The Relationship between the Effectiveness of the Training and Development Function, Organisational Citizenship Behaviours, and Employee Engagement: An Empirical Study of Vietnam Airlines Abstract The research focuses on the evaluation of the effectiveness of the training and development function within Vietnam Airlines, and its relationship with organisational citizenship behaviour and employee engagement…
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When asked about the improvement areas of training in terms of training phases, training design surprisingly received the highest percentage, with training needs analysis succeeding it. Eight out of the 21 soft skills which were assessed in terms of the priority accorded to them by Vietnam Airlines were rated as high priority areas by more than 50% of the sample. These soft skills include the following: drive to achieve; dealing with others effectively; managing relationships; leadership; developing people; team empowerment; strategic thinking; and effectively adapting to change. Nearly half say that they have IDPs in place, while majority have agreed that their training policy is effective. Half of the respondents claim being involved in the assessment of their training needs and how the organisation has shown how training influences job performance. Performance evaluations, which is a support mechanism to training and development, is carried out at least once a year, according to all of the respondents. Attendance to both in-house and external training was experienced by at least half of the respondents at least once within the past 12 months. ...
Additionally, the following obstacles to training and development must be addressed: operations being given greater priority than training and development and the unclear role of training as a promotion criterion. Significant and positive correlations were yielded for both OCB and employee engagement, underscoring the critical importance of the training and development function for Vietnam Airlines, in its bid for competitiveness within the airline industry. Table of Contents Chapter 1 Introduction 7 1.1 Introduction 7 1.2 Vietnam Airlines 8 1.3 Relationship of Training, Employee Engagement and Organisation Citizenship Behaviour 12 1.4 Research Aim 14 1.5 Research Objectives 14 1.5 Overview of the Study 14 Chapter 2 Review of Related Literature 16 2.1 Review of Related Literature 16 2.2 Importance of Training and Development in the Airline Industry 16 2.3 Phases of Training Function 21 2.4 Analysis 22 2.5 Design 23 2.5 Development 24 2.6 Implementation 25 2.7 Evaluation 25 2.8 Factors that Influence the Effectiveness of Training 26 2.8.1 Training Needs 26 2.8.2 Formal Training 28 2.8.3 Informal Training 28 2.9 Employee Engagement 34 2.10 The Constructs of Employee Engagement 38 2.10.1 The constructs of employee engagement include job satisfaction, involvement and commitment. 38 2.10.2 Organisational Citizenship Behaviour 39 2.10.3 Constructs of Organisational Citizenship Behaviour 40 Chapter 3 Methodology 47 3.1 Introduction 47 3.2 Research Approach 47 3.3 Research Design 50 3.4 Sampling Plan 51 3.5 Data Collection Procedures 52 3.6 Instrument 53 3.7 Ethical Considerations 56 3.8 Method of Data Analysis 57 3.9 Conclusion 57
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