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Patients complaints - Dissertation Example

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Major Patient’s (or Patients’) Complaints in London NHS Hospitals and Ways to Minimize this Complaints Insert Tutor Institution Date Table of Contents Table of Contents 2 Acknowledgement 4 Abstract 5 Chapter 1 6 Introduction 6 1.1 Background 6 1.2 The Concept of Patient Complaints 8 Chapter 2 14 Methodology 14 2.1 Introduction 14 2.1 Aims and Objectives 15 2.3 Data collection process 19 2.4 Process for data analysis 19 2.5 Results 19 2.6 Conclusion 21 Chapter 3 21 Literature review 21 3.1 Introduction 21 3.2 Major Themes 22 Chapter 4 25 Discussion 25 4.1 Introduction 25 4.3 Strengths and Weaknesses 27 4.4 Policy and Research Implications 28 References 30 Acknowledgement I woul…
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Patients complaints

Download file to see previous pages... Lastly, I would also offer my regards to friends and family, and everyone that made this possible. Abstract Patient complains is a source of information and indication for healthcare professional and authorities to know the level of service they are offering as the high quality of healthcare complains. This research project aims to explore the issue and hopes to make an input to it by providing an insight into what people in fact complain about. While referring to the issue of complaints within the health service in general, the focus will be upon complaints concerning NHS’s hospitals and their employees. ...
Discussion: After reviewing and analysing all the data, journals and books with different views and arguments about patient’s complaints. The researches have shown that patients/ customers complaints mainly contribute to the poor reputation of the National Health Service (NHS). However, if the people (hospitals managers) dealing with the complaints, see the complaints as a tool to improve the service instead of annoying complaints, it would have reduced the number of complaints and improve productivity. Chapter 1 Introduction 1.1 Background Considering how big the NHS is in United Kingdom, it is mandatory to evaluate and improve any form of compliant/ report made by patients of the NHS. Patients views made know to the NHS must be considered very important until it is solved. There are often steps and procedures that should be in place on how to submit complaints without raising any alarm. Statistic has it that over 20% of patients complain each year, with majorities of them being the elderly patients; their complaint is variably distributed among doctors, nurses, well being of the hospital and midwives (Womack & Jones, 1996). Forty nine percent of these complaints go to the doctors, 29 % to the nurse, 6% to admin and staff and 2% to midwives and the well-being of the hospital according to daily mail report 8 November 2011. Since 2006, we have seen cases of complaint increase due to unchanging attitude of NHS towards any formal or informal compliant this was submitted by foundations trusts (Waldro, 2009). Several compliant like unsatisfactory treatment, inappropriate prescribing, contradictory diagnosis, and practitioner not responding or co-operating have being left wildly unattended to by the ...Download file to see next pagesRead More
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