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Patient Satisfaction and Retention Strategies in Hospitals - Thesis Example

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 In the paper “Patient Satisfaction and Retention Strategies in Hospitals,” the author is conducting a research on the patient satisfaction and retention strategies on Sheikh Khalifa. The performance of any hospital is dependent on the patient satisfaction…
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Patient Satisfaction and Retention Strategies in Hospitals
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"Patient Satisfaction and Retention Strategies in Hospitals"

Download file to see previous pages Although studies have been conducted to establish why different hospitals perform better than others. The question of why some hospitals perform better than others is asked by many and by conducting a research on the patient satisfaction and retention strategies on Sheikh Khalifa some of the questions will be answered.
 Patient satisfaction and retention strategies play a major role in ensuring that hospitals function appropriately without any hiccups. Patients choose to go to seek medical attention in one hospital than other maybe because of the services that they are offered. The question that is asked by many people is why people choose one hospital than the other. The problem that managers face is what strategies can be used to help in retaining and attracting the clients in their medical facility (Dickson & Linda, 98). The reason for considering this question of strategies is solely is to look at different factors that make patients or customers choose one hospital over the other.
 Patient satisfaction and retention strategies are a major problem to health institutions because hospitals do not have ways in which they can retain their patients. This is a problem not only to the hospital institutions because they lose their customers, but also on the part of the patients. Because if they keep on changing the hospitals it becomes hard to track their medical history. This, in turn, creates another problem because in the case where patients have underlying medical conditions they cannot know how to handle those situations.
 There is a major knowledge gap that needs to be filled when it comes to patient satisfaction and retention strategies, as well as, the attraction of patients in the medical facilities. Statistics indicate that most patients do not go back to the hospitals for the second time because they were not satisfied with the services that were provided by the healthcare providers in the hospital (Shelton, 87). ...Download file to see next pagesRead More
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