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Part 1,2 - Essay Example

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Managing Quality In Health Care Sector Name: University: Introduction Quality is essential in the healthcare sector, and any organisation in the sector is affected by the issues of quality assurance (McLaughlin & Kaluzny, 2006). Health care is concerned with the health and lives of human beings, and in this case, it is essential to note that quality assurance in this sector is beyond just rhetoric…
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Download file to see previous pages According to Donabedian (2002) there is a need for medical professionals to be able to achieve quality in service delivery. To achieve this, medical professionals must be given the ability to work with autonomy and must be able to apply professionalism and ethics in their ability to deliver healthcare services. For as long as quality in the delivery of healthcare is essential, there are numerous challenges which will continue to face the healthcare sector. Some of these challenges include but are not limited to the following challenges; Incompetent human resource management Incompetence in human resource management is a significant issue in the delivery of high quality healthcare (Nkomo, Fottler & McAfee, 2010). Researchers in the healthcare industry have identified that human resource management in the healthcare sector is poorly done. This poor human resource management has caused poor cooperation among healthcare partners such as the managers and the workers. This is because as long as the senior management is not able to manage the human resource, there is no way organisations may be able to deliver high quality service delivery. Well managed relationships between the various stakeholders in a healthcare organisation can be used as a vehicle to achieve quality service delivery. Enhancing cooperation and team work among the workers is important so as to facilitate in making sure that all participants in healthcare delivery are able to work together in achieving high quality in the delivery of services to the patients (Shi, 2010). To understand why human resource management is poor in the healthcare industry, it is good to point to the nature of healthcare work which set healthcare personnel apart from the rest careers. To begin with, healthcare services are needed around the clock, and this means that most healthcare personnel cannot have the 8:00 to 5:00 working day like in many other occupations (Niles, 2013). These healthcare workers must be able to be on duty full time so as to take care of patients at all time. Failing to have well coordinated human resource is a significant factor and there is no doubt it contributes in determining the quality of services in the healthcare sector (Harris, 2006). Many healthcare facilities are not able to have a good human resource management which can affect the way the hospital’s human resources are managed. In many cases, hospitals and other healthcare organisations use healthcare personnel to manage the human resource, and many do not have a fully fledged human resource department. As Nkomo (2010) says, it is highly serious for players in this sector to facilitate effective leadership and make sure that human resource are well managed and that there are good and progressive relationship between the working staff and the healthcare organizations. Information availability The other issue that quality management in healthcare delivery faces is the lack of acquisition of ICT resources to harness knowledge management strategies (Bali, 2005). The rapid development of the information and communication has aided in information sharing. The healthcare sector should be able to tap this potential to help in increasing healthcare services quality and make sure patients can have the best service. While other ...Download file to see next pages Read More
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