaction, and facilitate rapid response to needs include: • Patient/Customer Satisfaction Surveys. • Service Recovery Program (SRP). • Market Research. • Retention/Referral Analyze. It’s achievement:- 1. Prestigious Malcolm Baldrige National Quality Award was presented to Mercy Health System in 2007. 2. In 2003, MHS received the Governor’s Forward Award of Excellence, the state of 3. Wisconsin’s equivalent to the Malcolm Baldrige Award. 4. MHS is a national leader in the integration of healthcare services, and has ranked in the top quartile of Verispan’s top 100 integrated healthcare networks for the past six years. Achievement’s are always limitless and comes up without any prior notice because they can be achieved at any time and in any phase of life. Only the thing is that success should be achieved in a correct manner and should be maintained throughout life or even for centuries. Mercy health systems should maintain its prestige for life long and it should dedicate itself to humanity and for good and sake of the people. It is because of their hard work and dedication to their patients, communities and organization that Mercy has transformed itself into a national leader in health care. Mercy should strive for excellence measure in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; workforce focus; process management; and results. It’s winning for lifetime demonstrated increased market share, greater customer satisfaction, improved employee relations and enhanced operating performance. Read More