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Interpersonal Communication - Term Paper Example

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Interpersonal Communication Interpersonal communication has been recognized as an inevitable factor in managing organizational behavior within today's business world. The relationship between effective leadership and communication in organizations has long been emphasized by researchers…
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Interpersonal Communication

Download file to see previous pages... Schuler in 1979 “took a major step forward in the area of research on organizational communication with his role-perception transaction-process model of organization communication, which describes the relationship among communication, role perceptions, and two outcome variables-satisfaction and performance” (Penley 309). It is evident that effective interpersonal communication enhances the satisfaction of employees and this would in turn result in better performance and subsequent easy accomplishment of the organizational goals. Today’s employees need to interact with consumers, coworkers and the management constantly and no employee would like to engage in work in isolation. These factors have increased the role of effective interpersonal communication skills in the business scenario. The positive outcomes of maintaining effective interpersonal communication skills within the organizational setting are many and varied. These may vary from increased productivity, greater commitment to a very conducive work environment where each one can strive towards achieving the organizational goals. Researchers have emphasized that interpersonal skills help enhancing organizational commitment within the organizational culture. ...
The researches resorted to a descriptive survey for the purpose of the study. The survey was administered on two public organizations in Qom city and the participants of the study were consisted of 106 individuals who were randomly selected from these two public organizations. It has been identified that “poor communication skills can cause irrevocable damage to relationships; affecting productivity, satisfaction, performance, morale, trust, respect, self confidence, and even physical health” (Matin Jandaghi and Karimi 387). It is, therefore, imperative that effective interpersonal skills are maintained and fostered in the workplace so as to endure healthy, positive and result oriented organizational behavior. There are many definitions of interpersonal communication. However, in the management and business scenario Avkiran’s definition is of great significance. For the author, “interpersonal communication skills are ability to respond to staff's needs positively, fostering a non-discriminatory work environment where staff can develop to their full personal potentials, and delegating authority” (Matin Jandaghi and Karimi 388). Managers and leaders needs to be advocates of interpersonal communication skills. Effective leaders can make use of their interpersonal communication skills to inspire and motivate their employees and in handling conflicts, developing team building and in promoting desirable organizational change as and when necessary. As efficient leader, through his/her interpersonal skills, can very easily motivate, persuade and empower his/her followers or employees. It is also worthwhile to unearth the relationship between organizational behavior and interpersonal communication in an organizational setting. One should always ...Download file to see next pagesRead More
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