Ooperational Activities of Medical Centers - Essay Example

Case Study – Consulting Introduction A deep analysis and evaluation of the medical centre conducted reveals that the various sitesare having problems in their operational activities. Without the operative coordination of tasks among the sites, the medical centre will not conduct its operations efficiently. It is evident that these client service sites have a lot of deficiencies that ought to be corrected before the survey gets conducted. This paper will identify every issue pertaining to every site and prepare an effective plan to address the challenges they face. Site 1 The Residential Chemical Dependency Program for Adolescents requires the maintenance of proper medical records. The physician in this site should ensure that he assesses every client’s motor skills and record them down electronically. Since assessing the motor skills is mandatory, the centre should employ elaborate programs that will ensure the physicians follow the correct procedures. This policy may be ensured by the introduction of the Electronic Health Records system. This system will advocate for the recording of relevant report and charts regarding the patient. This system allows patients to create and maintain their own portal accounts(AHA & CHME, 1981). These portal accounts give patients control about information regarding their health and the different evaluations being done by the physicians. The portal also allows the patients to share various diagnosis materials, schedule hospital appointments, as well as update patient information. The update of the patient’s progress is important and it is carried out on a secure platform. By introducing a patient portal into the system, the patient ensures that the physician carries out every activity that is required of him or her. Site 2 The Residential Chemical Dependency Program for Adult Women is governed by the Joint Commission and the State standards. The policies found therein require that treatments plan be completed in two weeks of admissions. However, this site does not maintain any treatment plans for the patients. It is important that the site maintain create treatment plans for the adult women in order to help them with their recovery process. The site needs to employ physicians that will carry out the processing of relevant information to be used in the treatment plan. These physicians should also identify the various needs and problems that each specific patient requires. Every patient has different requirements. The site should also employ clerks in order to ensure the information given by the patients is fed online where the patients can access. The patients should access these treatments plan as they are devised according to everyone’s need. Access to the treatment schedules will allow the patients to take any medication or perform any activity that is required of them. This policy will also reduce any associated inconveniences as the physicians will attend to more patients that may require the same assistance. Through the EHS program, the e-Prescribing software may be employed. This program simplifies workflow in accordance with the centralization of patient prescriptions. It also allows written prescriptions and sending them to local pharmacists for purchasing. The e-Prescribing software basically has five functions. They include 1) Organizing a list of prescribed medicines to be taken and their respective dosages 2) Receiving alerts for allergies and drug responses. 3) The transmission of prescriptions instantly to the pharmacies that the patients prefer to collect their medications. 4) The easy processing of refills in a short time. 5) The program also improves legibility and helps to reduce certain errors. Site 3 The Outpatient Mental Health Clinic currently has about 600 active clients. However, only a few of these clients’ records are easily accessible. Every patient that has mental issues should have access to their evaluations and reports from the physicians about their current conditions. This site should employ a supervisor that will ensure all the records are maintained and are easily accessible. The health information clerks should not conduct any secretary activities. The site should employ a secretary that will answer calls at the intake desks. Furthermore, it is important that this clinic should add more health information clerks because it receives more clients than any other sites. For example, on completion of the analysis, about 40 clients were scheduled for appointments. This number is too large for only two information clerks to handle even if they conducted it effectively. The Outpatient mental Health Clinic should, therefore, employ three or four more health information clerks that will ensure proper records are maintained and are easily accessible. Furthermore, these additional clerks will coordinate the activities of the patients and physicians and ensure all the scheduled appointments are conducted effectively. The site may also choose to integrate e-Labs system into their workplace. The e-Lab assists in forming patient charts and sharing them with the required providers. The e-Lab program helps to eliminate errors from data that are manually entered, as well as flag abnormal results obtained during various appointments. During appointment procedures, this program is usually helpful to patients especially if sent back to the lab. The program allows updates of lab charges and the conducting of extra lab tests obtained from the patients’ charts. Site 4 The Outpatient Chemical Dependency Site incorporates the setting up of quantitative analysis processes; however, none has been set up to date. To allow the effective performance in this area, the records clerk should only deal with quantitative analysis processes. The improper definition of tasks results to the inefficiency in this site. Since there are currently 125 clients that need to be catered for, it is evident that the record clerk cannot handle all these functions alone. This site needs to employ an office manager and more record clerks. The office manager may choose to appoint his or her own secretary that will coordinate financial intakes with the financial offices, talk to clients and complete general correspondence. More record clerks will schedule appointments for the patients and also maintain time sheets for the clinicians. Site 5 The clinical supervisor should notify the organization about the court order and the subpoena ducestecum as soon as possible. Matters that relate to the law should be handled carefully and be treated with privacy. The clinical supervisor should get in touch immediately with the site’s legal team and notify them. If there is no legal team, the supervisor should inform the overall administrator or the health information manager about the summons by the court. Conclusion The above solutions will result to effectiveness and productivity in the different sites when implemented and observed properly. Not all sites require the implementation program of the EHS system. However, the program would act as an incentive to the sites that do not use it. The information technology department should lead teams that favor the effectiveness of the Electronic Health Record system into the hospital organization. These sites should develop new frameworks that will focus on improving productivity, patient care, and reduce the administrative costs of the hospital. Reference American Hospital Association, & Clearinghouse for Hospital Management Engineering (U.S.). (1981). Multi-institutional arrangements in urban hospitals: A collection of case studies. 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