My plan & internship 1st week report (B) - Essay Example

My first week will be spent as a teller. This is a front liner job. To impress my supervisor and to do well as a teller, I will come to work early so that I have already familiarized myself with the job before the bank opens. I anticipate that there will be a system that will be used and I have to take time to learn it. Coming in early will help me learn it quickly. The rest of the three week period will be about customer service and this is where my supervisor and co-workers will be helpful.

I will listen intently to what they have to teach me and observe them so that I can do customer service well. I will try to be as pleasant as possible to everybody. The internship went well but not without issues. I was however able to overcome the issues presented to me. I was nervous during the first few days because I was not familiar with bank operations. At first, I was hesitant to ask questions first because I was initially intimidated with my colleagues who seemed to be very busy all the time.

I took initiative the initiative however to be confident enough to ask questions to my supervisor as well as my co-workers for me to learn about the job. It served me well during my first week as a teller because it was my adjustment period. The succeeding weeks was about customer service. During this time, I have to familiarize myself with the several systems that the bank used such as Phoenix, a system used for handling customer’s account information and lastly, QMATIC which puts order in servicing customers.

These systems enable me to facilitate deposit and withdrawals, transfer money from one account to another, cash box at the end of the day as well as put order in the servicing of customers in the bank. Working in bank is not easy because it requires us to work fast without committing any errors. Thus I was told by my supervisor to learn time management to be able to service as many customers as possible