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Complete Training Program - Assignment Example

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This paper declares that training in customer service is performed in order to enhance and maintain customer service standards. This will enhance and create a hospitable working environment foremost improved and sustainable high service delivery level leading to customer preference…
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Complete Training Program
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Download file to see previous pages In a hotel environment, there are lots of issues taking place. However, after working the whole day in offices hence they require a lively class so that they do not fall victims. During class hours it is important to resort to interactive and experimental programs so that all the students would grab a little.
In order for the program to be successfully completed with effective results, the program should run for six months being that the course is being conducted on the part-time basis. However, this will allow the student to fully complete both theory and practical tests to ascertain their competency in the lucrative field in the Hotel industry.
Each and every student taking the course will have to submit a series of theory and practical assignments which will cater for 30% of the final examination at the end of the course. However, this does not mean that the students must dedicate all their efforts towards exams, but through their daily work performance to they will be able to earn points. This affirms that the training is not meant to equip the students with skills to pass the examination but also the ability to confidently work in any given situation with minimum superb vision.
To ascertain that the course is well covered, I will not only look at the examination results but also the courage and confidence in the daily work, personal etiquette and customer service criterion among others. Being that learning is a process, I will include unplanned continuous assessment tests which do not require bookwork so that the real picture and efforts in mastering the study topics would be affirmed.
First and foremost, learning after work is really tiresome especially in the food industry where there is hardly any rest till evening. ...Download file to see next pagesRead More
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