Decision making task 2 - Essay Example

Decision making task 2 al Affiliation) Recommendation The best strategy that can be adopted in decision-making is the two-cashier system. It is evident that an additional cashier would reduce the amount of waiting time for customers from 5 minutes to 20 seconds. The system would increase efficiency and improve customer satisfaction, as they do not spend a lot of time waiting in line. With queuing, management and users may estimate the efficiency of a system. The tool projects the average number of customers in a system, the average time the customers spend in the system and the average utilization of the system.

It also projects the average number of customers in the system, the probability of the customers being in the system as well as the average waiting time for the customer in the line. Computer generated output The output that will be obtained with consideration of the sales that will be made is as shown. Quarter Sales 2nd -2007 90,000 3rd-2007 95,000 4th-2007 98,000 1st -2008 96,000 2nd-2008 102,000 3rd-2008 99,000 4th-2008 118,000 1st-2009 109,000 2nd-2009 124,000 Reason for the decision making tool Of importance in the model is the fact that it informs management on whether changes are necessary in the system.

With information from the analysis, performance may improve through implementation of some changes. The arrival rate of the customers may be altered, improve efficiency of the server, increase the number of the service facilities, priority rule as well as increasing the total number of lines within the system. Modification to the system could help Shuzworld improve performance through efficiency.