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... Leadership: Downfall at Xerox Introduction People constitute an organization’s most important and vital factor in its success or failure. Unlike material and financial assets, human resources, by their nature, are highly dynamic and elusive, defying foolproof quantitative analysis and predictability. The challenge of management is not so much in its money, machines, methods, or markets, but in its people.
The role of leaders is critical in the creation of an environment for performance. They integrate tasks, structure, technology, resources, and people into a productive configuration. They achieve goals through the efforts of other people. They have to influence the behavior of other people in order...